Job Overview: As a System Engineer, you will be responsible for delivering high-quality technical support for end-users and IT systems across a hybrid environment. This role requires someone with a strong foundation in systems administration (Windows, Office 365, basic Azure), excellent troubleshooting capabilities, and a commitment to providing outstanding customer service. You’ll act as a key point of contact for service-related queries and incidents, ensuring timely resolutions and minimal disruption to business operations. Your ability to communicate effectively, follow best practices, and work collaboratively in an international environment will be essential. Key Responsibilities: 1) Provide first and second-level support for IT infrastructure including user systems, Office 365, and basic cloud services (Azure). 2) Troubleshoot hardware, software, and network-related issues across desktop/laptop environments. 3) Support user account administration in Active Directory, Exchange Online, and Microsoft 365 tools (Teams, SharePoint, OneDrive). 4) Assist with device imaging, deployment, patch management, and regular maintenance tasks. 5) Monitor and respond to incidents/tickets via the ITSM system in alignment with SLAs. 6) Escalate complex issues to senior engineers or specialized teams when necessary. 7) Collaborate with internal IT teams to support new user onboarding, system changes, and routine maintenance. 8) Document procedures, technical issues, and resolutions for future reference and process improvement. 9) Maintain endpoint security and follow compliance standards for system and data protection. Key Skills & Qualifications: 2–4 years of experience in a service desk/system engineer or IT support role. Strong working knowledge of Microsoft Office 365 administration (Exchange, Teams, SharePoint). Basic understanding of Microsoft Azure services (VMs, Identity, Networking). Familiarity with Windows Server, Active Directory, and endpoint management. Understanding of ITIL practices and ticketing systems (e.g., ServiceNow, JIRA). Strong troubleshooting skills and a proactive approach to problem resolution. Experience with PowerShell or scripting is a plus. Excellent English communication skills—both written and verbal—are essential. Team player with a client-first mindset and the ability to work across global teams. Relevant certifications (M365 Fundamentals, Azure Fundamentals, ITIL) are an added advantage.