4.0 - 9.0 years

6 - 14 Lacs

gurugram

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Role : Assistant Telecom Manager with hand on exp in NICE inContact Location: Gurugram Mode: Work from Office 24*7 Profile Summary: The demand for skilled Telephony Engineer, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success. If you're considering a career as a NICE inContact Telephony Manager, focusing on developing technical expertise, problem-solving skills, and effective communication will be key to success in this role. Primary Job Responsibility: Collaborate with senior ma...

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WFM RTA Enrich And Enlight Business Consulting

2.0 - 4.0 years

0 - 3 Lacs

mumbai

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Job description We have a vacancy with below details, Role : WFM RTA Experience -2-4 Notice Period : Immediate Joiners Interview Mode : virtual Work Mode :WF0 shift time :5.30 pm to 2.30 am Role & responsibilities 2+ years of RTA Experience with hands-on experience of IEX and CXOne. • Oversee all real-time WFM activities to ensure operational and client goals are met • Implement analysis and reporting via WFM tools available • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. • Reporting of information such as call volumes, SL an...

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Business Analyst Stellar It Solutions Llc

4.0 - 8.0 years

4 - 7 Lacs

Hyderabad

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Seeking a CCaaS Business Analyst to bridge client needs with tech solutions, gather requirements, build call flows, support UAT, and deliver CX using platforms like NICE CXone, Genesys, or Five9. 5+ yrs BA & 4+ yrs CCaaS experience required.

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Senior UC Operations Engineer Chubb

8.0 - 12.0 years

15 - 27 Lacs

Hyderabad, Bengaluru

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Key Responsibilities: Department Overview: The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice, video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing low-cost, highly available, flexible and secure solutions. With service in over 50 countries, we are relentlessly focused on driving and improving the end user experience thru advancement of technology, process improvement and enhanced partnerships with our stakeholders. Job Description Successful candidates will be responsible for ...

Posted 3 months ago

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VoIP Engineer Nish Technologies

5.0 - 10.0 years

8 - 18 Lacs

Bengaluru

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Primary Function of Position: This position has responsibility for the deployment, support and upgrade of production Zoom Phone, Zoom Meeting, NICE infrastructure supporting worldwide locations. Test and evaluate voice and video systems for optimum performance in support of ongoing and future business needs. Manage global telecom ISP for SIP trunk and voice circuits. In addition, this position will review, plan, and evaluate voice systems and work closely with network engineering team on design, configuration, and troubleshooting. Zoom Phone and NICE contact center focus is a must. Roles and Responsibilities This position has responsibility and authority for: • Implementing and supporting en...

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Telecom Engineer IGT Solutions

3.0 - 8.0 years

4 - 9 Lacs

Gurugram

Work from Office

Role : Telecom Engineer with NICE inContact Location: Gurugram Mode: Work from Office 24*7 Education and Essential Experience: Bachelor degree in Engg. 4 + years overall experience. Mist have exp in NICE inContact CXone solutions, including voice, chat, email, and SMS channels. Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API Good to have Contact Center domain exp Certifications in contact center management or NICE CXone platforms are advantageous IGT Solutions provides equal employment opportunities to all individuals based on jobrelated qualifications and ability to perform a job, without regard to age, gender, gender i...

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RingCentral Office, NICE inContact CXOne, Avaya S8300 (On-Prem) WNS Holdings

5.0 - 8.0 years

7 - 10 Lacs

Hyderabad

Work from Office

RingCentral Office, NICE inContact CXOne, Avaya S8300 (On-Prem) Research software updates to increase capacity and optimize performance Identify short-term goals to increase productivity in communications infrastructure See that all equipment functions are optimized for efficiency Perform network analysis to improve security and prevent future failures or downtime Research new technologies to stay abreast of field developments Call flow creation and management, Script creation Deliver IVR related Change Request/Service Request/Incidents and troubleshooting Recording configuration and management Voice mail set up and configuration Setup in the application for queues, routing, SLAs Skill-based...

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