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- 4 years

1 - 3 Lacs

Hyderabad, Mahabubnagar

Work from Office

Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Field Closing Date 24 May 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone South 2 State Telangana Region APT Area Hyderabad Cluster Hyderabad PT Location Mahabubnagar VF-MHBNR Branch Code 5001 Branch Name Paradise Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%

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2 - 5 years

3 - 8 Lacs

Zirakpur

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Oversee daily operations, logistics, and inventory. Ensure smooth workflows and team efficiency. Ideal for individuals with leadership skills and a background in operations or supply chain management.

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1 - 3 years

1 - 2 Lacs

Yercaud

Work from Office

Designation: Executive Assistant & Admin Location: Yercaud Work Days: Wednesday to Monday (Tuesdays off) Work Hours: 7:30 AM to 5:30 PM Job Summary: We are looking for a dependable and organized Executive Assistant Admin to support our coffee plantations daily operations. The ideal candidate will handle basic administrative tasks, answer phone calls, communicate effectively on behalf of the MD, and ensure that assigned tasks are followed through and completed. Strong written and verbal communication skills, along with professionalism in email and phone interactions, are essential. Key Responsibilities: Perform basic filing, data entry, and maintain documentation. Attend and manage incoming phone calls politely and efficiently. Take notes and instructions from the MD and ensure timely follow-up and task completion. Communicate and coordinate with internal teams and external parties as needed. Draft and respond to emails with clarity and appropriate etiquette. Maintain physical and digital files in an organized manner. Support general office administration and logistics. Help manage MDs schedule, appointments, and reminders. Assist with travel arrangements and plantation-related coordination tasks. Candidate Requirements: Graduate in any discipline. 1–3 years of experience in administrative or executive assistant roles preferred. Good command of English and one regional language. Strong written and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook). Professional email etiquette and phone manners. Highly organized, responsible, and able to work with minimal supervision. Comfortable working in a plantation or rural setting. Compensation: Monthly Salary: 15,000 – 20,000 (depending on experience and skill level) Additional benefits (if applicable): Accommodation

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4 - 6 years

6 - 8 Lacs

Bengaluru

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Supervise housekeeping staff and ensure cleanliness and hygiene standards are maintained across the property. Develop and implement housekeeping schedules and procedures for daily operations. Inspect rooms, public areas, and back-of-house facilities to ensure compliance with cleanliness standards. Train and mentor housekeeping staff, ensuring adherence to safety and sanitation protocols. Manage inventory and requisition of cleaning supplies and equipment. Address and resolve guest complaints related to housekeeping services. Collaborate with the maintenance team to ensure timely repairs and upkeep of facilities.

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2 - 6 years

2 - 3 Lacs

Chennai

Work from Office

Hiring for F&B Store Keeper Role & responsibilities Daily operations of a store, making sure it runs smoothly and effectively. Inventory management. Report on buying trends, customer needs, profits etc. Streamline process for receipt, storage and distribution of inventory and monitor movement of inventory . Own the process from clearance , receiving , inventory tracking, picking packing ,shipping to stores and reporting . Implement SOP and have proper check lists to ensure seamless distribution and conduct continuous warehouse audits. Build productive trust relationships with customers. Comply with inventory control procedures. Preferred candidate profile Location - Chennai Gross : 30,000 Store management with F&B: 2+ years (Preferred) Interested candidate can share email their resume on chandramouli.r@sodexo.com

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5 - 8 years

6 - 9 Lacs

Pune

Remote

We are seeking a highly skilled and experienced Program Manager - Facilities, Construction & Utilities to oversee the daily operations, new construction projects, and utilities management within our organization. The ideal candidate will be responsible for ensuring the efficient management of facilities, addressing daily maintenance issues, coordinating new construction initiatives, and managing utilities to support the growth and development of our infrastructure. Role & responsibilities: What you'll do here: Daily Operations Management Oversee the maintenance and repair of all facilities, ensuring a safe and functional environment for employees and visitors. Coordinate with maintenance staff, field leaders and external contractors to address daily issues promptly and effectively. Develop and implement preventive maintenance programs to minimize downtime and extend the lifespan of facilities and equipment. Monitor and manage facility budgets, ensuring cost-effective solutions for maintenance and repairs. New Construction Coordination Plan, coordinate, and oversee new construction projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest quality standards. Collaborate with architects, engineers, contractors, suppliers and other stakeholders to develop project plans, specifications, and timelines. Conduct regular site inspections to monitor progress, ensure compliance with safety regulations, and address any issues that arise. Manage project budgets, track expenses, and provide regular updates to senior management on project status and financial performance. Utilities Management Oversee the management of utilities, including electricity, water, gas, and waste management, ensuring efficient and sustainable use of resources. Coordinate new service connections, service transfers, and assist in the attainment of certificates of occupancy, business license and insurance requirements as necessary. Develop and implement strategies for energy conservation and sustainability initiatives. Coordinate with utility providers to ensure reliable and uninterrupted service. Team Leadership Support and mentor a team of field operations staff, fostering a culture of collaboration, accountability, and continuous improvement. Provide training and development opportunities to enhance skills, knowledge, and empowerment to effectively address issues as they arise. Provide constructive feedback to Real Estate and field leadership. Compliance and Safety Ensure all facilities, construction, and utilities activities comply with local, state, and federal regulations, including building codes and safety standards. Develop and implement safety protocols to protect employees, contractors, and visitors during construction and maintenance activities. Maintain accurate records of inspections, permits, and compliance documentation. Preferred candidate profile: Bachelors degree in Facilities Management, Construction Management, Engineering, or a related field or relevant retail facilities management experience greater than 5-years. Minimum of 5-years of experience in facilities management, construction, and utilities management or similar, with a proven track record of successfully managing daily operations, new construction projects, and utilities. Strong knowledge of building systems, maintenance practices, construction processes, and utilities management. Excellent project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines. Strong leadership and communication skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in facilities management software and project management tools. Knowledge of safety regulations and best practices in facilities, construction, and utilities management. Candidate should be willing to work in US business hours i.e. EST time zone only. What you will get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization

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- 3 years

2 - 2 Lacs

Ahmedabad, Vadodara

Work from Office

Hiring Property Manager(Jr. Resident Captain/Resident Captain)!!! Interested candidates can mail their resume / CV at - himanshi.pathak@stanzaliving.com Work Location: Ahmedabad/ Vadodara/ Indore Freshers and Experienced can apply/Only from Hospitality Background Role & responsibilities Please refer the below details about the position. Please Note - Should be open to relocate Should be willing to stay within the property Should be from hospitality/Housekeeping Background On Roll Job Accommodation & Meals provided by the company Job Description :- Own end to end operations of the Residence/s and overall management. Manage a team of Housekeeping & Security members and coordinate services with various vendors for daily operations. Ensuring a high quality delivery and coordination of services with respect to Food, Housekeeping services, Security services, Internet, Laundry and Social events. Understanding the requirements of the customer and articulately dealing with situations and queries. Being the Single Point of Contact for all the students, parents and the management for the site/s. Manage records, checklists and do the various data entries required for smooth functioning of the unit. Be a representative of Stanza and be able to do sales and close on leads provided on site. Support in day to day operations at Stanza properties - Ensuring a high-quality delivery and coordination of services with respect to Food, Housekeeping services, Security services, Internet, Laundry and Social events. Providing on ground / field support during exigencies Ensuring that there are no shortages in food & arranging for it when they occur Coordinate with concerned teams for repair & maintenance work at the properties

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3 - 8 years

5 - 7 Lacs

Kolkata

Work from Office

SUMMARY Position: Restaurant Manager Location: Fiji Experience Required: Minimum 3 years Job Description: We are seeking a dynamic and experienced Restaurant Manager to take charge of daily operations and uphold exceptional customer service standards. This role, based in Fiji, involves overseeing staff, optimizing service efficiency, and ensuring consistent high-quality food, hygiene, and customer satisfaction. Key Responsibilities: Oversee and train restaurant staff to deliver outstanding service Manage scheduling, inventory, and vendor relationships Ensure food safety, cleanliness, and compliance with local regulations Address customer feedback and resolve issues promptly Implement strategies to drive sales and profitability through promotions and upselling Maintain accurate records of sales, expenses, and staff performance Requirements Minimum 3 years of experience in restaurant or hospitality management Strong leadership and team management abilities Excellent customer service and communication skills Proficiency in POS systems, budgeting, and knowledge of local food regulations Familiarity with the Fiji hospitality market is advantageous

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3 - 7 years

5 - 9 Lacs

Mumbai

Work from Office

About The Role Senior Process Manager - Paid Media Consultant Mumbai/Pune | Full-time (FT) | Technology Services Shift TimingsEMEA |Management LevelSPM | Travel RequirementsNA The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manger Roles and responsibilities: Able to quickly learn & adapt to new changes and process Excellent communication & stakeholder Management Good at training & documentation Collaborate with MarTech and Ops teams to implement functionalities and ensure operational readiness Exhibit strong communication skills to effectively manage stakeholder requirements and clearly articulate needs Act as a bridge between business and technical teams when necessary, ensuring seamless translation of business requirements into technical specifications and vice versa Proactively engage in project management activities including progress reporting, risk assessment, and mitigation strategies Ensure that all projects are delivered on-time, within scope and within budget Define project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Develop a detailed project plan to track progress Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Create and maintain comprehensive project documentation Remain updated with developments in paid media platforms, applying insights effectively in daily operations Work with senior stakeholders and build alliances and partnerships with existing and new clients Prepare & present client facing weekly/ monthly/ quarterly business summary report Should be flexible in working hours Technical and Functional Skills: 8 to 10 years of Experience in Paid media campaigns e2e Management Hands on experience in any media platforms like Google, FB, Twitter, Bing, TTD, Linkedin etc. Proficient in at least either Display OR SEM / Social Channels; preferred to have both Understanding of Ad-Tech across any channels / platforms Able to understand all data & privacy laws and impact on media platforms Able to define and optimize deliverables and technical implementation with Ops teams Understand tagging, tracking and measurement for media campaigns Experience in any tag management system and mobile measurement platforms is a plus. About eClerx eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. About eClerx Technology eClerxs Technology Group collaboratively delivers Analytics, RPA, AI, and Machine Learning digital technologies that enable our consultants to help businesses thrive in a connected world. Our consultants and specialists partner with our global clients and colleagues to build and implement digital solutions through a broad spectrum of activities. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law

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2 - 5 years

4 - 8 Lacs

Coimbatore

Work from Office

About The Role RESPONSIBILITIES: Manage daily operations of the team and ensure smooth functioning of the overall business Responsible for associate Engagement, business unit engagement and talent management Monitor the overall functioning of the process by identifying areas of opportunities and recommend process improvements. Review team performance and provide monthly reports drive the career road map for the team members based on the skill sets and the aspirations Monitor the various standards including the internal quality, utilization, productivity targets and any other service level agreements. Identify the training opportunities for the team and work with the trainer and team leads to bridge the gaps. Anticipate and proactively plan for Business contingencies Manage customer escalations. Coach and Mentor Team lead and Trainers Perform any other tasks as assigned and act as backup to the supervisor. Basic Hygiene on the operations floor and build culture for the same Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources. Assist the New Hires & Tenured Staff to meet the Productivity and Quality goals. Manage team and ensure quality and productivity targets are met and exceeded Motivate and engages team members and maintains attrition within thresholds Provide coaching and feedback to team members to enable them to improve their performance and focus on their career path and advancement within the organization Assist new hires such that they are productive on the floor in the shortest possible time frame Build systems to ensure no escalations and is prompt in responding to escalations Provide inputs to Leadership on process gaps that exist. Ensure compliance with internal policies and procedures, external regulations and information security standards. Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization Works independently with minimal direction and is very high on execution and adherence to timelines Takes initiative to understand the process and keeps himself updated on the important changes in the business and the industry Builds strong relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results for the MIS and reporting needs with accuracy and timelinesss eager to take on more responsibilities and should be able to execute the ad hoc tasks QUALIFICATIONS: Any Bachelors degree MBA or an equivalent degree is an advantage Should have lead a team equivalent to 30 to 40 members 5 to 6 years of relevant experience is required. Should be Proficient in MS Office and if the candidate is having knowledge on variety of programs that is an added advantage. OTHER REQUIRED SKILLS: Excellent communication (both verbal and written) and interpersonal Skills Strong reporting and analytical skills with proficiency in MS-Office applications Excellent planning and organizing skills Strong leadership and business acumen Ability to mentor and coach associates Ability to develop associates and create a succession pipeline Flexible to work in shifts (Night), as per business requirement Demonstrates behavior that promotes the values of the organization

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4 - 9 years

8 - 12 Lacs

Bengaluru

Work from Office

About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. ? Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines ? Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses ? Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. ? Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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8 - 13 years

11 - 15 Lacs

Pune

Work from Office

Roles & Responsibilities : Achieving business goals and revenue targets. Overseeing daily operations, managing budgets, and setting performance objectives. Recruiting, training, and supporting operations as well as conducting regular performance appraisals. Managing internal and external stakeholder relations and SLAs. Planning, evaluating, and optimizing operations to be efficient and cost-effective. Ensuring products and services comply with the SLAs, regulatory standards and quality standards. Ensuring company standards and procedures are followed. Preparing and presenting daily, monthly, quarterly, and annual statements, analyses, and reports of operations and finances. Dealing with escalated customer issues, incident reports, and legal actions. Prerequisites : Bachelor's degree in business administration, management, or a similar field preferred. 4+ years of management and leadership experience in relevant industry. Excellent communication skills, both verbal and written. Proficiency in Microsoft Office, with CRM systems, and project management tools. Excellent leadership and decision-making skills. Ability to multitask and work efficiently under pressure. Strong analytical and problem-solving skills.

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1 - 5 years

4 - 7 Lacs

Tamil Nadu

Work from Office

Key Responsibilities: - Assist in Telecalling and Telesales - Participate in training sessions to learn about our products/services and company processes. - Collaborate with team members on various projects and initiatives. - Provide support in daily operations and administrative tasks as needed. - Contribute ideas and insights to improve team performance and processes. - Maintain accurate records and documentation.

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