We are looking for a detail-oriented Back Office Executive with prior experience in the pharmaceutical industry. The ideal candidate will be responsible for handling billing, dispatch, customer coordination, and record-keeping through SAP. Key Responsibilities Manage billing, invoicing, and documentation accurately and on time. Oversee dispatch operations to ensure timely and correct product delivery. Maintain professional communication and coordination with customers . Perform back-office functions using SAP software for data management and record keeping. Support the sales and operations team with back-office tasks. Ensure compliance with company policies and industry standards. Requirements Mandatory experience in the pharmaceutical industry (Back Office / Billing / Dispatch). Working knowledge of SAP software . Good organizational and multitasking skills. Average proficiency in English communication (verbal & written). Graduate in any stream.
Key Responsibilities: Handle customer calls and messages in a professional manner. Resolve customer queries, concerns, or complaints effectively and efficiently. Follow up with customers post-service or product delivery to collect feedback and reviews. Perform basic computer tasks Collaborate with other departments for issue resolution and customer satisfaction. Maintain a positive and helpful attitude with every customer interaction. Requirements: Good communication skills in [English/Hindi]. Basic knowledge of using a computer Ability to multitask Friendly, patient, and customer-focused attitude. Prior experience in customer service or tele calling is a plus but not mandatory.