complete reception duties, enter sales and purchases , inventory management, calls to customers
1. Recruitment & HiringWrite job descriptions for roles like dog walkers, groomers, trainers, kennel staff, customer service, etc. Post job ads and manage applications. Interview candidates and evaluate qualifications (especially for animal handling experience). Conduct background checks and verify certifications (e.g., pet CPR, dog training). 2. Onboarding & TrainingNew hire orientation (company policies, safety procedures, animal handling protocols). Training on company tools, scheduling systems, or POS software. Ensure knowledge of animal welfare standards and local regulations. 3. Employee RelationsAddress employee concerns or complaints (e.g., safety concerns, animal behavior issues). Mediate disputes among team members. Promote a positive and respectful workplace culture. 4. Compliance & SafetyEnsure compliance with labor laws and OSHA standards (especially important for physical work with animals). Maintain up-to-date documentation for certifications (animal care, grooming licenses, etc.). Provide safety training (e.g., handling aggressive dogs, bite prevention, proper leash/harness techniques). 5. Payroll & BenefitsManage payroll, time tracking, and scheduling. Administer benefits like health insurance, paid time off, etc. Handle worker’s compensation claims, especially for injury risks related to animals. 6. Performance ManagementSet and review performance goals. Manage evaluations and feedback processes. Handle promotions, disciplinary actions, or terminations as needed. 7. Company Culture & EngagementOrganize staff appreciation events, team-building (dog-friendly, of course). Support wellness initiatives for staff (especially important in high-energy, physically demanding roles). Create policies around work-life balance. 🐶 Dog-Specific HR ConsiderationsAnimal Interaction Policies: Ensure all employees are trained on dog behavior, signs of stress, and emergency protocols. Dog Incident Reporting: Maintain HR involvement in case of dog bites or injuries (to staff or clients). Pet-Friendly Workplace Rules: If employees bring their dogs to work, HR may need to enforce policies on vaccinations, temperament, or leash usage. Training Standards: Help verify that staff working with animals are properly trained and certified (e.g., force-free training methods, grooming safety). Client Sensitivity: Train employees to deal with pet owners respectfully and empathetically, especially in difficult situations like medical emergencies or pet loss.