0.0 - 1.0 years

1 - 3 Lacs

gurugram

Work from Office

Role & responsibilities 1. Unclean POD Validation & Coordination Validate unclean PODs received from the field or client. Share validated data with the Zonal Sales Head for claim confirmation. Ensure timely communication to avoid future debits or disputes. 2. Damage Escalation Management Handle client escalations related to shipment damage. Conduct detailed root cause analysis (RCA) and provide closure reports within the agreed SLA timelines. 3. ZT Open Damages Resolution Track and close all ZT (Zero Tolerance) open damage tickets within 48 hours. Coordinate with internal teams to fast-track pending resolutions. 4. Damage Analysis & Process Improvement Perform periodic analysis on damage tickets to identify key trends and root causes. Conduct audits on shipment handling and stacking processes. Recommend and help implement preventive measures to reduce future damage incidents. Share dashboards and insights with the operations team to address process gaps. 5. Ticket Resolution Metrics Ensure high resolution rate of damage-related tickets. Work closely with the claims and customer service teams for timely closures. 6. Damage Reduction Project (DEPS) Lead or support projects aimed at reducing DEPS (Damage Entry Point Segregation) incidents. Initiate and track improvement actions under the Damage Project roadmap. Preferred candidate profile Bachelors degree in supply chain, Logistics, Business Administration, or related field. Strong analytical and problem-solving skills. Proficient in MS Excel, Google Sheets, and dashboarding tools. Familiarity with RCA techniques and process audits. Excellent communication and coordination abilities. Ability to work under tight timelines and manage multiple stakeholders. Experience in logistics or e-commerce supply chain operations. Exposure to claims handling or reverse logistics processes.

Posted Date not available

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.