Genesys Quality Assurance Engineer Miratech

3.0 - 7.0 years

0 Lacs

roorkee, uttarakhand

On-site

You are invited to join a project with Miratech's trusted global partner as a Quality Assurance Engineer, focusing on testing Conversational AI applications such as chatbots and voicebots. Your primary responsibility will be to design and execute functional and regression test scripts to ensure optimal system performance and reliability. Your key responsibilities will include preparing functional test cases and corresponding test data, conducting call routing and skill-based testing, and maintaining a keen eye for detail to deliver high-quality results with a strong work ethic. You will collaborate effectively within a team, communicate clearly in both independent and team settings, and proactively identify, assess, and manage project risks. Additionally, you will support and manage multiple projects and deadlines simultaneously and be available for occasional evening or weekend support during system deployments as necessary. To qualify for this role, you should have a minimum of 5 years of experience in the IT sphere, with at least 3 years of experience in testing Genesys IVR applications and Conversational AI solutions, including Voice BOTs. You should also have hands-on experience with IVR testing tools such as CYARA Velocity, CYARA Virtual Agent, and CYARA Cruncher, and proficiency in Text-to-Speech (TTS) augmentation, SSML tags, and audio augmentation techniques. Experience in functional test case creation, test data preparation, working with Splunk for query execution and log validation, call routing, and skill-based routing testing is essential. Your strong attention to detail, proactive work ethic, results-driven approach, and excellent communication and interpersonal skills will be key to your success in this role. It would be advantageous if you have experience with Python. In return, Miratech offers a Culture of Relentless Performance, a Work From Anywhere Culture, opportunities for professional growth through certification programs, mentorship, and talent investment programs, a chance to collaborate on impactful projects for top global clients, a welcoming multicultural environment, and a commitment to social sustainability values focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.,

Posted 3 days ago

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