Maintaining Cleanliness and Hygiene: This is a core responsibility, involving cleaning and sanitizing dining areas, kitchens, and equipment. Table Service and Support: Stewards may assist with setting tables, serving food and beverages, clearing tables, and ensuring a smooth dining flow. Food Preparation Assistance: In some settings, stewards may help with basic food preparation tasks like preparing salads or desserts. Stock Management: They may help with inventory, stocking supplies, and ensuring proper storage of items. Guest Interaction: Stewards often interact with guests, answering questions, providing information, and directing them to appropriate areas. Safety and Compliance: They must adhere to safety and sanitation procedures and may need to follow specific protocols for waste disposal and recycling. Teamwork and Communication: Stewards work as part of a team, collaborating with other staff members to ensure efficient operations. Supervisory and Leadership Roles: In more senior roles, stewards may be involved in project planning, problem-solving, and mentoring junior staff. Types of Steward Roles: Food & Beverage (F&B) Steward: Focuses on the cleanliness and service aspects of dining areas and kitchens. Hotel Steward: Primarily responsible for maintaining cleanliness and organization within the hotel's kitchen and dining areas. Event Steward: Assists with the setup, service, and breakdown of events. Senior Steward: May have supervisory and leadership responsibilities, overseeing projects and mentoring junior staff. House Steward (Historical): A historical role, primarily in wealthy households, responsible for the overall management of the household staff and operations. Skills and Qualifications: Physical Stamina: The role often requires standing for extended periods and may involve lifting or carrying items. Communication Skills: Effective communication is important for interacting with guests and colleagues. Organizational Skills: Stewards need to be organized and able to manage multiple tasks efficiently. Hygiene and Safety Awareness: Knowledge of hygiene and safety standards is essential. Teamwork Skills: The ability to work well as part of a team is crucial. Problem-Solving Skills: Stewards may need to address minor issues and resolve them quickly. Customer Service Skills: Providing excellent customer service is often a key part of the role. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Rotational shift Work Location: In person
Maintaining Cleanliness and Hygiene: This is a core responsibility, involving cleaning and sanitizing dining areas, kitchens, and equipment. Table Service and Support: Stewards may assist with setting tables, serving food and beverages, clearing tables, and ensuring a smooth dining flow. Food Preparation Assistance: In some settings, stewards may help with basic food preparation tasks like preparing salads or desserts. Stock Management: They may help with inventory, stocking supplies, and ensuring proper storage of items. Guest Interaction: Stewards often interact with guests, answering questions, providing information, and directing them to appropriate areas. Safety and Compliance: They must adhere to safety and sanitation procedures and may need to follow specific protocols for waste disposal and recycling. Teamwork and Communication: Stewards work as part of a team, collaborating with other staff members to ensure efficient operations. Supervisory and Leadership Roles: In more senior roles, stewards may be involved in project planning, problem-solving, and mentoring junior staff. Types of Steward Roles: Food & Beverage (F&B) Steward: Focuses on the cleanliness and service aspects of dining areas and kitchens. Hotel Steward: Primarily responsible for maintaining cleanliness and organization within the hotel's kitchen and dining areas. Event Steward: Assists with the setup, service, and breakdown of events. Senior Steward: May have supervisory and leadership responsibilities, overseeing projects and mentoring junior staff. House Steward (Historical): A historical role, primarily in wealthy households, responsible for the overall management of the household staff and operations. Skills and Qualifications: Physical Stamina: The role often requires standing for extended periods and may involve lifting or carrying items. Communication Skills: Effective communication is important for interacting with guests and colleagues. Organizational Skills: Stewards need to be organized and able to manage multiple tasks efficiently. Hygiene and Safety Awareness: Knowledge of hygiene and safety standards is essential. Teamwork Skills: The ability to work well as part of a team is crucial. Problem-Solving Skills: Stewards may need to address minor issues and resolve them quickly. Customer Service Skills: Providing excellent customer service is often a key part of the role. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Rotational shift Work Location: In person
Customer Care Executive Position Summary: We are seeking a proactive and customer-centric Customer Care Executive to manage customer interactions, handle reservations, analyze reviews, and support relationship milestones. The role emphasizes accurate data handling, strong communication skills, and continuous professional development. Key Responsibilities: Understand and Analyze Customer Reviews Monitor and tag customer reviews across all relevant platforms. Analyze reviews to identify key customer sentiments, trends, and service gaps. Share insights with internal teams to support service improvement initiatives. Reviews Data Tagging & Reporting Accurately tag all customer feedback and reviews in the system. Generate and submit daily, weekly, and monthly reports on customer interactions and feedback. Ensure consistency and accuracy in all data reporting tasks. Customer Satisfaction Management Handle customer queries and concerns with empathy and professionalism. Ensure timely and satisfactory closure of all feedback loops in coordination with Restaurant Managers (RMs). Reservation Calls and Enquiry Handling Manage incoming reservation calls efficiently and courteously. Confirm bookings, process requests, and update CRM or reservation systems accurately. Respond promptly to all customer enquiries related to reservations, services, and special requests. Customer Relationship Milestone Engagement Engage on call with customers during key milestones such as birthdays, anniversaries, or loyalty events. Conduct timely outreach and follow-ups to strengthen customer relationships. Personalize interactions to enhance customer experience and loyalty. Professional Development & Self-Improvement Participate actively in training and upskilling programs. Set and achieve personal development goals aligned with company expectations. Suggest process improvements and actively seek feedback for self-improvement. Qualifications: Bachelor’s degree in any field (preferred: Hospitality, Business, Communication). 1–2 years of experience in customer service, reservations, or client engagement. Excellent verbal and written communication skills. Proficiency in Microsoft Office (especially Excel). Strong organizational skills and attention to detail. Key Competencies: Customer empathy and relationship management Data accuracy and analytical thinking Effective communication and call handling Proactiveness in feedback and improvement Time management and multitasking ability Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 7065791947
Customer Care Executive Position Summary: We are seeking a proactive and customer-centric Customer Care Executive to manage customer interactions, handle reservations, analyze reviews, and support relationship milestones. The role emphasizes accurate data handling, strong communication skills, and continuous professional development. Key Responsibilities: Understand and Analyze Customer Reviews Monitor and tag customer reviews across all relevant platforms. Analyze reviews to identify key customer sentiments, trends, and service gaps. Share insights with internal teams to support service improvement initiatives. Reviews Data Tagging & Reporting Accurately tag all customer feedback and reviews in the system. Generate and submit daily, weekly, and monthly reports on customer interactions and feedback. Ensure consistency and accuracy in all data reporting tasks. Customer Satisfaction Management Handle customer queries and concerns with empathy and professionalism. Ensure timely and satisfactory closure of all feedback loops in coordination with Restaurant Managers (RMs). Reservation Calls and Enquiry Handling Manage incoming reservation calls efficiently and courteously. Confirm bookings, process requests, and update CRM or reservation systems accurately. Respond promptly to all customer enquiries related to reservations, services, and special requests. Customer Relationship Milestone Engagement Engage on call with customers during key milestones such as birthdays, anniversaries, or loyalty events. Conduct timely outreach and follow-ups to strengthen customer relationships. Personalize interactions to enhance customer experience and loyalty. Professional Development & Self-Improvement Participate actively in training and upskilling programs. Set and achieve personal development goals aligned with company expectations. Suggest process improvements and actively seek feedback for self-improvement. Qualifications: Bachelor’s degree in any field (preferred: Hospitality, Business, Communication). 1–2 years of experience in customer service, reservations, or client engagement. Excellent verbal and written communication skills. Proficiency in Microsoft Office (especially Excel). Strong organizational skills and attention to detail. Key Competencies: Customer empathy and relationship management Data accuracy and analytical thinking Effective communication and call handling Proactiveness in feedback and improvement Time management and multitasking ability Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 7065791947
Role Overview The F&B Controller is responsible for monitoring, analyzing, and controlling food and beverage costs at Daryaganj Restaurant. This role ensures accurate costing, inventory management, and cost control procedures while maintaining alignment with company standards and profitability objectives. Key Responsibilities 1. Cost Control & Analysis Monitor daily F&B costs and recommend measures to optimize profit margins. Analyze food and beverage consumption vs. sales to identify variances. Develop and maintain recipe costing sheets in coordination with the Chef and F&B Manager. Ensure accurate portion control and monitor wastage. 2. Inventory & Stock Management Oversee monthly stock counts and reconcile with system records. Verify and monitor purchase orders, receiving, and transfers. Conduct surprise spot checks in stores, kitchens, and bars. Track and minimize pilferage, wastage, and breakage. 3. Reporting & Compliance Prepare daily, weekly, and monthly F&B cost reports. Present variance reports to management with corrective action plans. Ensure compliance with internal controls, SOPs, and audit requirements. Coordinate with Accounts for invoice matching, GRN, and supplier reconciliations. 4. Coordination & Support Work closely with the Executive Chef, Restaurant Managers, and Procurement Team. Support menu engineering by providing costing and margin analysis. Train operational staff on cost awareness and inventory practices. Provide insights for pricing strategies and promotional planning. Skills & Competencies Strong knowledge of food & beverage costing, inventory systems, and internal controls. Proficiency in MS Excel, POS systems, and inventory management software. Analytical mindset with attention to detail and accuracy. Ability to work under pressure and meet deadlines. Strong communication and coordination skills. Qualifications & Experience Graduate in Hotel Management, Commerce, or related field. 3–5 years of experience as an F&B Controller in the hospitality/restaurant industry. Experience with multi-unit restaurants FROM CASUAL AND FINE DINING chains preferred. Job Type: Full-time Pay: ₹60,000.00 - ₹74,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Role Overview The F&B Controller is responsible for monitoring, analyzing, and controlling food and beverage costs at Daryaganj Restaurant. This role ensures accurate costing, inventory management, and cost control procedures while maintaining alignment with company standards and profitability objectives. Key Responsibilities 1. Cost Control & Analysis Monitor daily F&B costs and recommend measures to optimize profit margins. Analyze food and beverage consumption vs. sales to identify variances. Develop and maintain recipe costing sheets in coordination with the Chef and F&B Manager. Ensure accurate portion control and monitor wastage. 2. Inventory & Stock Management Oversee monthly stock counts and reconcile with system records. Verify and monitor purchase orders, receiving, and transfers. Conduct surprise spot checks in stores, kitchens, and bars. Track and minimize pilferage, wastage, and breakage. 3. Reporting & Compliance Prepare daily, weekly, and monthly F&B cost reports. Present variance reports to management with corrective action plans. Ensure compliance with internal controls, SOPs, and audit requirements. Coordinate with Accounts for invoice matching, GRN, and supplier reconciliations. 4. Coordination & Support Work closely with the Executive Chef, Restaurant Managers, and Procurement Team. Support menu engineering by providing costing and margin analysis. Train operational staff on cost awareness and inventory practices. Provide insights for pricing strategies and promotional planning. Skills & Competencies Strong knowledge of food & beverage costing, inventory systems, and internal controls. Proficiency in MS Excel, POS systems, and inventory management software. Analytical mindset with attention to detail and accuracy. Ability to work under pressure and meet deadlines. Strong communication and coordination skills. Qualifications & Experience Graduate in Hotel Management, Commerce, or related field. 3–5 years of experience as an F&B Controller in the hospitality/restaurant industry. Experience with multi-unit restaurants FROM CASUAL AND FINE DINING chains preferred. Job Type: Full-time Pay: ₹60,000.00 - ₹74,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
The Restaurant Manager is responsible for overseeing all operations of the restaurant in Daryaganj. This includes ensuring exceptional guest experience, efficient operations, financial profitability, staff management, and maintaining high standards of food, service, hygiene and safety. The manager must lead the team, collaborate with the kitchen, manage revenues and costs, and represent the restaurant positively in the neighbourhood. Key Responsibilities Guest Experience & Service Quality Ensure that customers receive high-quality service from arrival to departure. Manage the resolution of guest complaints promptly and effectively. Oversee table settings, ambience, cleanliness, and overall dining experience. Maintain attention to detail in service standards. Operational Management Coordinate Front of House (FOH) and Back of House (BOH) operations for smooth service. Ensure co-ordination with kitchen, bar, and other departments to maintain flow. Manage shift schedules, staff rosters, shift handovers. Monitor seating capacity, reservation management, peak hours staffing. Staff Management & Training Hire, train, develop, motivate, and supervise staff (waiters, hosts, bar staff, etc.). Conduct regular training & briefings to ensure service standards, hygiene, safety norms are understood and maintained. Implement staff appraisals, performance feedback, resolve personnel issues. Maintain staff morale and promote a culture of continuous improvement. Financial & Cost Control Prepare and manage budgets, forecast revenues and expenses. Monitor daily sales, cost of goods sold (food, beverages), labour costs, wastage. Order supplies, manage inventory levels, negotiate with vendors for best prices. Ensure accurate handling of cash, billing, credit, and all financial transactions. Identify opportunities for increasing profitability (promotions, specials, upselling, reducing costs). Health, Safety & Hygiene Compliance Ensure that food safety, sanitation and health & safety standards are met (as per local laws). Maintain a clean, safe environment for guests and staff. Ensure compliance with all licences, permits, safety audits. Conduct periodic checks of premises, kitchen, storage, restrooms etc. Marketing & Local Community Engagement Develop or support initiatives (special menus, events, promotions) to increase footfall. Maintain good relations with the local community, food critics, media as relevant. Collect customer feedback and use for improvement. Maintain a consistent brand image. Administration & Reporting Maintain proper records of daily/weekly/monthly sales, costs, customer complaints, inventory. Prepare reports for owner/management with financial performance, operational challenges, staff performance. Ensure timely ordering and maintenance of equipment, utilities etc. Manage scheduling, payroll, staff leave and labour allocations. Required Qualifications & Skills Education: Bachelor’s degree in Hotel Management / Hospitality / Business Management (desirable). Work Experience: Minimum 3-5 years in a supervisory or managerial role in a restaurant or hotel, preferably in the same segment (fine dining / heritage / high volume). Strong customer service orientation. Leadership, people management and communication skills. Good financial acumen: budgeting, cost-control, P&L understanding. Problem solving skills & ability to handle pressure e.g. busy service hours. Familiarity with food safety & hygiene regulations under local laws. Basic computer skills: POS systems, reservations, inventory, reporting. Ability to work flexible hours including evenings, weekends, and holidays. Desired Traits Highly organized. Attention to detail. Positive attitude, courteous demeanour. Initiative, ability to anticipate issues. Good networking skills (local suppliers, community). Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹60,000.00 per month Benefits: Food provided Health insurance Provident Fund Work Location: In person