Job Title: System Administrator/IT Support (Mid-Level) Location: On-site, Prayagraj, Uttar Pradesh, India Job Type: Full-time Experience: (3-5 years) Timings: 2pm11pm About the Company: We are a forward-looking IT services and consulting firm delivering infrastructure, cloud, and technical support solutions to a diverse client base. Our culture encourages ownership, technical growth, and service excellence. This is a great opportunity for professionals looking to build a stable IT career while gaining exposure to multiple technologies and security practices. Position Summary: We are hiring a mid-level system administrator/IT support specialist to join our on-site team in Prayagraj. This is a hands-on technical role within a dynamic IT services environment, responsible for supporting infrastructure, ensuring system security, and assisting end-users. You'll play a vital role in managing servers, networks, cloud tools, onboarding processes, and developing IT security practices. Key responsibilities include Administering and maintaining Windows Server and Linux-based systems Managing Active Directory, Group Policies, and user account provisioning Supporting Office 365 applications (Exchange, Teams, OneDrive) and SharePoint Online Providing technical support for hardware, software, and network issues Monitoring system performance, backups, and ensuring high availability Creating and maintaining IT documentation (network diagrams, inventory, how-to guides) Assisting in IT infrastructure upgrades, patching, and routine maintenance Supporting onboarding and offboarding: setting up workstations, configuring user accounts, email, and access rights, provisioning tools and services (VPN, file shares, printers, etc.), conducting IT orientation for new employees Developing IT security SOPs, including guidelines for secure email usage, best practices for secure web browsing, procedures for reporting security incidents, regular review of internal IT security policies Ensuring compliance with IT security practices across devices and user activities Collaborating with internal teams to improve support efficiency and system reliability Ideal Candidate Profile: 3-5 years of experience in system administration or IT support Strong hands-on expertise in Windows Server, Linux OS, Office 365, Active Directory Working knowledge of SharePoint Online and related Office apps Familiarity with IT security concepts, VPN, antivirus, and patch management Experience creating IT documentation and user-facing SOPs Excellent problem-solving and interpersonal communication skills Preferred Certifications (a plus): Microsoft (MCSA, Microsoft 365 Certified) Red Hat (RHCSA/RHCE) CompTIA (A+, Network+, Security+) ITIL Foundation or any cybersecurity basics certification Work Conditions: On-site role in Prayagraj (U.P.); physical presence required for support and maintenance tasks • Occasional after-hours availability for emergency support or planned downtime • Collaborative team environment in a service-oriented IT company
