Cyberark Administrator

Work experience: 5+ years of experience Job Responsibility: Support for CyberArk PAM for customers across various industries. Manage the platform for CyberArk PAM. Prepare reports and update knowledge base articles. Work on password vaulting and account on-boarding. Work on incidents and service requests related to CyberArk PAM. Assist end-users with password management issues, resetting passwords, managing accounts and access policies. Understand and work on CyberArk vault configurations, session management, and auditing features. Skills and Qualifications: 2-4 years of experience in supporting or implementing Privilege Access management solutions. Knowledge of privileged access management. Basic understanding of integration with Active Directory and other authentication systems. Troubleshooting and debugging skills. Strong communication skills and ability to work with global teams. Experience with documentation and reporting. PAM L2 JD Work experience: 5+ years of experience Job Responsibility: Interacting with L3 and L1 teams for any tickets and incidents related to PAM solutions. Interacts with L3 teams and application owner for RCA and understanding issues for tickets raised Efficiently manage the CyberArk PAM environment at the organization Work on password vaulting and account on-boarding Platform management for CyberArk Password Safe for large customers. Update password policies, vault configurations, and session management features as per customer requirements. Troubleshoot and debug complex issues related to CyberArk Password Safe. Monitor the health of CyberArk Password Safe agents and integrations. Skills and Qualifications: 5+ years of experience in implementation or support, particularly in privileged access management. Good experience in managing CyberArk remote privilege access Manage and support end-to-end project related to CyberArk PAM. Carrying out server onboarding requests for CyberArk PAM environment. Monitor on premise agents and manage tickets related to CyberArk PAM Configure required workflows & policies within CyberArk PAM. Prepare Documentation for Operations Update SOPs and handbooks at a regular basis. PAM L3 JD Work experience: 8+ years of experience Job Responsibility: Interacts with company stakeholders and application owner for RCA and understanding current pain areas. Efficiently manage the CyberArk PAM environment at the organization. Manage and support end-to-end managed operations engagement. Coordinate with customer for any requirements and dependencies. Review all daily deliverables, reports before they are submitted to customer. Provide guidance to the project team; Provide regular progress reports and participate in management reviews. Organize project progress meetings as per the required frequency. Skills and Qualifications Strong PAM Technology (CyberArk PAM) Landscape Understanding Leadership experience for Governance, Dashboard based reporting and experience of Solutions Good understanding of PAM tools and architecture Delivery excellence Automation, Continuous improvement, Value add initiatives and internal compliances, Contractual obligations, SLA parameters, etc. Operational Excellence - Build teams and manage People parameters like Utilization, Attrition, Hygiene and internal compliances Customer Management Establish relationship at multiple levels in customer organization UAM L1 JD Work Experience: 2+ years of experience Skills required: Monitor ITSM queue for UAM tickets and route to appropriate teams as required. Perform Active Directory account creation and extension. Manually provisioning and deprovisioning user access to AD groups.