10.0 - 15.0 years

12 - 20 Lacs

navi mumbai, mumbai (all areas)

Work from Office

Role & responsibilities: The Lead Incident Response Team is responsible for overseeing the end-to-end management of technology incidents across the enterprise. This role ensures rapid detection, containment, resolution, and root cause analysis of incidents affecting critical IT services. The position requires strong leadership, technical acumen, and the ability to coordinate across multiple teams under pressure. Act as the primary liaison during major incidents, ensuring timely updates to senior leadership. Ensure adherence to incident management policies, ITIL standards, and regulatory requirements. Define and evolve the incident response strategy in alignment with business continuity and disaster recovery plans. Lead post-incident reviews and drive systemic improvements across the organization. Lead the triage, containment, and resolution of high-impact technology incidents. Activate war rooms and coordinate rapid response efforts across teams. Oversee real-time monitoring tools and ensure effective alerting mechanisms. Recommend and implement automation for incident detection and resolution. Conduct detailed post-incident investigations and root cause analysis. Document incident timelines, impact assessments, and corrective actions. Preferred candidate profile : Experience in managing incidents in hybrid cloud environments. Familiarity with cybersecurity incident response frameworks. Ability to work under pressure and lead cross-functional teams during crises. Certifications such as ITIL, PMP, or SRE are a plus.

Posted 4 days ago

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