Technical Support Engineer ABS IT Services

3.0 - 7.0 years

0 Lacs

panaji, goa

On-site

ABS IT Services is a Managed Service Provider focusing on a wide range of IT solutions, including Hardware, Software Development, Virtualisation, Hosted Servers, Telecommunications, Cyber/Data Security, and more. As the company expands, we are seeking a dedicated Technical Support Engineer to assist in the growth of our organization. Your primary responsibilities will include providing comprehensive IT support, covering hardware, software, connectivity, and email management. You will support various systems such as VM, web applications, MS Office, and Windows OS while ensuring a professional customer service experience. Managing incidents through the service desk ticketing system, maintaining ownership of issues, and proactively communicating with customers and suppliers are crucial aspects of this role. Additionally, you will be responsible for daily task management, account maintenance, creating support documentation, providing training to end-users, and meeting Service Desk KPIs. Collaborating with team members, adhering to company strategies, and identifying training needs will also be part of your duties. To excel in this role, you should possess excellent communication skills, strong technical knowledge, and the ability to work under pressure. Proficiency in various computer skills, including Microsoft applications, database management, and incident management systems, is essential. A degree in Computer Science or Information Technology, along with certifications like MCSA, ITIL v3 Foundation, MCP, and CCNA, would be advantageous. The ideal candidate will have 3-5 years of experience in a Service Desk environment, a good understanding of networking principles, and hands-on experience with various IT hardware and software. Candidates must be willing to travel across Goa as needed. If you are a motivated individual with a passion for IT support and a desire to contribute to a dynamic organization, we invite you to apply for the position of Technical Support Engineer at ABS IT Services in Panaji, Goa, India.,

Posted 1 day ago

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