DALOG Company provides advanced online condition monitoring solutions that help industries like cement, steel, power, mining and oil & gas reduce equipment failure, improve reliability, and optimize maintenance. We work with leading industrial companies to ensure smooth and safe operations using real-time data and analytics. We are looking for a Customer Experience Manager to ensure that our clients have a smooth, valuable, and professional experience with our systems and services. You will handle everything from onboarding to support coordination and help build strong, long-term relationships with our customers in heavy industries. Key Responsibilities End-to-End Client Management - Act as the single point of contact for assigned industrial clients—building strong relationships with plant managers, maintenance heads, and CXOs. Sales & Solutioning - Own the sales process for existing and new customers. Visit customer sites as needed to understand operational pain points and propose tailored solutions and service offerings. New Opportunity Development - Identify upsell and cross-sell opportunities based on customer feedback and operational needs. Prepare proposals and close deals that add value to both the parties. Onboarding & Engagement - Lead new customer onboarding, document service interactions, and conduct periodic reviews to drive performance improvement and satisfaction. Customer Feedback & Improvement - Gather customer feedback and insights to suggest improvements in service processes, platform features, and commercial offerings. Required Skills & Experience 4+ years of experience in a client-facing role combining sales and technical support , preferably in industrial IoT , predictive maintenance , or manufacturing automation . Proven track record of B2B solution selling in heavy industries (cement, steel, mining, power, oil & gas). Excellent communication, negotiation, and relationship-building skills. Comfortable engaging with plant-level teams as well as senior leadership. Good understanding of condition monitoring , sensor-based data , or industrial reliability systems . Willingness to travel frequently to customer locations Strong documentation skills and experience using CRM or service management tools. Engineering background (Mechanical, Electrical, or Instrumentation) is a strong advantage. Show more Show less

DALOG is a globally recognized service provider specializing in condition monitoring for predictive and proactive maintenance of industrial plants. Since 1998, our company has been dedicated to developing cutting-edge hardware and software solutions for the acquisition, storage, and analysis of measurement data. We are seeking a talented individual to join our team as a Project Engineer | Sales Support. If you are an organized, detail-oriented professional with experience managing social media platforms and supporting sales efforts from an office environment, we would like to hear from you. Key Responsibilities: - Design and develop professional presentations for sales meetings and client proposals using PowerPoint. - Manage data tracking, reports, and performance metrics in Excel. - Track customer feedback and ensure timely follow-up on sales proposals. - Create and manage content for the company's social media platforms, engage with followers, and track platform performance. - Provide general support by assisting with administrative tasks and helping the sales team manage their workload. - Develop technical documentation and training materials. - Identify customer needs and translate them into technical solutions. - Stay updated on industry trends and competitor offerings. - Attend trade shows and industry events. What We're Looking For: - Proficiency in PowerPoint and Excel. - Strong social media skills and understanding of best practices. - Excellent written and verbal communication skills. - Experience in sales support or administrative roles is preferred. - Knowledge of HubSpot is a plus. - Bachelor's or Master's degree completion, preferably in MBA, BBM, or BE. - Good presentation, communication, and negotiation skills. - Excellent MS Office skills. - 0-2 years of experience. Join us at DALOG and be a part of a dynamic team dedicated to excellence in condition monitoring and maintenance solutions for industrial plants. Apply now and bring your skills to our innovative projects!,