Maintaining Cleanliness and Hygiene: This is a core responsibility, involving cleaning and sanitizing dining areas, kitchens, and equipment. Table Service and Support: Stewards may assist with setting tables, serving food and beverages, clearing tables, and ensuring a smooth dining flow. Food Preparation Assistance: In some settings, stewards may help with basic food preparation tasks like preparing salads or desserts. Stock Management: They may help with inventory, stocking supplies, and ensuring proper storage of items. Guest Interaction: Stewards often interact with guests, answering questions, providing information, and directing them to appropriate areas. Safety and Compliance: They must adhere to safety and sanitation procedures and may need to follow specific protocols for waste disposal and recycling. Teamwork and Communication: Stewards work as part of a team, collaborating with other staff members to ensure efficient operations. Supervisory and Leadership Roles: In more senior roles, stewards may be involved in project planning, problem-solving, and mentoring junior staff. Types of Steward Roles: Food & Beverage (F&B) Steward: Focuses on the cleanliness and service aspects of dining areas and kitchens. Hotel Steward: Primarily responsible for maintaining cleanliness and organization within the hotel's kitchen and dining areas. Event Steward: Assists with the setup, service, and breakdown of events. Senior Steward: May have supervisory and leadership responsibilities, overseeing projects and mentoring junior staff. House Steward (Historical): A historical role, primarily in wealthy households, responsible for the overall management of the household staff and operations. Skills and Qualifications: Physical Stamina: The role often requires standing for extended periods and may involve lifting or carrying items. Communication Skills: Effective communication is important for interacting with guests and colleagues. Organizational Skills: Stewards need to be organized and able to manage multiple tasks efficiently. Hygiene and Safety Awareness: Knowledge of hygiene and safety standards is essential. Teamwork Skills: The ability to work well as part of a team is crucial. Problem-Solving Skills: Stewards may need to address minor issues and resolve them quickly. Customer Service Skills: Providing excellent customer service is often a key part of the role. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Rotational shift Work Location: In person
Maintaining Cleanliness and Hygiene: This is a core responsibility, involving cleaning and sanitizing dining areas, kitchens, and equipment. Table Service and Support: Stewards may assist with setting tables, serving food and beverages, clearing tables, and ensuring a smooth dining flow. Food Preparation Assistance: In some settings, stewards may help with basic food preparation tasks like preparing salads or desserts. Stock Management: They may help with inventory, stocking supplies, and ensuring proper storage of items. Guest Interaction: Stewards often interact with guests, answering questions, providing information, and directing them to appropriate areas. Safety and Compliance: They must adhere to safety and sanitation procedures and may need to follow specific protocols for waste disposal and recycling. Teamwork and Communication: Stewards work as part of a team, collaborating with other staff members to ensure efficient operations. Supervisory and Leadership Roles: In more senior roles, stewards may be involved in project planning, problem-solving, and mentoring junior staff. Types of Steward Roles: Food & Beverage (F&B) Steward: Focuses on the cleanliness and service aspects of dining areas and kitchens. Hotel Steward: Primarily responsible for maintaining cleanliness and organization within the hotel's kitchen and dining areas. Event Steward: Assists with the setup, service, and breakdown of events. Senior Steward: May have supervisory and leadership responsibilities, overseeing projects and mentoring junior staff. House Steward (Historical): A historical role, primarily in wealthy households, responsible for the overall management of the household staff and operations. Skills and Qualifications: Physical Stamina: The role often requires standing for extended periods and may involve lifting or carrying items. Communication Skills: Effective communication is important for interacting with guests and colleagues. Organizational Skills: Stewards need to be organized and able to manage multiple tasks efficiently. Hygiene and Safety Awareness: Knowledge of hygiene and safety standards is essential. Teamwork Skills: The ability to work well as part of a team is crucial. Problem-Solving Skills: Stewards may need to address minor issues and resolve them quickly. Customer Service Skills: Providing excellent customer service is often a key part of the role. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Rotational shift Work Location: In person
Customer Care Executive Position Summary: We are seeking a proactive and customer-centric Customer Care Executive to manage customer interactions, handle reservations, analyze reviews, and support relationship milestones. The role emphasizes accurate data handling, strong communication skills, and continuous professional development. Key Responsibilities: Understand and Analyze Customer Reviews Monitor and tag customer reviews across all relevant platforms. Analyze reviews to identify key customer sentiments, trends, and service gaps. Share insights with internal teams to support service improvement initiatives. Reviews Data Tagging & Reporting Accurately tag all customer feedback and reviews in the system. Generate and submit daily, weekly, and monthly reports on customer interactions and feedback. Ensure consistency and accuracy in all data reporting tasks. Customer Satisfaction Management Handle customer queries and concerns with empathy and professionalism. Ensure timely and satisfactory closure of all feedback loops in coordination with Restaurant Managers (RMs). Reservation Calls and Enquiry Handling Manage incoming reservation calls efficiently and courteously. Confirm bookings, process requests, and update CRM or reservation systems accurately. Respond promptly to all customer enquiries related to reservations, services, and special requests. Customer Relationship Milestone Engagement Engage on call with customers during key milestones such as birthdays, anniversaries, or loyalty events. Conduct timely outreach and follow-ups to strengthen customer relationships. Personalize interactions to enhance customer experience and loyalty. Professional Development & Self-Improvement Participate actively in training and upskilling programs. Set and achieve personal development goals aligned with company expectations. Suggest process improvements and actively seek feedback for self-improvement. Qualifications: Bachelor’s degree in any field (preferred: Hospitality, Business, Communication). 1–2 years of experience in customer service, reservations, or client engagement. Excellent verbal and written communication skills. Proficiency in Microsoft Office (especially Excel). Strong organizational skills and attention to detail. Key Competencies: Customer empathy and relationship management Data accuracy and analytical thinking Effective communication and call handling Proactiveness in feedback and improvement Time management and multitasking ability Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 7065791947
Customer Care Executive Position Summary: We are seeking a proactive and customer-centric Customer Care Executive to manage customer interactions, handle reservations, analyze reviews, and support relationship milestones. The role emphasizes accurate data handling, strong communication skills, and continuous professional development. Key Responsibilities: Understand and Analyze Customer Reviews Monitor and tag customer reviews across all relevant platforms. Analyze reviews to identify key customer sentiments, trends, and service gaps. Share insights with internal teams to support service improvement initiatives. Reviews Data Tagging & Reporting Accurately tag all customer feedback and reviews in the system. Generate and submit daily, weekly, and monthly reports on customer interactions and feedback. Ensure consistency and accuracy in all data reporting tasks. Customer Satisfaction Management Handle customer queries and concerns with empathy and professionalism. Ensure timely and satisfactory closure of all feedback loops in coordination with Restaurant Managers (RMs). Reservation Calls and Enquiry Handling Manage incoming reservation calls efficiently and courteously. Confirm bookings, process requests, and update CRM or reservation systems accurately. Respond promptly to all customer enquiries related to reservations, services, and special requests. Customer Relationship Milestone Engagement Engage on call with customers during key milestones such as birthdays, anniversaries, or loyalty events. Conduct timely outreach and follow-ups to strengthen customer relationships. Personalize interactions to enhance customer experience and loyalty. Professional Development & Self-Improvement Participate actively in training and upskilling programs. Set and achieve personal development goals aligned with company expectations. Suggest process improvements and actively seek feedback for self-improvement. Qualifications: Bachelor’s degree in any field (preferred: Hospitality, Business, Communication). 1–2 years of experience in customer service, reservations, or client engagement. Excellent verbal and written communication skills. Proficiency in Microsoft Office (especially Excel). Strong organizational skills and attention to detail. Key Competencies: Customer empathy and relationship management Data accuracy and analytical thinking Effective communication and call handling Proactiveness in feedback and improvement Time management and multitasking ability Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 7065791947
Role Overview The F&B Controller is responsible for monitoring, analyzing, and controlling food and beverage costs at Daryaganj Restaurant. This role ensures accurate costing, inventory management, and cost control procedures while maintaining alignment with company standards and profitability objectives. Key Responsibilities 1. Cost Control & Analysis Monitor daily F&B costs and recommend measures to optimize profit margins. Analyze food and beverage consumption vs. sales to identify variances. Develop and maintain recipe costing sheets in coordination with the Chef and F&B Manager. Ensure accurate portion control and monitor wastage. 2. Inventory & Stock Management Oversee monthly stock counts and reconcile with system records. Verify and monitor purchase orders, receiving, and transfers. Conduct surprise spot checks in stores, kitchens, and bars. Track and minimize pilferage, wastage, and breakage. 3. Reporting & Compliance Prepare daily, weekly, and monthly F&B cost reports. Present variance reports to management with corrective action plans. Ensure compliance with internal controls, SOPs, and audit requirements. Coordinate with Accounts for invoice matching, GRN, and supplier reconciliations. 4. Coordination & Support Work closely with the Executive Chef, Restaurant Managers, and Procurement Team. Support menu engineering by providing costing and margin analysis. Train operational staff on cost awareness and inventory practices. Provide insights for pricing strategies and promotional planning. Skills & Competencies Strong knowledge of food & beverage costing, inventory systems, and internal controls. Proficiency in MS Excel, POS systems, and inventory management software. Analytical mindset with attention to detail and accuracy. Ability to work under pressure and meet deadlines. Strong communication and coordination skills. Qualifications & Experience Graduate in Hotel Management, Commerce, or related field. 3–5 years of experience as an F&B Controller in the hospitality/restaurant industry. Experience with multi-unit restaurants FROM CASUAL AND FINE DINING chains preferred. Job Type: Full-time Pay: ₹60,000.00 - ₹74,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Role Overview The F&B Controller is responsible for monitoring, analyzing, and controlling food and beverage costs at Daryaganj Restaurant. This role ensures accurate costing, inventory management, and cost control procedures while maintaining alignment with company standards and profitability objectives. Key Responsibilities 1. Cost Control & Analysis Monitor daily F&B costs and recommend measures to optimize profit margins. Analyze food and beverage consumption vs. sales to identify variances. Develop and maintain recipe costing sheets in coordination with the Chef and F&B Manager. Ensure accurate portion control and monitor wastage. 2. Inventory & Stock Management Oversee monthly stock counts and reconcile with system records. Verify and monitor purchase orders, receiving, and transfers. Conduct surprise spot checks in stores, kitchens, and bars. Track and minimize pilferage, wastage, and breakage. 3. Reporting & Compliance Prepare daily, weekly, and monthly F&B cost reports. Present variance reports to management with corrective action plans. Ensure compliance with internal controls, SOPs, and audit requirements. Coordinate with Accounts for invoice matching, GRN, and supplier reconciliations. 4. Coordination & Support Work closely with the Executive Chef, Restaurant Managers, and Procurement Team. Support menu engineering by providing costing and margin analysis. Train operational staff on cost awareness and inventory practices. Provide insights for pricing strategies and promotional planning. Skills & Competencies Strong knowledge of food & beverage costing, inventory systems, and internal controls. Proficiency in MS Excel, POS systems, and inventory management software. Analytical mindset with attention to detail and accuracy. Ability to work under pressure and meet deadlines. Strong communication and coordination skills. Qualifications & Experience Graduate in Hotel Management, Commerce, or related field. 3–5 years of experience as an F&B Controller in the hospitality/restaurant industry. Experience with multi-unit restaurants FROM CASUAL AND FINE DINING chains preferred. Job Type: Full-time Pay: ₹60,000.00 - ₹74,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person