Hyderabad, Chennai
INR 6.0 - 7.0 Lacs P.A.
Work from Office
Full Time
Roles and Responsibilities: 1. Sales & Customer Service Management. 2. Team Supervision & Staff Training 3. Inventory & Stock Management. 4. Showroom Operations & Visual Merchandising 5. Reporting & Coordination with Management preferred candidate profile: 1. Experience in Retail Jewelry Sales 2. Strong Communication & Interpersonal Skills 3. Leadership & Team Management Abilities 4. Knowledge of Jewelry Products & Market Trends 5. Tech-Savvy with Basic MIS & Billing System Knowledge
Chennai
INR 4.5 - 6.0 Lacs P.A.
Work from Office
Full Time
Key Responsibilities: Team Management: Lead, guide, and supervise the B2C e-commerce team. Monitor performance and provide regular feedback and coaching. Ensure team meets KPIs and service level agreements. Order & Fulfillment Oversight: Ensure timely and accurate processing of online orders. Coordinate with warehouse/logistics for smooth dispatch and delivery. Handle escalations and exceptions (returns, delays, wrong orders). Customer Support Coordination: Ensure high levels of customer satisfaction through proper issue resolution. Monitor customer feedback and implement service improvements. Product Listings & Updates: Coordinate with product and content teams for accurate product uploads. Ensure pricing, stock status, and descriptions are always up to date. Sales & Performance Tracking: Monitor daily/weekly/monthly B2C sales reports. Track individual and team performance against targets. Suggest and implement strategies to increase online sales. Campaign Coordination: Support execution of online promotions, offers, and marketing campaigns. Ensure the team is aligned with seasonal campaigns and updates. Process Improvement: Identify bottlenecks in the order-to-delivery cycle. Propose automation or improvements for better efficiency. Reporting: Generate and share timely reports with management. Provide insights on customer behavior, order trends, and team performance. Requirements: Bachelors degree in Business, E-Commerce, Marketing, or related field. 3–5 years of experience in e-commerce operations (B2C preferred). Strong leadership and communication skills. Hands-on experience with e-commerce platforms (Shopify, Magento, etc.). Problem-solving and team-handling capabilities. Knowledge of online consumer behavior and market trends.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
