3.0 - 5.0 years

4 - 8 Lacs

bengaluru

Work from Office

About You experience, education, skills, and accomplishments Bachelor degree is required. 3-5 years direct experience preferred working in a role required to manage customer and/or product data. Working knowledge of CRM, preferably Salesforce and order management and billing systems like Netsuite or Zuora. Experience with D&B, Zoominfo, and other 3rd party data providers is preferred. Must possess knowledge of data governance concepts Solid business acumen of business transactions and end-to-end sales processes. Experience with quality management practices including lean sigma is helpful Detail oriented and experience in audit and data cleansing. What will you be doing in this role: Daily Data Management Maintain data sets to designated level of quality and standards Review and monitor the quality of both new and reoccurring data sets. Monitor operational dashboards for anomalies and patterns indicating a broader existing or potential issue. Support sales, contract, and order processing teams in processing or correcting data directly affecting customer transactions. Support reporting and planning teams in rectifying data quality problems directly affecting operational reports. Collaborate with key global functions including sales, sales operations, customer support, fulfillment, order management and billing to reduce re-work. Ensure all business activities follow the governance rules and corporate compliance standards. Manage workflow via cases to support root cause analysis and overall data health measurements. Special Project Support Support data cleansing, mapping, or improvement projects initiated anywhere across the organization. Review Salesforce.com, NetSuite, and other data sources for data accuracy. Support testing of new or enhanced data acquisition and maintenance tooling and processes. Collaborate with global teams around the world in local time zones to discuss and troubleshoot issues. Talent Development & Management Be part of a high-performance culture working towards SMART objectives to measure his/her individual performance. Manage and take personal responsibility for ones professional development plan. Act as a strong contributor to an operating culture that makes possible collaboration, open communications, and a focus on talent development. Work with management to ensure clear role definitions, processes, ownership and expectations.

Posted 4 days ago

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