We are looking for a detail-oriented Back Office Executive with prior experience in the pharmaceutical industry. The ideal candidate will be responsible for handling billing, dispatch, customer coordination, and record-keeping through SAP. Key Responsibilities Manage billing, invoicing, and documentation accurately and on time. Oversee dispatch operations to ensure timely and correct product delivery. Maintain professional communication and coordination with customers . Perform back-office functions using SAP software for data management and record keeping. Support the sales and operations team with back-office tasks. Ensure compliance with company policies and industry standards. Requirements Mandatory experience in the pharmaceutical industry (Back Office / Billing / Dispatch). Working knowledge of SAP software . Good organizational and multitasking skills. Average proficiency in English communication (verbal & written). Graduate in any stream.
Key Responsibilities: Handle customer calls and messages in a professional manner. Resolve customer queries, concerns, or complaints effectively and efficiently. Follow up with customers post-service or product delivery to collect feedback and reviews. Perform basic computer tasks Collaborate with other departments for issue resolution and customer satisfaction. Maintain a positive and helpful attitude with every customer interaction. Requirements: Good communication skills in [English/Hindi]. Basic knowledge of using a computer Ability to multitask Friendly, patient, and customer-focused attitude. Prior experience in customer service or tele calling is a plus but not mandatory.
Key Responsibilities Handle Inquiries: Manage high volumes of incoming calls, emails, and chat messages in a timely and professional manner. Problem Solving: Listen to customer complaints, identify the root cause of the issue, and provide accurate solutions or alternatives. Order Management: Assist customers with placement of orders, refunds, exchanges, and payment processing. Product Knowledge: Maintain a deep understanding of company products/services to answer questions and provide recommendations. Record Keeping: specific details of inquiries, comments, and complaints in the CRM (Customer Relationship Management) system. Feedback Loop: Gather customer feedback and share it with the management team to help improve products and services. Requirements & QualificationsExperience: Proven customer support experience or experience as a Client Service Representative. Communication: Strong phone contact handling skills and active listening. Excellent written verbal communication skills. Tech Savvy: Familiarity with CRM systems and practices (e.g., Salesforce, Zendesk, Zoho) is a plus. Soft Skills: Ability to stay calm under pressure, empathy, and excellent time management. Education: High school degree or equivalent; college degree preferred. What We OfferCompetitive salary and performance-based bonuses. Comprehensive training and professional development opportunities. A supportive and collaborative team environment.
Company Description With over 17 years of industry experience , D K ENTERPRISES is a trusted name in the print and packaging sector , delivering high-quality, customized solutions to businesses across India. Based in Okhla, New Delhi , we combine advanced printing technology with skilled craftsmanship to produce premium and reliable print products. Role Description This is a full-time on-site role for a Sales and Marketing Specialist, located in New Delhi. The role involves play a key role in expanding our market presence and driving business growth within the print and packaging industry. This role involves creating and executing marketing strategies, building strong client relationships, and actively identifying new business opportunities. Qualifications Strong Communication and Customer Service skills to build relationships and address client needs effectively. Proven expertise in Sales and Sales Management, with the ability to achieve measurable results and manage client accounts successfully. Ability to analyze market trends and adapt strategies to meet business goals. Bachelor's degree in marketing, Business Administration, or a related field is preferred.