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8.0 years
0 Lacs
Madhavaram, Tamil Nadu, India
On-site
Job Title: Delivery Excellence Operations Manager Location: Chennai / Kolkata Experience Required: 8- 14+ years in BPO operations with a strong focus on process improvement and transformation Job Description We are seeking a dynamic and experienced Delivery Excellence Operations Manager to join our team in Chennai or Kolkata. This role is pivotal in driving operational excellence and continuous improvement initiatives across our global BPO engagements. The ideal candidate will have a proven track record of leading Lean Six Sigma projects, delivering impactful results through transformation strategies, and leveraging automation technologies. Key Responsibilities Lead and implement Continuous Improvement (CI) initiatives across assigned engagements, fostering a culture of operational excellence. Deploy and mentor Lean Six Sigma (LSS) projects with a focus on digital transformation and Robotic Process Automation (RPA). Drive the adoption of Quality Management Systems (QMS) to standardize best-in-class processes. Conduct process assessments, identify improvement opportunities, and lead ideation-to-implementation cycles. Promote global collaboration by sharing innovations, new methodologies, and benchmarks across centers. Design and maintain Balanced Scorecards and leadership dashboards for performance reporting. Support training initiatives to strengthen the organization's DNA in Lean and Six Sigma practices. Collaborate with teams to adopt emerging technologies such as AI, chatbots, process mining, and cloud-based analytics solutions. Provide consulting support for Big Data Analytics and help shape cloud computing strategies. Qualifications & Skills Lean Six Sigma certification is required; Black Belt (BB) preferred (internal or external certification). Must have led at least one high-impact BB project (e.g., FTE savings, revenue impact, or significant dollar savings via DMAIC), along with 4-5 other improvement projects. Strong data analysis skills including statistical inference and use of tools such as Minitab, R, Python, or SAS. Hands-on experience in CSAT improvement, AHT reduction, and TAT optimization projects. Excellent understanding of RPA tools such as UiPath, Blue Prism, Automation Anywhere, and basic exposure to AI technologies. Proficiency in dashboard and reporting tools like Power BI, Tableau, or QlikView. Understanding of AGILE project management methodologies is a plus. Prior experience in conducting training sessions/workshops for Lean Six Sigma and transformation initiatives. Preferred Background 8-14+ years of experience in the BPO industry, with strong exposure to delivery excellence functions. Demonstrated ability to lead transformation efforts with measurable business outcomes. Experience with cloud-based services, AI integration, and modern automation tools. Project leadership experience rather than merely supporting roles in LSS projects. Join us in shaping the future of BPO delivery through innovation, transformation, and excellence. (ref:iimjobs.com) Show more Show less
Posted 3 days ago
0 years
0 Lacs
India
On-site
We are looking for a Power BI Developer to join our data team and play a key role in designing, developing, and deploying impactful analytics solutions. The ideal candidate will be an expert in Power BI dashboard/report development with a strong understanding of data modeling, performance tuning, and secure data governance. Responsibilities : Design and build interactive dashboards and reports using Power BI Desktop and Power BI Service . Write advanced DAX measures , calculated columns, and develop efficient data models . Develop and optimize complex SQL queries to extract and transform data. Use Power Query (M Language) for data shaping, transformation, and cleansing. Implement Import Mode , Direct Query , and Hybrid Models with performance best practices. Set up and manage CI/CD pipelines using Azure DevOps for Power BI report lifecycle management. Use Git and Power BI Deployment Pipelines to manage Dev/Test/Prod environments. Integrate Power BI with SQL Server, Azure SQL, and Azure Data Lake Gen2 . Administer Power BI Service including managing workspaces, datasets, and dataflows . Conduct performance tuning using Performance Analyzer and Query Diagnostics. Implement Row-Level Security (RLS) and Object-Level Security (OLS) for data security. Collaborate with cross-functional teams to understand business requirements and deliver actionable insights. Skills Required: Proven experience in Power BI dashboard and report development . Strong command of DAX and data modeling principles . Proficiency in SQL for querying and transforming data. Skilled in Power Query / M Language . Hands-on with Direct Query, Import Mode, and hybrid models . Familiarity with Azure DevOps and CI/CD pipelines for Power BI. Experience in version control (Git) and deployment pipelines . Knowledge of Azure Data Lake (Gen2) and Azure SQL integrations. Expertise in Power BI Service — managing datasets, workspaces, and dataflows. Experience with Performance Analyzer , Query Diagnostics , and optimization strategies . Strong understanding of data security implementation (RLS/OLS). Show more Show less
Posted 4 days ago
5.0 - 8.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: Defined Benefit (DB) Tech . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 4 days ago
0 years
0 Lacs
India
Remote
What you’ll architect & deliver (any module) Fleet & Equipment Management Vehicle / plant master, telematics feed hooks, fuel log, job-card workflow, preventive maintenance scheduler. Contractor & Sub-contractor Portal On-boarding wizard, compliance checklist, attendance capture, subcontract billing ledger, retention release triggers. Engineering / WBS Module Multi-level WBS tree, quantity-take-off import, DPR linkage, earned-value KPIs, design-change versioning. Asset & Tool Tracking QR / RFID scan, issuance-return cycle, depreciation, loss-damage workflow, cost-centre allocation. Safety & Incident Reporting Near-miss and LTI DocTypes, photo / video attachments, root-cause matrix, auto-escalation rules, OSHA dashboard. Vendor & Material Request Hub Catalogue master, three-way match, WhatsApp approval hooks, price-variance alerts, supplier scorecard. Mess & Welfare Services Daily QR menu, calorie tracker, guest authorisation, contractor cost-share ledger. HR-Time & Attendance Extension Geo-fence clock-in, biometric sync, multi-project timesheet roll-up, leave quota exceptions. Reporting & BI Glue Layer Structured datasets for Superset, drill-through links, row-level security tags, KPI dictionary YAML. Must-have expertise 5+ yrs deep Frappe stack (Python, Jinja, JS) – custom DocTypes, hooks, REST, background jobs. MariaDB query optimisation; Redis caching strategies. Git + CI pipelines (GitHub Actions or GitLab). Authoring migration / patch scripts for live, multi-company sites. Comfortable writing concise English docs & diagrams (Mermaid / Markdown). Nice-to-have EPC, Logistics, or Manufacturing domain exposure. WhatsApp Business API integrations. Experience with Kafka, EventBridge, or any streaming bus. Engagement details Timeline: 6–8 months (target go-live Month 3, hyper-care Month 4–5) Workstyle: 100 % remote, IST overlap 3 hrs daily. Pay: senior-market rate, monthly invoice; milestone bonuses on module sign-off. Stack: ERPNext v15 (Python 3.10), GitHub, Jira, Slack, VS Code, Docker. How to apply Send CV + GitHub/project link showing at least one custom ERPNext module. Briefly describe which module above excites you most and why you’re the right dev to ship it. Show more Show less
Posted 4 days ago
0 years
0 Lacs
Greater Kolkata Area
On-site
Description We are seeking a skilled and passionate Grafana BI Developer to join our dynamic team. In this role, you will have the opportunity to design, develop, and implement compelling dashboards and data visualizations using Grafana to empower our organization with actionable insights. As a vital member of our business intelligence team, you will collaborate closely with data analysts, data engineers, and business stakeholders to understand their analytical needs and translate them into effective visual representations of data. Role Your primary focus will be on enhancing our existing dashboard capabilities and ensuring that end-users have the tools and information they need to make informed decisions. You will play a key role in integrating various data sources into Grafana, optimizing performance, and ensuring data integrity across reporting solutions. The ideal candidate will possess a strong analytical mindset, proficiency in SQL, and experience working with Grafana, along with a comprehensive understanding of BI concepts. Join us in this exciting opportunity to contribute to our data-driven culture and help us unlock the potential of our data through innovative visual solutions that drive business : Design and develop interactive dashboards and reports using Grafana to visualize data insights. Collaborate with cross-functional teams to gather requirements and understand business needs for data visualization. Integrate multiple data sources into Grafana including databases, APIs, and cloud services. Optimize and maintain existing Grafana dashboards for performance and usability. Implement user access controls and security measures to protect sensitive data in dashboards. Monitor and troubleshoot dashboard performance issues and provide solutions to enhance user experience. Provide training and support to end-users on how to effectively utilize Grafana dashboards for : Proven experience as a BI Developer with a focus on designing dashboards in Grafana. Strong proficiency in SQL and experience with relational databases such as MySQL, PostgreSQL, or MS SQL Server. Experience with data visualization principles and best practices in dashboard design. Familiarity with data integration tools and ETL processes. Basic understanding of cloud services (AWS, Azure, GCP) and how they can be integrated with Grafana. Excellent analytical and problem-solving skills with attention to detail. Strong communication skills with the ability to present complex data insights to non-technical stakeholders. (ref:hirist.tech) Show more Show less
Posted 4 days ago
3.0 years
0 Lacs
Delhi Cantonment, Delhi, India
On-site
Address : 1032 10th Floor, Tower B3, Spaze iTech Park, Sohna Road, Gurgaon, Haryana, India. Work Timings : From 3 PM IST - 12 AM IST [Semi-Night Shifts] About Avive Avive Solutions, Inc. is a VC-backed healthcare technology company that has developed an FDA approved, next-generation Automated External Defibrillator (AED) and response system in an effort to - literally - save lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic team that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation. Avive is taking a fresh approach to addressing this decades-old problem by providing an advanced AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to cardiac arrest emergencies. We believe that this unique combination of deploying advanced - yet still accessible - hardware, and novel software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates. About The Role Avive's Test Automation Engineer is responsible for ensuring that our products perform as intended and are poised to exceed customer expectations. You will work closely with our Electrical, Mechanical, and Embedded Software Engineers, as well as Operations, and our QA/RA teams to oversee product performance while fully documenting the verification process. You will also work with our contract manufactures to implement and support production test fixtures. Finally, you will support creation and expansion of test automation which improves efficiency for software verification activities that demonstrate essential performance is maintained, while adding new features and functionality to our products. What You'll Do Including, but not limited to : Production Manufacturing Support Develop and support automated test fixtures for PCBA level and Finished Good testing. Create dashboard and tools necessary to analyze production test data and quality metrics. Create and maintain production test fixture documentation. Support validation testing of changes in manufacturing. Perform root cause investigations of failures and returns and drive corrective action implementation. Automation For Software Verification Create and maintain tools and fixtures that automate and expedite embedded software verification testing. Develop and maintain tools and process for creating test articles needed for software verification activities. New Product Development Provide verification and validation testing support for new product hardware, processes, packaging, etc. Support Quality and Regulatory testing for FDA submissions under ISO 60601 standards for safety and essential performance. Test competing ideas of design elements to determine the best solution to meet requirements. Evaluate new tools, parts, and integrated solutions for product development and testing. Who You Are BS in Electrical Engineering, Physics, or Computer Engineering preferred (advanced degree a plus) 3+ years of experience, medical device product design & manufacturing a plus. Software development experience : Must be proficient with Python, C, C++, C#, and/or other object-oriented programming languages. Strong experience interfacing with test instrumentation such as Analog/Digital Data Acquisition, Oscilloscope, Source Measurement Units, Spectrum Analyzers, etc. Experience working with document control and QMS, within a regulated environment is a bonus Ability to manage small and large projects simultaneously : Organized, independent, and results oriented. Superb analytical and diagnostic skills. Must have strong statistical analysis skills. Excellent communication skills, strong team ethic, process-oriented thinking, and strong attention to detail Experience in communicating with users, technical teams, and management to collect product information, investigate product or process issues, and conduct risk assessments, etc. (ref:hirist.tech) Show more Show less
Posted 4 days ago
3.0 - 5.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: Defined Benefit (DB) Tech . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 4 days ago
0 years
0 Lacs
Gurgaon, Haryana, India
On-site
As a Business Development Associate at Krenai, you will have the exciting opportunity to play a key role in driving the growth and success of our company. We are looking for a talented individual with strong English proficiency in both spoken and written communication, as well as expertise in email marketing and MS-Excel. Key Responsibilities Develop and implement strategic business development plans to drive company growth. Identify and pursue new business opportunities through research and networking. Build and maintain strong relationships with clients to ensure customer satisfaction and retention. Create and execute email marketing campaigns to promote our products and services. Analyze data using MS-Excel to track and measure the effectiveness of marketing campaigns. Collaborate with the sales and marketing teams to achieve revenue targets and business objectives. Stay up-to-date on industry trends and market conditions to identify new opportunities for growth. If you are a motivated and results-driven individual with a passion for business development, we want to hear from you! Join us at Krenai and be a part of our dynamic and innovative team. About Company: Krenai is a young dynamic software development company based out of NCR, India. Our team of expert developers works on innovative custom enterprise solutions across industry verticals using the latest emerging technologies. We specialize in e-commerce solutions for B2C, B2B, and B2B2C channels. We offer end-to-end solutions to help brands grow online using tools that cover store tech, display merchandise, procurement, inventory, payments, order management, fulfillment, and accounting. Our strong focus on support services helps brands acquire customers using efficient marketing tools and marketplace integration. We help to build a strong Omni-channel network through seamless integration with third-party legacy systems. AI-driven reporting and an intuitive dashboard stack enable our clients to improve sales, manage optimum stocks, and reduce costs & overheads to help build strong, reliable, and profitable brands. Show more Show less
Posted 4 days ago
0 years
0 Lacs
Thane, Maharashtra, India
On-site
Selected Intern's Day-to-day Responsibilities Create content that addresses the needs of home sellers, buyers, investors, and real estate professionals Craft engaging and informative stories that serve user intent Explore and write about the intricacies of the U.S. real estate market Bring fresh, original ideas to content strategy and execution Go beyond SEO writing to deliver impactful, user-centric content About Company: Houzeo is a real estate startup in the United States. We are a tech startup focused on simplifying your real estate transaction experience. Houzeo makes FSBO easy by giving you access to technologies only real estate agents have, including our instant pricing report and our closing dashboard - the most advanced dashboard in consumer real estate! Show more Show less
Posted 4 days ago
6.0 - 10.0 years
0 Lacs
Mumbai, Maharashtra, India
Remote
About This Role About OPS Reconciliation The Outsourced Platform Services Reconciliation Team is a dedicated group of professionals who ensure that all BlackRock cash & position data are accurate for critical processes including investment management, analytics, compliance, and regulatory. Cash & Position types include, but are not limited to, equities, fixed income, OTC derivative positions (swaps, swaptions, FXs, and synthetics) and collateral. We provide information services and solutions in supporting this business. The roles and responsibilities will include actively handling risk and exposure for BlackRock by ensuring the investment book of record is reconciled with the custodian, manager, client and/or prime record holders daily. The role requires an understanding of the mechanics of the reconciliation process, exception management, troubleshooting issues, driving innovative enhancements, data analysis, maintaining documentation, assisting management in leading processes, and recommending improvements to ensure efficient and accurate processes. Primary Responsibilities Include Completing day to day assigned tasks, including, control reports, cash and position break resolution, inbox and dashboard monitoring, client and portfolio data maintenance, and daily subscription/redemption activity. We provide high quality client service externally and internally. Address inquiries, perform controls, resolve problems, and mitigate risks for clients and internal BlackRock partners. Preparing, and/or reviewing reconciliations between BlackRock, Asset Manager, and Custodian Bank. Includes researching differences and resolving them in a timely and accurate manner Performing ongoing maintenance of the existing accounts to reflect client or account level changes. We work with external service providers, internal team members and other BlackRock groups to resolve issues, as identified. Assisting in special projects and initiatives to improve the service offering Enjoy developing strong internal & external relationships, with a focus on partnership & client service Constantly evaluate process and procedures for inefficiencies and make recommendations for improvement. Act as a change-management agent to consistently improve the quality control environment and develop standard methodologies. Raising all material risk items and service issues on a timely basis. Coaching and mentoring of team members to encourage high individual performance and service standards Demonstrating ability to self-improve and develop. Understand the impact of cash on upstream and downstream partners. Work with external administrator, internal team members and other BlackRock groups to resolve fund accounting and other operational issues, as identified Perform periodic internal reporting to other BlackRock groups (e.g. fund metrics, AUM, fee revenue, investor data). Lead and participate in group projects and initiatives. Respond to ad hoc requests from outside investors and other BlackRock groups. Communicate performance results to investors and resolve investors’ questions. Participate in investor due diligence meetings, as required for product set, and explain the controls in place to ensure accurate reporting to clients is achieved Skills Required The ability to prioritize and balance multiple requests without losing sight of our overall objectives You possess strong decision-making skills to make well-thought-out decisions based on the information provided and to obtain further assistance/clarification when vital You are able to multi-task and perform in a high performance, high demand environment! You take the initiative to follow up on issues – identify what needs to be done and act Ability to multi-task, balance multiple priorities and meet deadlines in a fast-paced and evolving team You are organized and detail oriented with strong time management skills Ability to work in a multifaceted and team oriented environment and quickly adapt to a constantly evolving business Contributor to the leadership team ensuring appropriate staffing model, depth charts and succession plans are assessed across the location Do you have the social skills to effectively articulate solutions to internal and external partners? Capability to assist in creating a team vision, planning and executing steps to ensure a consistently robust team Thrive in a team environment and build strong relationships with colleagues and external contacts such as custodians, counterparties and other third-party providers You have strong knowledge of equity and fixed income securities and derivative products You are proficient in Microsoft Office and have an aptitude for learning new applications! Preferred Understanding upstream processes impactful to the reconciliation and develop ability to correlate the effect of change Flexible and open to accepting new challenges; able to work effectively and efficiently on multiple projects at a time in a dynamic, demanding and constantly evolving environment while maintaining the highest standard and attention to detail 6-10 years of investment / fund accounting /Reconciliation work experience or equivalent, including review experience for at least a portion of that time. Strong leadership and management skills and ability to collaborate across many teams. Dynamic individual with very strong communication skills, both written (presentations/policies/process documents) and verbal. Positive attitude with very strong problem-solving skills. Great multi-tasking skills, great project management skills and deadline focused. Knowledge of technical and regulatory issues affecting the alternatives investment fund industry, including knowledge of investment company accounting/reporting, US GAAP and IFRS. (Infrastructure/Private Equity/Valuation experience a plus.) CPA candidate preferred but not required. Standout colleague with excellent interpersonal skills including ability to collaborate with a broad network of colleagues to help resolve issues. Excellent verbal and written communication skills – ability to interact and clearly communicate complex concepts to a wide variety of partners Our Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law. Show more Show less
Posted 4 days ago
0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Job Summary: The supply chain and procurement executive will be responsible for managing the end-to-end procurement process, from creating purchase orders to coordinating with vendors, receiving shipments, and ensuring inventory levels are maintained. This role involves close collaboration with vendors, logistics teams, and the finance department to ensure smooth operations and timely payments. Key Responsibilities Create and manage purchase orders based on inventory needs and business requirements. Ensure the accuracy and completeness of purchase orders, including item descriptions, quantities, and prices. Communicate and coordinate with international and domestic vendors to confirm orders, delivery schedules, and shipment details. Negotiate terms and conditions with vendors to optimize costs and delivery times. Track shipments from dispatch to delivery, ensuring timely and accurate receipt of goods. Coordinate with logistics partners to resolve any issues related to shipping or customs clearance. Monitor inventory levels and reorder stock as needed to maintain optimal levels. Conduct regular inventory audits to ensure accuracy and identify discrepancies. Analyze inventory data to forecast future needs and prevent stockouts. Review and approve vendor bills, ensuring alignment with purchase orders and received goods. Coordinate with the finance department to process payments and manage vendor accounts. Maintain accurate records of purchase orders, shipments, inventory levels, and vendor payments. Prepare regular reports on procurement activities, inventory status, and vendor performance. About Company: Wizzer is a year-old team of 15 building out a WealthTech platform led by Kaushal, a 3X founder with 1 VC raise & exit behind him and a significant contribution to a $10MM fund-raise startup. The first version of our product has already received NSE and BSE approvals, and the advanced trading terminal, advisory dashboard, and operations platform we're building will help RIAs conduct their business in a seamless and scalable manner. With the latest tech stack and the best tools and processes, our Mumbai-based team is an agile engineering alpha team. Show more Show less
Posted 4 days ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Key Responsibilities Work on data acquisition for the research reports and for different mutual fund scheme reports. Create industry-relevant research reports. Work on daily/weekly/monthly updation of data & reports in Excel, Word, PDF, or PowerPoint format as and when required. Create an Excel automated dashboard. About Company: Fintune is a budding company catering to the asset management industry in the fields of data analysis, communication, marketing, and automation. We are an enthusiastic team of product managers, data analysts, content writers, and designers exclusively working in the asset management space. Get a chance to interact with marketing, product, and investment teams of leading mutual funds, wealth managers, PMS houses, and other intermediaries in India that are clients of Fintune. Show more Show less
Posted 4 days ago
4.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Job Title - Platforms Consultant Level - Consultant - S&C GN-CFO&EV Management Level: 09 – Consultant Location: Gurgaon, Mumbai, Bangalore, Pune, Hyderabad Must have skills: SAP FICO Implementation Good to have skills: Generic FICO, PS + Investment mgt, DRC, FSCM, CO, VIM+FI, OCR, Functional MDG, AFC/FCC, SAP ICMR, Intercompany, SAP CFIN Job Summary: Have been part of at least 3 end to end SAP implementations. Out of which 1 in S4 Understand the SAP roadmap for S/4 HANA and become a trusted advisor for clients in driving their S/4 HANA adoption. Have experience in defining a Business Case for S4 Transformation and RoI calculations. Have worked in the capacity of Solution Architect / Design Authority in Past and have done lot of advisory work for ERP’s for e.g. Product selection, Value realization, Fit Gap Assessment etc. Work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations. Drive sales pipeline and independently own proposals related to Finance / Multi-function S/4 HANA engagements. Lead and transform the consulting industry by developing some key Assets and Accelerators which can help Clients in their digital transformation journey. Provide direction for complex SAP S/4 HANA issues, and can collaborate with the business and developers and execute on agreed timelines. Provide consulting solutions including how to leverage standard SAP S/4 HANA functionality and how to enable requirements while maximizing the ROI Lead intelligent conversations to guide clients through best-practice project scoping and delivery to ensure overall project success in implementing SAP S/4 HANA Have ability to manage project execution and manage client conversations during assessment, design, implementation, and status reporting Lead the problem solution design and implementation ensuring high quality adhering to the timelines and defined budget Supervision of Accenture Managers, Senior and Junior analysts and consultants and client personnel to drive delivery outcomes. Roles & Responsibilities: Should know how to lead and deliver S/4 HANA engagements across different implementation approaches including excellent understanding of client business processes, pain points, S/4 HANA solution options and organization structure Should know how to drive and build sales pipeline including BDs and Proposals Should be aware of digital finance technologies that drives business processes Should know how to lead business case creation for SAP design to implementation projects Drive continuous improvement capability with regards to methodology, tools, practices and maturity Professional & Technical Skills: MBA from a Tier-1 or Tier-2 B-school. CA or CPA 4-7 years of work experience preferably with at least three of the following: 1+ years’ experience of working on S4HANA 2+ years’ experience of working on SAP FICO 4+years’ experience in Finance Technology relevant projects At least one end-to-end implementation experience At least 2 years of consulting experience in a big4 or similar firms Process Expertise in Finance, accounting, treasury or tax operations. Finance business process knowledge related to Organization Structure, Master Data, Accounts Payable, Accounts Receivable, Asset Accounting, General Ledger, Chart of Accounts, Taxation, Treasury, etc. Experience in SAP Reporting capabilities in BI/BO, BW, SAC, etc. Understanding of SAP and Allied Systems’ Reporting and Customization capabilities Understanding of Fiori and Dashboard development capabilities in SAP Core ERP and Allied Systems Deep knowledge and experience in SAP System Integration projects, namely, SAP ECC and S/4HANA Finance modules / applications Drawing on extensive knowledge and experience across SAP System Integration projects to be able to deliver projects on design and implementation Proactive interest or certification in technologies other than SAP (Data science, blockchain, blackline, big data etc) would be added advantage Supervision of Accenture analysts and client personnel in limited capacity Ability to work independently with minimal supervision Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Experience: 4 - 7 years Educational Qualification: MBA(Finance) or CA or CMA Show more Show less
Posted 4 days ago
5.0 - 8.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: PL-SQL . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 4 days ago
3.0 - 5.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Job Title: Power BI Developer Experience: 3-5 years Location: Onsite (Noida) Reports To: Senior Azure Engineer / Technical Manager / Architect Responsibilities Monitor and develop Power BI Dashboards/Reports along with Power BI dataset refreshes (scheduled/manual) and gateway status using Power BI Service logs and alerts. Identify failures in dashboard visuals, data models, or refresh schedules and initiate first-level remediation (e.g., gateway restart, re-publishing). Collaborate with Azure Engineers to validate backend refresh (ADF/Databricks) issues affecting Power BI performance. Conduct daily dashboard validation checks post refresh cycles for critical reports. Respond to report-related SRs (new access, broken visuals, workspace moves), log and track issues, and resolve within SLA. Maintain refresh logs and summary dashboards for support traceability and performance reporting. Assist with visual enhancements and dataset changes in collaboration with the L2/Architect for larger CRs. Document report issues and corrective actions, contributing to the Power BI support knowledge base. Required Skills Proficient in DAX, Power Query (M), and Power BI Service features (gateways, workspaces, sharing). Strong SQL querying and data modeling experience. Exposure to Azure SQL, Synapse, or Databricks as backend sources is a plus. Familiarity with row-level security, role-based sharing, and Power BI governance best practices. Basic understanding of ticketing tools (e.g., ServiceNow). Show more Show less
Posted 4 days ago
2.0 years
0 Lacs
Kolkata, West Bengal, India
Remote
JOB_POSTING-3-71474-2 Job Description Role Title : Manager, Business Intelligence Process (L09) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022. We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore. Organizational Overview Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth. Role Summary/Purpose Manager, Business Intelligence Process (Individual Contributor) role is a part of India Analytics Hub & Business Intelligence (IAH & BI) Org. The role will deliver on business and organizational priorities for enterprise focusing on business intelligence solutions, that are powered by data and analytics. The candidate will play a crucial role in developing, testing and maintaining a robust business intelligence platform for the business and recommending best practices and solutions that will help drive better user experience, process efficiency and deliver faster business insights. through a variety of analytical reporting & visualization tools. The candidate will also collaborate with internal Synchrony platform teams, cross-functionally and with our partners to enhance overall customer experience and help guide in making more informed decisions. Key Responsibilities Hands-on deliver on assigned business intelligence and analytical project/process, by building or leveraging appropriate data, analytics and business intelligence tools Extract and analyze data, derive insights and share recommendations in line with project objective Partner on strategic business ideas and POCs targeting process efficiency, standardization & larger business adoption of business intelligence solutions Adherence to timely delivery, accuracy and documentation in line with Audit Procedures Increase productivity by replacing manual outdated reports/processes with automated modern solutions Present complex analytical information to a varied audience in a clear and concise manner Drive continuous improvement in the reporting packages for the broader audience Design, implement and manage best in class visualizations and data models/structures using business intelligence tools Collaborate with Analytics teams (US and India), mentor and train team members to upskill and expand overall expertise Support leaders across all pillars of Analytics organization to make data driven decisions Communicate and meet with clients regarding new and existing project updates Perform other duties and/or special projects as assigned Required Skills/ Knowledge Bachelor’s Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/business intelligence experience, or in lieu of a degree 4+ years of relevant analytics/business intelligence experience 2+ years of hands on Experience in SQL, SAS, Business Intelligence tools, well versed with MS-Office tools like Excel, Word, Power-Point, Open Source Tools with ability to independently build queries for data extraction & aggregation Comprehend key concepts & processes in Analytics domain and translate them into quantitative attributes/metrics Ability to define methodology, present insights to larger teams and influence decision-making Desired Skills 3+ years of analytics/business intelligence experience in Financial Services Industry Experience in working with Tableau, Power BI, Birst etc. BI tools Advanced skills in MS-Excel, PowerPoint and Word Experience with Python and R, preferably in a Linux-based cloud environment such as AWS Experience in Unix scripting and cronjob scheduling Good working knowledge of report and dashboard creation, including end to end process automation Deep understanding of data warehouse and data structures, especially Financial Services domain data warehouse, like Synchrony if possible Ability to accurately condense large amounts of information and present in a simple, cogent manner to management and clients Experience working with multiple complex data sources and large data integration assignments Good understanding of credit card industry, financial P&L drivers and key sensitivities, with business performance reporting experience Experience in operating as part of a cross-functional team Good project management, communications, multi-tasking, relationship management and influencing skills and the ability to work independently are critical to success Eligibility Criteria Bachelor’s Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/business intelligence experience, or in lieu of a degree 4+ years of relevant analytics/business intelligence experience Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, PIP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible L4+ Employees can apply Grade/Level: 09 Job Family Group Information Technology Show more Show less
Posted 4 days ago
20.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Role Overview The Director / Team Lead will lead Project Management Unit (PMU) for the Indira Mahila Shakti (IMS) Program, a flagship initiative under SERP aimed at large-scale promotion of SHG-based microenterprises across manufacturing, trading and services sectors. This leadership role is responsible for visioning, strategic planning, coordination and high-impact implementation of the IMS program across all districts in the state of Telangana. The Director will be guiding multi-sectoral teams and thematic specialists to ensure timely delivery, quality outcomes and sustainability of microenterprises promoted by SHGs. This role demands a strong track record in livelihood programs, enterprise promotion and ecosystem building, with proven leadership in managing multi-stakeholder initiatives. Working closely with the CEO-SERP and other senior leadership, the Director will drive systemic change by scaling up enterprise models, deepening financial access, forging public-private partnerships and building a robust ecosystem for women-led rural entrepreneurship. Mode Of Employment Contractual appointment for a fixed term of three years. Remuneration A consolidated monthly remuneration in the range of ₹1,75,000–₹2,00,000, depending on experience and qualification. Qualifications Postgraduate degree in Management (or) Development Studies (or) Rural Development (or) Agriculture (or) Economics (or) allied social sciences. Preference will be given to candidates holding certifications in enterprise development or SHG governance. Experience Minimum 20 years in development/livelihoods programs with 5 years in leadership roles. Candidates with experience in micro-enterprise development will be given preference. Job Roles And Responsibilities Key responsibilities include: Lead and facilitate the state-wide rollout of Indira Mahila Shakthi – a Micro Enterprise Development movement. Design and implement strategic frameworks for microenterprise promotion, financial access and ecosystem development. Facilitate identification and promotion of high demand microenterprises in manufacturing, trading and service sectors. Guide and support the sectoral specialists in promoting Micro Enterprises in the respective sectors. Project Management Activities Prepare and monitor Annual Action Plans (AAPs) and budget utilization reports for the entire program cycle at the state level as well as district level Responsible for achievement of objectives of the program by optimizing resource utilization Establish a State-level Project Monitoring Dashboard with KPIs for productivity and social impact. Oversee contract management, vendor empanelment, procurement plans and service level agreements (SLAs). Lead quarterly review meetings with district teams, thematic specialists and external partners. Implement risk mitigation plans and provide course corrections based on field learning and MIS analytics. Forge partnerships with reputed institutions to promote Micro Enterprises in the State Administrative Functions Lead the State-level Program Management Unit (PMU) and provide guidance to District Teams. Obtain approval from the CEO, SERP for annual action plans, budgets and program proposals at both State and District levels. Conduct periodic reviews, field visits and impact assessments for overseeing implementations. Oversee performance appraisals and capacity building for district and state level PMU staff. Represent the project in in various forums to promote tie-ups, collaborations, partnerships etc. to meet objectives of the program. Sector-wise Microenterprise Responsibilities Manufacturing Sector: Develop business models for dairy, poultry, handloom, food processing and handicrafts. Promote primary processing infrastructure like Mini Dairy Units and Bulk Milk Coolers. Support setup of production units for garments, sanitary napkins and uniforms. Promote innovative practices and adopt innovations as business ideas Trading Sector: Facilitate SHG ventures in solar plant distribution, marts, generic medicals and agri input retailing. Support SHGs in operating community-based trade stores and procurement centers. Services Sector: Promote enterprises in catering, beauty & wellness, logistics, IT services and custom hiring centers. Establish partnerships for event management, hospitality services and post-harvest solutions. Guide SHGs to take up manpower supply and service aggregation roles. Strategic Focus Areas For Microenterprise Development (MED) Enterprise Eco-system Development Formulate a five-year roadmap for enterprise development aligned with program objectives. Establish district-wise sectoral microenterprise plans based on local resource and market mapping. Promote value chains with active involvement of SHGs Anchor convergence with departments (Industries, MSME, Agriculture, Textile) for infrastructure and subsidy support. Develop partnerships with reputed institutions to enable enterprise development Access to Finance and Investment Readiness Develop credit enhancement mechanisms to scale SHG microenterprises. Facilitate loan convergence through Bank Linkages and institutional investments. Lead the implementation of systems and processes to promote financial prudence and sustainability of Microenterprises and of the project. Branding, Marketing & Digital Commerce Create a state-level brand architecture and product certification ecosystem Develop district branding strategies and digital content for SHG products and services. Facilitate e-commerce onboarding and trade tie-ups through ONDC, Flipkart, Amazon and B2B platforms. Technology, Infrastructure & Innovation Enable common facility centers, mini-processing units and industrial parks for collective production and processing. Integrate enterprise MIS for tracking growth, bottlenecks and profitability of SHG units. Show more Show less
Posted 4 days ago
3.0 years
0 Lacs
India
Remote
Position: Senior/Full-Stack Drupal Developer Location: Remote / Onsite (optional) Engagement Type: Contract / Freelance / Project-based Project Duration: 3–6 months (extendable) Start Date: Immediate Shift Timings: 4 pm to 1 am OR 6:30 pm to 3:30 am (Timings may change due to business needs) Project Overview We are redeveloping a large-scale directory and listing platform focused on categorized content, dynamic user submissions, and affiliate-based monetization. The project involves a complete UI/UX overhaul, advanced search/filtering functionality, and integration of custom user workflows and advertising systems. We’re looking for an experienced Drupal Developer (preferably Drupal 10/11) who can lead the technical execution of this build using best practices in modern Drupal development. Responsibilities Architect and develop a feature-rich website using Drupal 10/11 Build and configure custom content types, taxonomy structures, views, and block layouts Implement advanced search and filtering using Search API, Facets, and location-based filters Create dynamic user submission forms with conditional logic and pricing calculations Develop custom modules to handle account types, payment logic, and sponsored content Implement responsive frontend components using Twig and Bootstrap 5 Ensure full mobile responsiveness, ADA accessibility compliance, and GDPR readiness Integrate with third-party tools: Google Analytics, Mailchimp, Pinterest, and Google Ads Create a flexible admin dashboard for non-technical users to manage listings, ads, and affiliates Collaborate with designers, SEO experts, and project managers in agile sprints Required Qualifications 3+ years of experience developing with Drupal 9/10/11 Proficiency in: Content modeling (content types, taxonomies, relationships) Views, Webform, Layout Builder Custom module development and hook/form alterations Strong PHP and Twig templating skills Experience with Search API + Faceted Search + Distance/ZIP filters Experience with Drupal theming using Bootstrap or custom themes Understanding of SEO optimization via metatags, schema.org, and sitemap modules Familiar with Git version control and DevOps practices Desirable Skills Experience with Drupal Commerce or integrating pricing/payment flows Accessibility compliance (WCAG AA or higher) Familiarity with banner ad logic and affiliate-based features Experience building directory-heavy or listing-based platforms Familiar with cron-based expiration and automated email notifications Soft Skills Strong problem-solving and analytical mindset Clear and proactive communication with distributed teams Organized and able to document development choices and configurations Agile-friendly, flexible, and comfortable with evolving requirements Skills: php,zip filters,devops practices,drupal 10/11,seo optimization,git,faceted search,search api,twig templating,seo,ada,api,bootstrap 5,bootstrap,twig,drupal Show more Show less
Posted 4 days ago
3.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Role Overview The YP will support the MIS team in data management, dashboard creation, digital tools rollout and data-driven decision support across IMS activities. Mode Of Employment Contractual appointment for a fixed term of three years. Remuneration Around ₹35,000 per month (consolidated), commensurate with qualifications and experience. Qualifications Postgraduate degree in Computer Application and/or allied social sciences. Preference will be given to candidates holding certifications in enterprise development or SHG governance. Experience 1–3 years of relevant work/internship/project experience. Fresh postgraduates with demonstrated passion and field exposure may also apply Key Responsibilities Assist in MIS system testing, troubleshooting and user feedback management. Prepare reports, dashboards and visualizations for program monitoring. Coordinate with districts to ensure timely data uploads and validations. Support digital capacity-building efforts and helpdesks. Track and analyze key indicators for performance review and decision-making. Show more Show less
Posted 4 days ago
6.0 - 10.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Purpose Of The Role To lead the end-to-end customer complaint management process and oversee call center operations to ensure timely, effective, and empathetic resolutions while driving service excellence, customer satisfaction, and process improvement Job Responsibilities 1. Complaint Management Lead the complaint redressal process for escalated and complex cases (email, voice, social media, regulatory, legal). Ensure root cause analysis (RCA), corrective actions (CAPA), and long-term resolution of complaints. Track and manage turnaround time (TAT), resolution quality, and customer communication standards. Prepare case summaries for senior leadership review and legal compliance when required. 2. Call Centre Management Oversee daily operations of inbound/outbound call center (voice/email/chat). Monitor key KPIs: First Call Resolution (FCR), Average Handling Time (AHT), Abandonment Rate, Service Level Agreement (SLA) adherence. Lead training, quality audits, and upskilling initiatives for call center agents. 3. VOC (Voice of Customer) & Insights Collate and analyse customer feedback to identify emerging issues and trends. Publish regular dashboards and reports for senior stakeholders. Collaborate with cross-functional teams (sales, service, product, legal) to resolve systemic gaps. Handle queries from zone by cross checking the facts 4. Process & System Improvement Drive automation and CRMDMS utilization Implement standardized scripts, escalation matrices and workflows. Conduct training, review with RO/Zonal level and follow improvement action plan. Review gap area and set SOP to improve customer experience Create modules & deliver training call centre/field team on existing & new processes Audits – To perform dip stick checks & improve quality of CX parameters 5. PSF (Post Service Follow-Up) Drive PSF calls for service, repair, warranty, and delivery interactions to capture real-time customer feedback. Ensure timely follow-ups post workshop visit and complaint resolution. Analyse PSF scores (e.g., CSAT, NPS) to identify areas of concern and trigger proactive actions. Work closely with RO/Zonal teams to address negative feedback and enhance customer delight. Desired Candidate Profile Education: B. E/Graduate Skills: Proficient in customer handling, complaint analysis, and escalation management Experience in managing PSF programs & customer feedback tools Knowledge of CRM, Call Center Software, Excel, and dashboard tools. Empathy, patience, and strong communication skills Process-oriented with a continuous improvement mind set. Relevant Experience: 6-10 years of total work experience (automobile & customer care) Stakeholder Profiles & Nature Of Interactions Internal Field Service - Performance status & analysis/ action plan support. Regular follow-up for complaints. TBEM - Regarding audits and documents sharing. Sales and marketing - Regular update Contact Centre - Customer Complaints update/ execution of process. CRM DMS - For IT support for process implementation Legal - Communications on legal cases Plant - Regarding Product issues External Customers - Consumer grievances handling and responses from us. Consumer Helpline/NGOs - Consumer grievances handling and responses from us. Skills & Competencies Customer Centricity Driving execution – Leading CFT Monitoring & Reporting Product Development/Part Development Business acumen Show more Show less
Posted 4 days ago
30.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Company Description NEC Software Solutions (India) Private Limited! is based in Mumbai (Worli & Airoli) and Bangalore. It is one of the foremost providers of end-to-end IT services across various sectors. We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies. We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services. Website - www.necsws.com Job Description JOB TITLE: Snr Analyst (M&A and FP&A) LOCATION: Mumbai REPORTING TO: Finance Director - M&A & Projects and FC – FP&A KEY RELATIONSHIP(S): Finance Director, FC - FP&A and BU Financial Controllers JOB PURPOSE: This role will work closely with all financial, operational & corporate functions within the organisation. The role is pivotal in assisting with the post-merger integration of acquired companies as well as providing deep dive analysis on our core business. Support FP&A team in reporting RESPONSIBILITIES AND DUTIES: Assist in M&A post-merger integration and any related reporting Assist in developing integration plans that address operational, financial, and cultural differences between the acquiring and target companies Create financial models that simulate different scenarios to assess the impact of various risks of acquisitions or disposals Assist with the continuous improvement program and the control environment project / workstreams. Manage CFO KPI dashboard and other key metrics People management and support Support Finance Controller FP&A with any other duties that may be required. Directly manage a FP&A analyst PERSONAL QUALITIES, SKILLS, AND EXPERIENCE: IFRS Technical competencies and experience: Experience in M&A integration and performance improvement would be advantage Strong knowledge in business transformation including strategy, operational transformation, and performance improvement (value creation) Experience in a major advisory or management consultancy firm is a plus. Bachelor’s degree (MBA or advanced degree in business management preferred) Strong analytical skills are essential, including experience analysing financial statements, cash flows, and valuation metrics. He/she should be proficient in using financial modelling. The ability to think strategically and understand the long-term goals of the company is important. They should be able to provide financial insights and recommendations that align with the company's overall strategy. Experience in project management is useful, including the ability to manage complex projects with multiple stakeholders and deadlines Proficient in Microsoft Office (e.g., Word, Excel, and PowerPoint) required. Soft skills Hands-on and non-hierarchical team player who is equally effective in managing up and down and relates well at all levels and cultures. Effective written and verbal communication skills, confident and impactful presenter Strong facilitation skills, forging consensus around credible, executable solutions. Excellent interpersonal skills, with the gravitas and experience to successfully engage and manage a multiple stakeholder environment, and lead by example. Objective, fact-based approach to problem solving. Capacity to thrive in a fast-paced, challenging, and uncertain environment. Qualifications Accounting/Finance degree or qualification or business based degree with an accounting module Show more Show less
Posted 4 days ago
175.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Commercial Services (GCS) division of American Express is the global leader in the Commercial Payments Solutions space. We know our customers are busy and make it our mission is to help them get business done. We operate with a customer-focused attitude in absolutely everything that we do, delivering solutions to meet the unique needs of our clients. Data File Enablement (DFE) Team is an exciting and fast-paced, entrepreneurial team delivering complex changes to existing client's corporate programs. Responsibilities Role involves implementation of Corporate Client Program and Global expense reports, in coordination with Account Development/Client Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client’s technologies for Project Flamingo. This requires the successful candidate to be able to provide Consultation to corporate clients – on program build, onboard Program administrators data configuration and transmission procedures and protocols. Client Issue Resolution: Provide outstanding customer issue resolution to Corporate Customer queries relating to program and expense/payment management. This requires customer centricity to understand each client need. Ability to analyze external sources of information on Lexis Nexis, D&B, SOS, Cornerstone Knowledge about the KYC processes in US, EMEA & APAC regions Ability to work with the highest level of integrity when dealing with customers, employees, and shareholders. Review all AmEx relationships at Obligor level and use SOS and other public tools as needed to verify legal entity. Driving innovation and change by identifying trends and flagging opportunities for better customer experience. Data analysis and presentation. Interest in working with data, interpreting results, business intelligence. Report/Dashboard creation and change management. Consulting account managers for insights and recommendations. Ability to think out of the box and bring continuous improvement to the process with innovative thinking and ideas Factors to Success Excellent written and verbal communication skills Deep Operational knowledge of GCS organization, commercial client’s onboarding journey and platforms Knowledge of: CMCARS, CAS, GREG, GIDM, SFT, GCCP, GDR, Cornerstone, My Setups. ,CICARE, Cocas, Globestar, @Work, vPayment Admin, Knowledge about languages like Python & SQL and tools like Dbeaver, Cornerstone etc. Good solid understanding of all Corporate T&E and B2B AmEx products Deep knowledge of AXP user access management policies. Data Interpretation, visualization, and reporting. Stakeholder and Client Management. Proven ability to learn new skills in a technical environment. Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal direction. Minimum Qualifications: Qualifications - Internal Bachelor's Degree with minimum 3+ years of analytical experience (will be preferred) in a Customer Servicing environment Functional Skills – A team player should possess the skills to work and support team members Excellent communication skills both verbal and written - English Enterprise Leadership Behaviors Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective. Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Teamwork Essential. Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage. Shift Timings Hours of Operations – ability to work in flexible shifts in a 24-Hour environment. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less
Posted 4 days ago
175.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Commercial Services (GCS) division of American Express is the global leader in the Commercial Payments Solutions space. We know our customers are busy and make it our mission is to help them get business done. We operate with a customer-focused attitude in absolutely everything that we do, delivering solutions to meet the unique needs of our clients. Data File Enablement (DFE) Team is an exciting and fast-paced, entrepreneurial team delivering complex changes to existing client's corporate programs. Responsibilities Role involves implementation of Corporate Client Program and Global expense reports, in coordination with Account Development/Client Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client’s technologies for Project Flamingo. This requires the successful candidate to be able to provide Consultation to corporate clients – on program build, onboard Program administrators data configuration and transmission procedures and protocols. Client Issue Resolution: Provide outstanding customer issue resolution to Corporate Customer queries relating to program and expense/payment management. This requires customer centricity to understand each client need. Ability to analyze external sources of information on Lexis Nexis, D&B, SOS, Cornerstone Knowledge about the KYC processes in US, EMEA & APAC regions Ability to work with the highest level of integrity when dealing with customers, employees, and shareholders. Review all AmEx relationships at Obligor level and use SOS and other public tools as needed to verify legal entity. Driving innovation and change by identifying trends and flagging opportunities for better customer experience. Data analysis and presentation. Interest in working with data, interpreting results, business intelligence. Report/Dashboard creation and change management. Consulting account managers for insights and recommendations. Ability to think out of the box and bring continuous improvement to the process with innovative thinking and ideas Factors to Success Excellent written and verbal communication skills Deep Operational knowledge of GCS organization, commercial client’s onboarding journey and platforms Knowledge of: CMCARS, CAS, GREG, GIDM, SFT, GCCP, GDR, Cornerstone, My Setups. ,CICARE, Cocas, Globestar, @Work, vPayment Admin, Knowledge about languages like Python & SQL and tools like Dbeaver, Cornerstone etc. Good solid understanding of all Corporate T&E and B2B AmEx products Deep knowledge of AXP user access management policies. Data Interpretation, visualization, and reporting. Stakeholder and Client Management. Proven ability to learn new skills in a technical environment. Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal direction. Minimum Qualifications: Qualifications - Internal Bachelor's Degree with minimum 3+ years of analytical experience (will be preferred) in a Customer Servicing environment Functional Skills – A team player should possess the skills to work and support team members Excellent communication skills both verbal and written - English Enterprise Leadership Behaviors Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective. Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Teamwork Essential. Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage. Shift Timings Hours of Operations – ability to work in flexible shifts in a 24-Hour environment. The incumbent should have a combined performance rating of 4 or better in the last review and should not be on performance watch or any form of counselling. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less
Posted 4 days ago
175.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Global Treasury Controllership (GTC) team is part of Regulatory Reporting and Treasury Controllership Team and is responsible for providing comprehensive Treasury and regulatory reporting support covering all Treasury transactions, including cash, debt, equity, derivative, and investments. Treasury Reporting COE is responsible for the timely and accurate delivery of all the SEC, FED, and LE reporting deliverables for various Treasury Products; Debt, Investments, Derivatives, Reverse Repos and AOCI. This is an exciting opportunity to establish and lead the SEC and FED reporting for American Express. The position will involve close interactions with a diverse stakeholder group on Treasury products including conclusion on accounting and reporting implications and daily monitoring of results owing to AXP’s category change. Responsibilities include: Assist with the timely completion of the quarterly and annual consolidated financial statement filings with the SEC (10-K,10-Q, etc.) and various other statutory reporting requirements of AXP and its subsidiaries. Assist the quarterly analytics forming part of Financial Analysis Book (FAB) shared with senior leadership and other key stakeholders. Preparation of submissions/ supporting information used for Reg reports, footnotes, cash flow submissions and MD&A. Work with business partners (GTC, Regulatory Reporting team and Treasury) and support monitoring of daily results and its impact on the liquidity ratios. Effective controls to ensure compliance with SOX, Bank Holding Company regulations and numerous internal guidelines. Support audit queries and look for opportunities to drive process efficiencies via automation, etc. Additional responsibilities include participation in internal and other business initiatives Minimum Qualifications CA/CPA or equivalent plus 0-2 years of experience in finance and reporting US GAAP knowledge in the areas of financial Instruments will be a plus Analytical and problem-solving skills. Strong communication skills Preferred Qualifications CA/CPA or equivalent plus 0-2 years of experience in finance and reporting High level of proficiency with Microsoft Office; excellent Excel skills. Advance MS Office suits (Word, PowerPoint) Power BIEE usage and Tableau dashboard skills will be a plus We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less
Posted 4 days ago
3.0 years
0 Lacs
Madurai South, Tamil Nadu, India
On-site
Graduate in any discipline with minimum experience of 3 years or Diploma in any discipline with minimum experience 7 years in preparation of drawings of Buildings, Bridges. Experts in Auto-CAD, MS-Projects & Primavera, Revit, Dashboard Software etc.At least 5 years in SE/SSE Drawings or equivalent Grade and above of Civil Engineering department or of Railways and/or as AM and above in Civil Engineering department in RITES/IRCON/RVNL or equivalent grade in KonkanRailway/MRVC/DFCCIL/ any JVs or SPVs with Ministry of Railways, any Metro Rail Corporation either individually or combined. Experts in Auto-CAD, MS-Projects & Primavera, Revit, Dashboard Software etc. Show more Show less
Posted 4 days ago
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The demand for professionals with dashboard skills in India has been on the rise in recent years. Companies across various industries are increasingly relying on data-driven insights to make informed decisions, leading to a surge in the need for professionals who can design, develop, and maintain dashboards to visualize complex data in a user-friendly manner.
The average salary range for dashboard professionals in India varies based on experience levels. Entry-level professionals can expect to earn around INR 3-5 lakhs per annum, while experienced professionals with several years of experience can earn upwards of INR 10 lakhs per annum.
A typical career path in the dashboard domain may include roles such as Junior Developer, Senior Developer, Tech Lead, and eventually progressing to roles like Data Architect or Business Intelligence Manager.
In addition to dashboard skills, professionals in this field are often expected to have knowledge of data visualization tools like Tableau or Power BI, proficiency in SQL, and a good understanding of data analysis and interpretation.
As you explore opportunities in the dashboard job market in India, remember to showcase your skills and experiences confidently during interviews. With the right preparation and a strong understanding of the domain, you can secure exciting opportunities and contribute effectively to organizations leveraging data-driven insights through dashboards. Good luck!
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