5.0 - 9.0 years

0 Lacs

karnataka

On-site

You will be responsible for developing and managing Power BI solutions by designing, developing, and maintaining Power BI reports and dashboards from scratch. Additionally, you will integrate data from various sources into a data lake, ensuring data cleanliness, accuracy, and accessibility. Troubleshooting and resolving issues related to data integration and dashboard functionality will also be a part of your role. Moreover, you will create and maintain data models to support reporting and analytics needs, design and implement ETL processes to move data from source systems to the data lake and Power BI, and optimize Power BI reports and dashboards for performance and usability. Documentation of data models, ETL processes, and Power BI solutions will be essential to ensure maintainability and knowledge sharing. Your responsibilities will also include overseeing and supporting processes by reviewing daily transactions on performance parameters, reviewing performance dashboards and team scores, and supporting the team in improving performance parameters by providing technical support and process guidance. You will be required to record, track, and document all queries received, problem-solving steps taken, successful and unsuccessful resolutions, and ensure adherence to standard processes and procedures for resolving client queries within defined SLAs. In cases of technical escalations, you will be expected to provide effective diagnosis and troubleshooting of client queries, manage and resolve technical roadblocks or escalations as per SLA and quality requirements, and timely escalate unresolved issues to the appropriate channels. Offering product support and resolution to clients, troubleshooting queries in a user-friendly and professional manner, and providing alternative solutions when necessary to retain customer business will also be part of your responsibilities. Furthermore, you will be responsible for building people capability to ensure operational excellence and maintain superior customer service levels. This includes mentoring and guiding Production Specialists on improving technical knowledge, conducting trainings to bridge skill gaps, developing product-specific trainings for production specialists, and staying updated with product features, changes, and updates. Identifying common problems, recommending resolutions, participating in self-learning opportunities, and maintaining personal networks to update job knowledge will also be expected from you. Your performance will be measured based on key parameters such as the number of cases resolved per day, compliance to process and quality standards, meeting SLAs, productivity, efficiency, absenteeism, triages completed, technical test performance, and customer feedback. Mandatory skills include Power BI visualization on the cloud, and the required experience is 5-8 years. Join Wipro to reinvent your world and be part of an end-to-end digital transformation partner with bold ambitions. Realize your ambitions in an environment that encourages constant evolution and reinvention. Wipro welcomes applications from people with disabilities.,

Posted 1 day ago

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