24164 Data Analysis Jobs - Page 33

Description The Analyst, Virtual Relationship Manager will play a key role in supporting the Consumer Banking Group by analyzing customer data, providing insights, and assisting in the development of strategies to enhance customer engagement and satisfaction. Responsibilities Analyze customer data to understand trends and preferences in consumer banking. Provide insights and recommendations to improve customer relationships and services. Support the Virtual Relationship Manager team in developing strategies to enhance customer engagement. Assist in the execution of marketing campaigns aimed at consumer banking products. Monitor and report on key performance indicators (KPIs) related to customer satisfaction and retention. Skills and Qualifications Bachelor's degree in Finance, Business Administration, or a related field. Strong analytical skills with proficiency in data analysis tools like Excel, SQL, or similar. Excellent communication skills, both verbal and written, to effectively interact with clients and team members. Ability to work collaboratively in a team-oriented environment. Knowledge of consumer banking products and services is a plus.

Description The Senior Associate, Investment Product Manager, will be responsible for developing and managing investment products within the Consumer Banking Group. This role requires a strategic thinker who can analyze market trends and client needs to create innovative financial solutions. Responsibilities Develop and manage investment product strategies for the consumer banking segment. Conduct market research and analysis to identify new product opportunities. Collaborate with cross-functional teams to design and implement product features. Monitor product performance and make recommendations for enhancements. Prepare presentations and reports for stakeholders on product performance and market trends. Ensure compliance with regulatory requirements and internal policies. Engage with clients to gather feedback and improve product offerings. Skills and Qualifications Bachelor's degree in Finance, Business Administration, or related field. 7-11 years of experience in product management within the banking or financial services industry. Strong analytical skills and proficiency in financial modeling and forecasting. Excellent communication and presentation skills. Ability to work collaboratively in a team environment. Strong understanding of investment products and consumer banking trends. Experience with market research tools and techniques. Proficiency in Excel, PowerPoint, and data analysis software.

Description We are seeking a highly skilled Assistant Vice President, Specialist, Business Audit to join our dynamic team in India. The ideal candidate will have 7-12 years of experience in auditing, with a proven track record of executing audits, managing teams, and enhancing business processes. This role is critical in ensuring that our operations adhere to compliance standards and best practices. Responsibilities Conduct thorough audits of business processes and controls to ensure compliance with regulatory requirements and internal policies. Identify areas for improvement and provide recommendations to enhance operational efficiency and effectiveness. Prepare detailed audit reports that outline findings, risks, and proposed actions for management review. Collaborate with cross-functional teams to understand business operations and assess risk management strategies. Assist in developing and implementing audit plans and methodologies tailored to the business audit function. Stay updated on industry trends, regulations, and best practices in auditing and compliance. Participate in training and mentoring junior audit staff. Skills and Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Professional certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or Chartered Accountant (CA) are highly desirable. Strong knowledge of auditing standards and practices, as well as regulatory compliance requirements. Proficiency in data analysis tools and audit software to facilitate audit processes. Excellent analytical and critical thinking skills to assess complex business operations and risk factors. Strong communication skills, both verbal and written, to present findings and recommendations clearly to stakeholders. Ability to work collaboratively in a team environment and build strong relationships with business units.

Description We are seeking a highly skilled Senior Associate for our Mule Investigations team within the Legal, Compliance & Secretariat department. The ideal candidate will have 5-10 years of experience in compliance investigations, with a strong understanding of legal and regulatory frameworks. Responsibilities Conduct thorough investigations into potential compliance violations and ethical breaches. Prepare detailed reports and documentation of investigation findings. Collaborate with legal teams to ensure adherence to regulations and internal policies. Assist in the development and implementation of compliance training programs. Monitor and analyze compliance trends to proactively mitigate risks. Skills and Qualifications Bachelor's degree in Law, Finance, Business Administration, or a related field. Strong analytical and investigative skills to assess complex compliance issues. Excellent written and verbal communication skills for report writing and presentations. Experience with compliance software and tools relevant to investigations. Knowledge of legal frameworks and regulations applicable to the industry. Ability to work independently and manage multiple investigations simultaneously.

Description The Senior Associate, Investment Product Manager, will be responsible for developing and managing investment products within the Consumer Banking Group. This role requires a strategic thinker who can analyze market trends and client needs to create innovative financial solutions. Responsibilities Develop and manage investment product strategies for the consumer banking segment. Conduct market research and analysis to identify new product opportunities. Collaborate with cross-functional teams to design and implement product features. Monitor product performance and make recommendations for enhancements. Prepare presentations and reports for stakeholders on product performance and market trends. Ensure compliance with regulatory requirements and internal policies. Engage with clients to gather feedback and improve product offerings. Skills and Qualifications Bachelor's degree in Finance, Business Administration, or related field. 7-11 years of experience in product management within the banking or financial services industry. Strong analytical skills and proficiency in financial modeling and forecasting. Excellent communication and presentation skills. Ability to work collaboratively in a team environment. Strong understanding of investment products and consumer banking trends. Experience with market research tools and techniques. Proficiency in Excel, PowerPoint, and data analysis software.

Job description Business Function Technology and Operations (TO) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality control, technology, people capability and innovation. In Group TO, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose The ideal candidate should have a Techno-functional experience in Banking domain with expertise in RBI Payment systems like NEFT/RTGS and NPCI payment platforms like Payment system. This role requires a high degree of internal business stakeholder interaction and will need to have superior communication and influencing skills, a very robust understanding of business processes and systems as well as the ability to organize and prioritize end user issues / requests. He / she must be self-motivated with a proven track record in implementation large scale projects in banking domain and must be organized and analytical, adept at working in a team environment, able to implement to a project schedule, and able to handle multiple priorities. Job Duties responsibilities Working efficiently with IT functional and technical teams as well as business users and other stakeholders to understand business requirements and translate to application design within the system landscape in organization Demonstrating cross functional knowledge to ensure that the optimal system solutions are chosen and delivered utilizing cloud applications and infrastructure where possible. Leading the effort to define, design and maintain system solutions, at the same time, ensuring the reliability, efficiency and confidentiality of data in the business applications. Performing project technical design reviews, performing systems testing and leading user acceptance testing to ensure business requirements and timeliness are met for deliverables. Participate at the dress rehearsals to determine the time required for migration, control totals, validation checks,etc. Liaise with auditors to validate the quality and integrity of the migrated data Coordinate with the infosec / system auditors for conducting the security testing / vapt for Payments application and its infrastructure Liaise with the project team to close open observations for security testing and performance testing Coordinate with the infra team for setting up the environments and its interfacing with other applications Ensure audit requirements, compliance requirements, Infosys requirements etc are adhered at the CBS Scheduling online meetings with various stakeholders for data migration, performance testing, security testing, environmental setup etc. Preparation of project plan, senior management presentation, minutes of meeting, etc.

Description We are seeking a highly skilled Assistant Vice President, Specialist, Business Audit to join our dynamic team in India. The ideal candidate will have 7-12 years of experience in auditing, with a proven track record of executing audits, managing teams, and enhancing business processes. This role is critical in ensuring that our operations adhere to compliance standards and best practices. Responsibilities Conduct thorough audits of business processes and controls to ensure compliance with regulatory requirements and internal policies. Identify areas for improvement and provide recommendations to enhance operational efficiency and effectiveness. Prepare detailed audit reports that outline findings, risks, and proposed actions for management review. Collaborate with cross-functional teams to understand business operations and assess risk management strategies. Assist in developing and implementing audit plans and methodologies tailored to the business audit function. Stay updated on industry trends, regulations, and best practices in auditing and compliance. Participate in training and mentoring junior audit staff. Skills and Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Professional certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or Chartered Accountant (CA) are highly desirable. Strong knowledge of auditing standards and practices, as well as regulatory compliance requirements. Proficiency in data analysis tools and audit software to facilitate audit processes. Excellent analytical and critical thinking skills to assess complex business operations and risk factors. Strong communication skills, both verbal and written, to present findings and recommendations clearly to stakeholders. Ability to work collaboratively in a team environment and build strong relationships with business units.

Description The Senior Associate, Investment Product Manager, will be responsible for developing and managing investment products within the Consumer Banking Group. This role requires a strategic thinker who can analyze market trends and client needs to create innovative financial solutions. Responsibilities Develop and manage investment product strategies for the consumer banking segment. Conduct market research and analysis to identify new product opportunities. Collaborate with cross-functional teams to design and implement product features. Monitor product performance and make recommendations for enhancements. Prepare presentations and reports for stakeholders on product performance and market trends. Ensure compliance with regulatory requirements and internal policies. Engage with clients to gather feedback and improve product offerings. Skills and Qualifications Bachelor's degree in Finance, Business Administration, or related field. 7-11 years of experience in product management within the banking or financial services industry. Strong analytical skills and proficiency in financial modeling and forecasting. Excellent communication and presentation skills. Ability to work collaboratively in a team environment. Strong understanding of investment products and consumer banking trends. Experience with market research tools and techniques. Proficiency in Excel, PowerPoint, and data analysis software.

Job description Identify insights (opportunities) for Wealth Business growth and communicate results and ideas to key decision makers Regular portfolio health check-ups through Business Insights and identifying areas of growth and areas of sluggishness within Wealth portfolio Drive insight led actionables to help achieve Wealth portfolio targets Support business in meeting the Budgets through Analytical Insights; support stakeholders in Business Reviews Job Duties responsibilities Engage with Wealth Business and Product teams to formulate problems and create solution framework End-to-End execution from data collection, analysis, feature engineering, model development, implementation (including testing) and monitoring Work with large datasets, distributed Big Data Platforms for a variety of advanced analytics solutions across the bank ranging from recommendation engines, customer segmentation, Graph models, pricing, propensity models, and more Hands on experience in PySpark, Phyton, SQL, along with team management. Understand the Product Journeys and help business to improve the customer experience Having knowledge if building statistical learning models by using AI / ML Techniques will be added advantage Required Experience Non-technical Experience Strong academic background Should be self-motivated, adaptable, focused and well organized Should possess a creative bent of mind and should be a strategic thinker Technical Experience 12-15 years of experience in Analytics (Banking, Ecommerce, Retail, Telecoms, Technology) with demonstrated track of generating value through influencing Business decisions backed by Data Insights Should have full understanding of Wealth Products and business problems Proficiency in using databases like PySpark, Phyton, SQL, etc. Good understanding of technology tools especially those related to analytics, data modelling Ability to communicate complex analysis/models across a diverse team Good written and oral communication skills Education / Preferred Experience BSc./ M.Sc. or equivalent degree in Statistics, Analytics, Applied Mathematics, Operation Research, or equivalent quantitative fields preferred. Prior Working experience ofAnalytics is must.

Description We are seeking a highly skilled Assistant Vice President, Specialist, Business Audit to join our dynamic team in India. The ideal candidate will have 7-12 years of experience in auditing, with a proven track record of executing audits, managing teams, and enhancing business processes. This role is critical in ensuring that our operations adhere to compliance standards and best practices. Responsibilities Conduct thorough audits of business processes and controls to ensure compliance with regulatory requirements and internal policies. Identify areas for improvement and provide recommendations to enhance operational efficiency and effectiveness. Prepare detailed audit reports that outline findings, risks, and proposed actions for management review. Collaborate with cross-functional teams to understand business operations and assess risk management strategies. Assist in developing and implementing audit plans and methodologies tailored to the business audit function. Stay updated on industry trends, regulations, and best practices in auditing and compliance. Participate in training and mentoring junior audit staff. Skills and Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Professional certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or Chartered Accountant (CA) are highly desirable. Strong knowledge of auditing standards and practices, as well as regulatory compliance requirements. Proficiency in data analysis tools and audit software to facilitate audit processes. Excellent analytical and critical thinking skills to assess complex business operations and risk factors. Strong communication skills, both verbal and written, to present findings and recommendations clearly to stakeholders. Ability to work collaboratively in a team environment and build strong relationships with business units.

Job description Needs to identify the risk & control issues through continuous monitoring and data analytics. The said candidate needs to collaborate with various stake holders on matter of reconciliation methodology, regulatory reporting, and control aspects for seamless functioning of the unit. To identify areas of risk and control and work with units to ensure the same are minimized. Excellent communication skills along with in depth analytical skill is mandatory. Key Accountabilities To supervise various Recon process and collaborate with units to ensure risk is mitigated in operational processes. Perform General Ledger substantiation & certifications of the Balance Sheet accounts and highlighting breaks if any in line with the defined policies of the bank. Responsible for monitoring out Daily reconciliation of all accounts in a timely and accurate manner whilst identifying breaks. Ensure defined Regulatory reporting s are carried out in a timely and accurate manner. Highlighting risks if any which are identified as a part of performing reconciliations and necessary regulatory reporting s. Resolution of the gaps identified by carrying out a root cause analysis & ensuring a permanent fix is put in place. Carry out an impact assessment and ensure items which can have an impact by way of introduction of a New Product launch are highlighted. Identifying areas wherein manual efforts are being carried out and work towards automation of the same. Guide and help Operations units and branches by resolving their queries pertain to processes and accounts. Required Skills Sound understanding of banking process and accounting requirements. Knowledge of account reconciliation concepts and Risk areas. Background of Banking laws and regulation applicable to India. Working in a very agile environment and excellent problem solving and analytical skills. Has delivered test maturity assessments, providing and successfully implementing an improvement plan. Experience in automation of reconciliation processes is an added advantage. Requirements Bachelor s degree in any dicipline Relavent experience in above mentioned areas. Experience in Spark framework is must. Strong knowledge of any Recon and TB balancing Core Competencies Strong planning, organizational and analytical skills Attention to detail and accuracy Effective problem-solving skills Computer literate, with a good understanding of Microsoft Excel & Power point. Able to work independently with strong teamwork values Good inter-personal and communication skills

Job description We are seeking a highly motivated and detail-oriented Money Mule Detection Specialist to join our dynamic Financial Crime Management team. The successful candidate will play a crucial role in identifying and preventing money mule activity within DBS Bank, protecting our customers and the banks reputation. This involves using advanced analytical techniques, innovative technologies, and a deep understanding of mule behavioural patterns to detect suspicious activity early in the process. This is a critical role requiring a proactive and collaborative approach. Key Accountabilities Roles & Responsibilities: Build SOP on mule monitoring in line with regulation. Expedite regulatory reporting for all mule cases identified Continuously work on money mule detection mechanism including automation of BAU processes, system upgradation, data analytical skills upgradation. Feed in learnings to the various stakeholders like BU to combat reoccurrence of mule typology at the onboarding stage, transaction monitoring team both on KYC AML as well as Fraud side basis amount/threshold/account pattern behaviour. Work closely with internal stakeholders managing core AML /KYC/Fraud related matters Work closely with other stakeholders including operations (CCTR), business for queries related on the subject matter Develop and maintain advanced analytical models and algorithms to identify potential money mules based on transactional data, behavioural patterns, and other relevant information. Monitor and analyse transaction data in real-time or near real-time to identify suspicious patterns indicative of money mule activity. Investigate suspicious activities flagged by the detection systems, conducting thorough due diligence, and leveraging various data sources to determine the likelihood of money mule involvement. Develop and deliver training programs to colleagues on money mule detection techniques and best practices. Collaborate with other departments, including compliance, investigations, and operations, to share information and coordinate responses to identified money mule activity. Stay up to date on emerging money laundering techniques, technologies, and regulatory requirements relevant to money mule detection. Maintain comprehensive documentation of investigations, findings, and actions taken. Contribute to the continuous improvement of the banks money mule detection capabilities by identifying gaps and proposing solutions. Contribute to the development of effective preventative measures to deter money mules. Prepare reports and presentations summarizing findings and recommendations to management. Liaise with Group / Regulators on such matters Ensure compliance to all policies and procedures laid down by the bank Requirements: 8-10 years of experience in AML / KYC/ Compliance / Fraud monitoring, Good analytical and communication skills Education/Preferred Qualifications Post-Graduate/ CA / MBA/ Graduate Core Competencies Strong analytical and decision-making / problem-solving skills with the ability to identify patterns and anomalies in large datasets., in depth understanding of AML and Fraud risks, knowledge of KYC and Customer Due Diligence, Project management, Team handling, Effective communication skills, Industry connect. Technical Competencies Strong proficiency in MS Excel (Macros and Pivots), MS Access, MS Word. Basic usage of MS PowerPoint. Qualification in a related field (e.g., finance, accounting, computer science, data analytics). Work Relationship Able to work closely with team members within FCSS & Legal Compliance unit Ability to work closely with stakeholders including business, operations, and other units to manage risks emanating from AML/KYC and more specifically mules. Ability to communicate effectively and should possess good presentation skills Ability to work independently and as part of a team in a fast-paced environment. Knowledge of relevant financial regulations and compliance requirements is essential. Experience with AML/KYC systems and processes is preferred. Strong attention to detail and accuracy.

Job description Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Responsibilities Compliance Oversight: Monitoring and ensuring adherence to all relevant insurance regulations and laws. Drafting, reviewing, and updating compliance policies and procedures. Tracking Master & Service Agreement, and POs for all Vendors for Investment Products. Risk Management: Identifying, assessing, and mitigating compliance risks. Providing guidance and support to business units on effective risk management strategies. Overseeing audit activities related to governance and compliance. Governance Framework Development and Implementation: Developing, implementing, and maintaining robust governance frameworks, policies, and procedures. Ensuring the effective and ongoing operation of these frameworks. Stakeholder Engagement and Communication: Collaborating with internal and external stakeholders (including regulators) to foster a culture of compliance and good governance (eg. Record maintenance - MIR). Data Privacy and Security: Ensuring full compliance with all applicable data privacy regulations (eg. Cyber security). Developing and implementing comprehensive data governance policies and procedures. Providing oversight of data privacy and security controls to safeguard sensitive information. Project Management: Drive Projects with Internal & External Stakeholders to identify & improve control/compliance for insurance and investment products Regulatory Updates and Adaptation (Investment & Insurance Products): Maintaining a current understanding of evolving regulations and industry best practices (Authorities like SEBI/RBI/IRDAI/APMI/AFMI). Conducting regular regulatory gap analyses to identify and address any discrepancies. Providing guidance on adapting to new requirements and ensuring ongoing compliance. Requirements Awareness of Insurance and Investment regulations Historical working domain expertise on IRDAI / SEBI regulatory circulars Proficient in excel skills Experience 10-15 years Preferred qualification: Post graduate / graduate

What we want We are seeking a detail-oriented and proactive Sales Operations Analyst/Manager to join our team. In this role, you will support the sales team by optimizing processes, analyzing sales data, and providing insights that drive strategic decision-making. Your expertise will enhance our sales performance and contribute to the overall success of the organization. What youll do Data Management: Analyze and manage sales data, ensuring accuracy and integrity in CRM systems. Process Improvement: Identify opportunities to streamline sales processes and implement best practices to enhance efficiency. Reporting & Analytics: Create and maintain reports and dashboards to provide insights into sales performance and trends. Sales Support: Collaborate with sales teams to support forecasting, pipeline management, and quota setting. Training & Onboarding: Assist in the training and onboarding of new sales team members on tools, processes, and best practices. Cross-Functional Collaboration: Work closely with marketing, finance, and other departments to align sales strategies with overall business objectives. Project Management: Lead or support special projects related to sales initiatives and process enhancements. Who you are Bachelors degree in Business, Marketing, or a related field. 5 years of experience in sales operations, analytics, or a related area. Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite (Excel, PowerPoint). Strong analytical skills with the ability to interpret data and provide actionable insights. Excellent communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment.

Primary Responsibility The primary responsibility of this role is to perform quality control (QC) reviews of Amgen's Periodic Aggregate Safety Reports (PASR), including Development Safety Update Reports (DSUR), Periodic Benefit Risk Evaluation Reports (PBRER)/Periodic Safety Update Reports (PSUR), Semi-Annual Safety Update Reports (SSUR), Periodic Adverse Drug Experience Reports (PADER/PAER), Device PSURs, and country-specific reports such as Korea PSUR, Brazil PSUR, and Colombia Clinical Research Annual Safety Report Submission and Evaluation form. The QC Reviewer will ensure accuracy, consistency, and compliance with regulatory and company standards, supporting the end-to-end writing and documentation process while ensuring timelines are met. Key Responsibilities Conduct thorough quality control reviews of PBRER/PSURs, DSURs, PADER/PAERs, and other aggregate safety reports to ensure accuracy of content, data integrity, formatting consistency, and adherence to regulatory and internal standards. Verify correct incorporation of safety data, narratives, tables, and appendices, ensuring alignment with source documents and databases. Collaborate closely with Periodic Report Specialists to address discrepancies and ensure timely resolution of quality issues. Maintain up-to-date knowledge of global regulatory requirements and industry best practices for periodic safety reporting. Contribute to the development and refinement of QC checklists, templates, and Standard Operating Procedures (SOPs) to standardize and improve review practices. Track QC metrics and support continuous improvement initiatives related to the quality and timely delivery of safety reports. Basic Qualifications and Experience Total experience: 5-9 years in relevant roles At least 2-3 years of experience specifically in Quality Control (QC) Bachelor's or Master's degree in Life Sciences, Pharmacy, or related field

Focus on improving processes and strategies within organizations, by analyzing data, provide actionable insights to help stakeholders make informed decisions Drive growth and bring-in business efficiency Bridge the gap between business needs and technical solutions Assist organization understand preferences and behaviors, leading to improved products, services, and engagement strategies Enable innovation by providing insights that guide the development of new products, technologies, and business models Data Exploration and Analysis of key business processes like P2P, O2C, Record to Report, Trade Finance, Taxation, Commercial, HRO etc. Use statistical tools and techniques to explore and analyze data, identifying patterns, relationships, and trends Create visual representations of data findings through charts, graphs, and dashboards Prepare reports and presentations to communicate the insights and findings from the data to stakeholders, which can influence policy and decision-making processes Collaboration with other departments to understand their data needs and help them make informed decisions based on data insights Develop interactive dashboards using tools like Power BI, Tableau, or Python libraries to visualize financial data and key metrics in real-time Visualize anomalies, trends, and patterns in financial data to provide actionable insights for management Generate exceptional reports through data analytics tool for continuous control monitoring, process improvement, identifying red flags Performing Trend analysis and deriving facts & insights from data Key Performance Indicators: Business efficiency Cost Savings or Revenue Impact Stakeholder/ Customer Satisfaction Data Pipeline Efficiency Data Volume and Scalability Data Accuracy and Quality Report Delivery Timeliness Data Visualization Effectiveness

About the Job The Business Analyst provides insights for strategic decision-making and achieving corporate goals, while also aiding in process development, operationalization, and reporting within the Quality domain of contact centers. As a Business Analyst, You Will 1. Requirements Gathering Analysis Identify analysis needs, coordinate with teams, and finalize specific requirements. Gather, validate, and document both business and functional requirements from stakeholders, customers, or business users. Analyze, comprehend, and document current processes through participation in brainstorming sessions, root cause analysis, or other discovery practices with stakeholders. 2. Project Coordination Management Monitor progress on work items and maintain regular communication with project team members. Ensure adherence to project timelines and deliverables by the project team. Provide status updates on project progress, highlight key milestones, and escalate decisions to leadership for guidance. 3. Meeting Communication Management Capture detailed minutes of meetings (MOMs) and distribute relevant information to stakeholders. Communicate plans, actions, risks, and issues with key stakeholders. 4. Data Analysis Reporting Collect, clean, organize, and present insights from data headers or metrics. Perform analysis of business processes, identify issues, and recommend solutions or improvements. SQL Proficiency: Strong SQL skills for data extraction, manipulation, and analysis; ability to write complex queries. Experience working with BigQuery is highly preferred. Proficient in analyzing complex data sets to identify trends, patterns, and insights. Proven ability to translate data into compelling business cases, visualizations, and reports. Expertise with data visualization tools such as Looker Studio, Tableau, Power BI, or other similar tools. Experience with statistical methods, and familiarity with predictive analytics, machine learning, or advanced modeling is a plus. Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. 5. Testing Quality Assurance Develop and implement test plans to ensure successful project delivery. As a Business Analyst, You Need A Degree or Diploma in Science, Engineering, or an MS or MBA in Data Analytics, Computer Applications, or Statistics. 2 - 3 years of experience in data analytics is preferred in relevant industries. Experience in managing and building relationships with multiple teams. Knowledge of Statistics, Lean Six Sigma, or any other Data Science certification is considered an asset. Sound knowledge of Microsoft Excel Google Sheets. Google Looker Studio, Power BI Tableau to set up insightful dashboards. Knowledge of VBA Macros and Report Automation is expected. Strong verbal and written communication skills, including presentation skills. Excellent organization and time management skills. Ability to effectively interact with employees at all levels in the organization and work with people from diverse backgrounds. Ability to multi-task under high-pressure situations. Superior attention to detail with an eye for accuracy. Team player with creative problem-solving, analytical, and project management skills. Ability to adapt to changing environments and timelines. Ability to transform raw data into clear, insightful, and actionable business recommendations. Strong storytelling skills with data able to craft narratives that align data insights with strategic business goals.

About the Job We re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Real Time Analyst, You Will Evaluate large amounts of data Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members Adjust staffing and scheduling according to changing needs of the business Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients Monitor schedules and escalate issues regarding attendance adherence Work with team members to ensure they know their statistics related to the schedule As Real Time Analyst, You Have High school diploma or equivalent (required) Some post-secondary or completion of post-secondary schooling (preferred) Good communication skills Advanced knowledge of MS Word and Excel Adaptability to learn a variety of software programs A high level of accuracy with regards to data entry Strong analytical and problem solving skills Willingness to learn and adapt to working in a new environment The ability to multitask and self-manage your work day

About the Job We re looking for a Senior Technical Associate for ensuring quality service is provided with every interaction. This role involves learning and maintaining the knowledge of our partners brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans. As Senior Technical Associate, You Will Identify product issues and improvement opportunities Analyze data to understand emerging trends to either suggest improvements (or) escalate this to the product team Coordinate end to end incidents by identifying and reporting to appropriate teams to reduce the impact of business and operations Serve as a point of contact for Partner escalations Conduct incident review and follow up on action items Identify and triage issue discovery and prioritization for large scale issues Use critical thinking to develop solutions to improve business performance and partner success Identify product and tool issues, bugs and other improvement opportunities Reproduce Issues and capture logs as needed Help Tier 1 and Tier 2 with any tool issues and to help address escalations Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings Provide information and place appropriate notes in the system indicating what action was taken or needs to be taken for issues and incidents reported Ensure policies and procedures are followed on all tickets Handle VPN/Proxy Issues, Geo Filtering and speed bump issues Assess scope and impact of product level outages by assigning severity to our product outages and involving other teams as needed Maintain thorough knowledge of systems so that the information can be researched and proper information is given Learn and retain a thorough working knowledge of all existing and new process and procedures Attend team meetings/additional training sessions as scheduled Demonstrate a positive work ethic and commitment to achieve the best possible outcomes Act as a role model and exemplify our 10 Things (cultural values) As Senior Technical Associate, You Have Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered) 3-4 years of experience in Technical Support Service industry Experience working with Google Workspace, JIRA, Confluence, Kibana, Tableau, Zendesk, SQL, or similar products Strong technical support experience and background with ability to understand and diagnose issues with exceptional troubleshooting skills and strong communication skills Data analysis experience preferred Excellent communication skills both verbal and written communication with the ability to speak accurately, using proper grammar, good enunciation Ability to communicate and engage in discourse fluently Have strong familiarity in data analysis/visualizations, trend analysis, troubleshooting, and critical thinking Experienced in reporting and dashboard creation Experience with either Streaming, Gaming, Tooling, Membership and Billing, and any Cloud/SAAS Platforms Experience in cross functional stakeholder management and able to take ownership and coordinate with multiple teams and create strong working relationships Knowledge and fair understanding of open connect/platforms High proficiency in escalation trend analysis and can identify incidents proactively Ability to create and write knowledge base articles as needed Experience dealing with escalated issues in a contact center capacity The ability to type 30 WPM with accuracy The ability to use spreadsheet applications to maintain and develop operational reporting Exceptional time management, organizational and prioritization skills to complete work in a timely manner Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment Identify opportunities for process improvement and efficiency gains within the issue triage workflow The ability to work a variety of shifts, including days, evenings and holidays

Develop a deep understanding of the translation platform and related api, mapping customer journeys and creating detailed personas to improve user experiences. Engage directly with customers at key touchpoints, gaining insights into their interactions with Enterprise Data and AI platforms. Build and foster an active user community, facilitating knowledge-sharing and enhancing the adoption of data and AI products. Partner with multi-functional teams to refine customer insights and journey mapping, adapting solutions to meet evolving business and operational needs across regions Alignment with business for the product success and opportunities: Work with business stake holder to understand the data needs and find opportunities to enable them on the platform. Go-to-Market (GTM) Strategy: Collaborate with Product Management to implement comprehensive GTM strategies for data and AI products. Align GTM messaging and product positioning with organizational needs, enabling effective adoption and broader applicability of solutions Support the launch of new products and features, working closely with multi-functional teams to ensure GTM plans are well-executed and drive product adoption. Support & Advocacy: Provide Last Mile Support and Solutions on Demand for both data, ensuring prompt resolution of customer challenges and delivering a seamless user experience. Assist in customer onboarding and training, ensuring users fully understand how to demonstrate the platform s data capabilities. Identify and develop brand ambassadors within the customer base to advocate for the product s unique benefits. Provide targeted support for unique business requirements, enabling seamless integration of data capabilities into broader operational frameworks Product Performance & Data Analysis: Monitor and analyze product performance metrics using advanced analytics to gain insights into customer behavior and product usage. Work closely with engineering, product management, and other teams to ensure the successful execution of product goals, focusing on data, analytics, and AI-driven innovations. Use data and analytics to drive improvements and recommend strategies for optimizing product features and the overall customer experience. The insights and optimizations from product analytics will ensure alignment with overarching business goals and operational priorities, supporting scalable and impactful outcomes. What we expect of you Master s degree and 7 to 10 years of Information Systems experience OR Bachelor s degree and 8 to 10 years of Information Systems experience OR Diploma and 10 to 12 years of Information Systems experience 5-7 years of experience in a product analyst role. Basic Qualifications: 5-7 years of experience in a product analyst role, especially with data and AI products, and a focus on GTM execution. Worked in Data platforms. Experience of working closely with data engineering. Experience in GTM strategy development and execution, with a track record of supporting product launches and ensuring product-market fit. Strong skills in Excel and hands-on experience with Agile methodologies (Scrum/SAFe). Excellent communication and social skills, with the ability to work collaboratively with cross-functional GTM, product, and engineering teams. Preferred Qualifications: Have worked on translation workflows, and apis. Familiarity with big data technologies, AI platforms, and cloud-based data solutions. Knows SQL. Ability to work effectively across matrixed organizations and lead collaboration between data and AI teams. Passion for technology and customer success, particularly in driving innovative AI and data solutions. Experience in services or consulting related to data and AI products is a plus, and familiarity with biotech/pharma is beneficial. Soft Skills: Excellent analytical and solving skills. Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to handle multiple priorities successfully. Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills.

Roles & Responsibilities: As a Specialist IS Platform Architect Lead the design, aid development, and deployment of advanced data integration solutions for Global Medical teams, enabling actionable insights across diverse business capabilities. Design integrated solutions and analytical summarized dimensional data models and datasets to augment visualization applications and dashboards Aid Development platform team with design, development of backend infrastructure and integrated views using AWS, Databricks notebooks with Python, sql, node. js Drive innovation in data analytics by introducing advanced techniques (e. g. , AI, predictive analytics, dynamic storytelling) to highlight trends and opportunities. Drive API based integration capabilities to integrate the Global Medical ecosystem Monitor and enhance the performance of data pipelines, ensuring optimal load times and usability. Ensure data integrity, quality, and compliance with regulatory standards, such as HIPAA and GDPR. Partner with cross-functional teams to understand business requirements and translate them into scalable visualization solutions. Present data insights n solutions to senior leadership, enabling data-driven decision-making across the organization. Train and mentor team members and business users on the effective use of analytics best practices. Establish and monitor KPIs and data load pipelines Drive cross-functional collaboration with engineering, data science, and business teams to streamline workflows and enhance efficiency. Drive the implementation of reusable, scalable frameworks for visualization solutions to support global reporting needs. Support ad-hoc and strategic reporting requests with customized data visualizations tailored to business needs. Technical Expertise & Innovation Stay updated with emerging trends and tools in data and analytics, incorporating innovative solutions into the teams workflows. Advocate for the adoption of cutting-edge tools and methodologies to elevate the organizations visualization capabilities. Collaborate on the development of a centralized data lake and ensure alignment with enterprise architecture standards. An ongoing commitment to learning and staying at the forefront of AI/ML advancements What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Doctorate degree / Masters degree / Bachelors degree and 8 to 13 years of Information Systems experience Technical Expertise in architecting visualization solutions and applications such as Tableau, Power BI, or React js equivalent. Proficiency in integrating data and hands on experience with AWS, SQL, Python, R, or other data analysis programming languages. Strong understanding of medical data models, including Field Medical, Medinfo, and SciComm frameworks. Excellent communication and stakeholder management skills. Strong project management skills, with experience leading cross-functional teams Preferred Qualifications: 7+ years of experience in Architecting, data analytics, visualization, or business intelligence, preferably within the pharmaceutical, life sciences, or healthcare industry. Demonstrated experience in managing global data projects and collaborating with cross-functional teams in a matrixed organization. Advanced certifications in data visualization tools (e. g. , Tableau Certified Professional, Microsoft Power BI Certification). Familiarity with cloud platforms such as AWS, Azure, or GCP, and experience in integrating data visualization solutions with cloud-based architectures. Functional Skills: Must-Have Skills: Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users Ability to work collaboratively with cross-functional teams and manage multiple tasks simultaneously Strong analytical and problem-solving skills to interpret complex data and provide actionable insights Strong skills in analyzing and modeling large datasets, with expertise in creating aggregate data models and enabling ad-hoc reporting. Good-to-Have Skills: Work experience in the biotechnology or pharmaceutical industry. Experience using and adopting Scaled Agile Framework (SAFe) Ability to work effectively in a fast-paced, dynamic environment. An ongoing commitment to learning and staying at the forefront of AI/ML advancements. Professional Certifications SAFe for Teams certification (preferred) Soft Skills : Exceptional collaboration and communication skills. Ability to manage multiple priorities successfully. Team-oriented with a focus on achieving team goals. Strong presentation and public speaking skills. Strong ability to inspire and lead teams, fostering collaboration and accountability. Proactive approach to identifying challenges and implementing data-driven solutions effectively. Proven ability to work with cross-functional and multicultural teams to deliver on shared goals. Flexibility to manage evolving priorities in a fast-paced, dynamic environment

Roles & Responsibilities: Be accountable for the identified agile product team and portfolio of software applications Enable the technology ecosystem for Global Medical Data and Analytics platform team and ensure that the platforms meet their business needs and enterprise technology standards Implement data management strategies to ensure data health. Support data analysis and business requirements development of integration User Stories in JIRA Hands on experience developing optimized sql queries and experience using city planning technology using tools like databricks, Python, SQL Experience leading SCRUM standups and co-ordinating across team members Develop cross-functional collaborations with platform teams to maintain enterprise standards Drive a Product First attitude amongst the team and peers with a goal towards global expansion of the product s capabilities Drive an attitude of excellence in running robust, reliable, and secure software products following Amgen s software development, operating procedures, and change management requirements Unblock and drive engagement to improve results delivery for the team and the organization Support product team and business developing adhoc analysis to product data extracts Communicate with the team of engineers, architects, and data scientists. Act as a role model demonstrating leadership behaviors Partner with leadership in the Global Medical organization to define, develop, and implement technology solutions aligned with the organization s goals and objectives, with a focus on increasing the effectiveness of the organization. Establish and maintain successful relationships with internal DTI platform and shared services product and platform teams, strategic external partners, industry bodies, to learn, influence, and attract the best talent. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications Masters degree / Bachelors degree and 5 to 9 years of Information Systems experience Preferred Qualifications: 5+ years of IT Industry work experience in analysis, reporting, testing and maintenance of software applications in the Health & Life Sciences industry 2+ years of experience supporting Medical Affairs business teams Experience working on major programs/projects that involve multiple partners and external vendors Experience leading and co-ordinating SCRUM ceremonies and lead business use stories creation Working experience on Data Loading, Data Integration and Analysis using Enterprise Datalake(EDL) technologies like Databricks, AWS services , SQL, Python In-depth experience in all aspects of SDLC from requirements, design, testing, data analysis and Change Control process combined with experience developing project charters, statement of work and project financials Experience with query tools like SQL Warehouse, Atlassian Analytics to perform data analysis and extracts An ongoing commitment to learning and staying at the forefront of AI/ML advancements. Experience or working knowledge of SaaS solutions like AWS, etc. Experience within a highly regulated pharmaceutical or technology organization, with the ability to ensure compliance with industry regulations and standard methodologies for data integrity, security, and audit readiness. Experience driving a collaborative culture that values technical depth, accountability, and customer service. Strong problem-solving and analytical skills. Demonstrated ability to work effectively in a fast-paced, dynamic environment. Experience handling vendor relationships and working with external partners or consultants to ensure optimal performance, support, and development of the ServiceNow platform Professional Certifications Preferred certification in SAFe for Teams Preferred certification in EDL tools like databricks Soft Skills: Excellent leadership skills with the ability to work in collaborative teams and cultivate talent. Demonstrated ability to influence decisions with business & technology collaborators & leadership Data-driven decision making Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization. High degree of initiative and self-motivation Ability to handle multiple priorities successfully Team-oriented with a focus on achieving team goals Strong presentation and public speaking skills Excellent analytical and troubleshooting skills Ability to work effectively with global, virtual teams

Roles & Responsibilities: Be accountable for the identified agile product team and portfolio of software applications Enable the technology ecosystem for Global Medical Data and Analytics platform team and ensure that the platforms meet their business needs and enterprise technology standards Implement data management strategies to ensure data health. Support data analysis and business requirements development of integration User Stories in JIRA Hands on experience developing optimized sql queries and experience using city planning technology using tools like databricks, Python, SQL Experience leading SCRUM standups and co-ordinating across team members Develop cross-functional collaborations with platform teams to maintain enterprise standards Drive a Product First attitude amongst the team and peers with a goal towards global expansion of the product s capabilities Drive an attitude of excellence in running robust, reliable, and secure software products following Amgen s software development, operating procedures, and change management requirements Unblock and drive engagement to improve results delivery for the team and the organization Support product team and business developing adhoc analysis to product data extracts Communicate with the team of engineers, architects, and data scientists. Act as a role model demonstrating leadership behaviors Partner with leadership in the Global Medical organization to define, develop, and implement technology solutions aligned with the organization s goals and objectives, with a focus on increasing the effectiveness of the organization. Establish and maintain successful relationships with internal DTI platform and shared services product and platform teams, strategic external partners, industry bodies, to learn, influence, and attract the best talent. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree / Bachelors degree and 5 to 9 years of Information Systems experience Preferred Qualifications: 5+ years of IT Industry work experience in analysis, reporting, testing and maintenance of software applications in the Health & Life Sciences industry 2+ years of experience supporting Medical Affairs business teams Experience working on major programs/projects that involve multiple partners and external vendors Experience leading and co-ordinating SCRUM ceremonies and lead business use stories creation Working experience on Data Loading, Data Integration and Analysis using Enterprise Datalake(EDL) technologies like Databricks, AWS services , SQL, Python In-depth experience in all aspects of SDLC from requirements, design, testing, data analysis and Change Control process combined with experience developing project charters, statement of work and project financials Experience with query tools like SQL Warehouse, Atlassian Analytics to perform data analysis and extracts An ongoing commitment to learning and staying at the forefront of AI/ML advancements. Experience or working knowledge of SaaS solutions like AWS, etc. Experience within a highly regulated pharmaceutical or technology organization, with the ability to ensure compliance with industry regulations and standard methodologies for data integrity, security, and audit readiness. Experience driving a collaborative culture that values technical depth, accountability, and customer service. Strong problem-solving and analytical skills. Demonstrated ability to work effectively in a fast-paced, dynamic environment. Experience handling vendor relationships and working with external partners or consultants to ensure optimal performance, support, and development of the ServiceNow platform Professional Certifications Preferred certification in SAFe for Teams Preferred certification in EDL tools like databricks Soft Skills: Excellent leadership skills with the ability to work in collaborative teams and cultivate talent. Demonstrated ability to influence decisions with business & technology collaborators & leadership Data-driven decision making Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization. High degree of initiative and self-motivation Ability to handle multiple priorities successfully Team-oriented with a focus on achieving team goals Strong presentation and public speaking skills Excellent analytical and troubleshooting skills Ability to work effectively with global, virtual teams

Develop and implement business performance strategies, KPIs, and reporting frameworks. Manage a team of analysts to deliver high-impact insights and performance dashboards. Collaborate with cross-functional teams to identify performance gaps and provide recommendations. Design and delivery of executive-level reports and presentations. Ensure data compliance across performance reporting systems. Drive continuous improvements in reporting. Partner with different teams to get the data and produce insights for the leaders out of it. What we expect of you Minimum 8 to 11 years of Experience business performance Basic Qualifications: Lead a team of analyst to provide business insights about the ongoing projects and of overall departmental work to the leaders. Understanding of different KPIs/metrics (operational, projects and financials) and ability to track, monitor and report those. Know the frameworks and visualization methods to present the business progress to the leaders. Good analytical skills. Proficiency with data tools (e. g. excel, power bi, Tableau etc) Experience in communication and presentation to leadership. Excellent stakeholder management skills. Excellent communication and social skills, with the ability to work collaboratively with different teams. Preferred Qualifications: Ability to work effectively across matrixed organizations and lead in collaboration. Passion for technology and customer success, particularly in driving innovative AI and data solutions. Familiarity with biotech/pharma is beneficial. Soft Skills: Excellent analytical and solving skills. Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to handle multiple priorities successfully. Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills.

Qualifications : Must have a degree graduate & above, full-time education. Must have experience in Power BI Design, Development & Implementation (end-to-end). Must have experience in Client Communication and Requirement gathering. Able to discuss the requirements effectively with the client teams, and with internal teams. End-to-end solution design, stakeholder engagement, and delivery. Strong experience in SDLC in both waterfall and agile life cycles. Expert-level skills in Data Extraction, Data Transformations, Data Mapping, Data Analysis, Data Modelling, Security, Optimization, and Tuning. Recognize business requirements in the context of BI and create data models to transform raw data into relevant insights. Use Power BI to run DAX queries and functions. Be familiar with MS SQL Server BI Stack tools and technologies, such as SSRS and TSQL, Power Query, MDX, PowerBI, and DAX. Proficiency in creating and optimizing Power Query transformations and Power Pivot data models to enhance data processing and analytics within Power BI. Ability to work on complex scenarios along with an optimized way of coding. Certifications in BI is an added advantage.