Job Overview: As a System Engineer, you will be responsible for delivering high-quality technical support for end-users and IT systems across a hybrid environment. This role requires someone with a strong foundation in systems administration (Windows, Office 365, basic Azure), excellent troubleshooting capabilities, and a commitment to providing outstanding customer service. You’ll act as a key point of contact for service-related queries and incidents, ensuring timely resolutions and minimal disruption to business operations. Your ability to communicate effectively, follow best practices, and work collaboratively in an international environment will be essential. Key Responsibilities: 1) Provide first and second-level support for IT infrastructure including user systems, Office 365, and basic cloud services (Azure). 2) Troubleshoot hardware, software, and network-related issues across desktop/laptop environments. 3) Support user account administration in Active Directory, Exchange Online, and Microsoft 365 tools (Teams, SharePoint, OneDrive). 4) Assist with device imaging, deployment, patch management, and regular maintenance tasks. 5) Monitor and respond to incidents/tickets via the ITSM system in alignment with SLAs. 6) Escalate complex issues to senior engineers or specialized teams when necessary. 7) Collaborate with internal IT teams to support new user onboarding, system changes, and routine maintenance. 8) Document procedures, technical issues, and resolutions for future reference and process improvement. 9) Maintain endpoint security and follow compliance standards for system and data protection. Key Skills & Qualifications: 2–4 years of experience in a service desk/system engineer or IT support role. Strong working knowledge of Microsoft Office 365 administration (Exchange, Teams, SharePoint). Basic understanding of Microsoft Azure services (VMs, Identity, Networking). Familiarity with Windows Server, Active Directory, and endpoint management. Understanding of ITIL practices and ticketing systems (e.g., ServiceNow, JIRA). Strong troubleshooting skills and a proactive approach to problem resolution. Experience with PowerShell or scripting is a plus. Excellent English communication skills—both written and verbal—are essential. Team player with a client-first mindset and the ability to work across global teams. Relevant certifications (M365 Fundamentals, Azure Fundamentals, ITIL) are an added advantage.
🚨 We’re Hiring: Senior Graphic/ UI/UX Designer 🚨 🏠 Work Mode: All Wednesdays are WFH | Mon–Fri (office) | Sat–Sun Off At Cyber24, we’re looking for a Senior Graphic Designer who can seamlessly blend graphic design creativity with UI/UX thinking. From brand storytelling to intuitive digital experiences, if you’re versatile in design, this role is for you! 🔑 Key Responsibilities: Design engaging static, motion, and digital content for web, apps, and social media. Create wireframes, prototypes, and UI layouts in Figma. Translate briefs and brand strategies into impactful visual concepts. Develop fresh, trend-aligned design ideas across graphic and UI/UX projects. Collaborate with marketing, product, and leadership teams. Ensure consistency in branding and user experience across platforms. Optimize visuals for multiple devices and formats. Stay updated with the latest in design, animation, and UI/UX trends. 🎨 What We’re Looking For: 3–6 years of experience in Graphic Design and UI/UX (agency/tech background preferred). Strong portfolio showcasing creative design work and UI/UX projects. Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects). Expertise in Figma for UI/UX wireframes and prototypes. Solid understanding of typography, color, layout, branding, and usability principles. Excellent multitasking, communication, and collaboration skills. A creative, detail-driven mindset with a passion for design innovation. 🎓 Educational Qualification: Bachelor’s degree in Graphic Design, Fine Arts, Visual Communication, or a related field (preferred). ✨ Why Join Us? Hybrid work culture with mid-week WFH Fixed weekends off Opportunity to work on impactful projects blending branding + UI/UX 👉 Ready to design stories and experiences? Apply now, share your resume at- Pallavi.verma@cyber24.com.au and be part of our journey at Cyber24!