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Mahindra Logistics logo
Executive Damage Mahindra Logistics

0.0 - 1.0 years

1 - 3 Lacs

gurugram

Work from Office

Role & responsibilities 1. Unclean POD Validation & Coordination Validate unclean PODs received from the field or client. Share validated data with the Zonal Sales Head for claim confirmation. Ensure timely communication to avoid future debits or disputes. 2. Damage Escalation Management Handle client escalations related to shipment damage. Conduct detailed root cause analysis (RCA) and provide closure reports within the agreed SLA timelines. 3. ZT Open Damages Resolution Track and close all ZT (Zero Tolerance) open damage tickets within 48 hours. Coordinate with internal teams to fast-track pending resolutions. 4. Damage Analysis & Process Improvement Perform periodic analysis on damage tic...

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