Cxone Jobs – Apply to Latest Cxone Job Vacancies

3.0 - 8.0 years

4 - 9 Lacs

Gurugram

Work from Office

Role : Telecom Engineer with NICE inContact Location: Gurugram Mode: Work from Office 24*7 Education and Essential Experience: Bachelor degree in Engg. 4 + years overall experience. Mist have exp in NICE inContact CXone solutions, including voice, chat, email, and SMS channels. Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API Good to have Contact Center domain exp Certifications in contact center management or NICE CXone platforms are advantageous IGT Solutions provides equal employment opportunities to all individuals based on jobrelated qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.

Posted 1 week ago

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RingCentral Office, NICE inContact CXOne, Avaya S8300 (On-Prem) WNS Holdings

5.0 - 8.0 years

7 - 10 Lacs

Hyderabad

Work from Office

RingCentral Office, NICE inContact CXOne, Avaya S8300 (On-Prem) Research software updates to increase capacity and optimize performance Identify short-term goals to increase productivity in communications infrastructure See that all equipment functions are optimized for efficiency Perform network analysis to improve security and prevent future failures or downtime Research new technologies to stay abreast of field developments Call flow creation and management, Script creation Deliver IVR related Change Request/Service Request/Incidents and troubleshooting Recording configuration and management Voice mail set up and configuration Setup in the application for queues, routing, SLAs Skill-based auto-routing 2nd level of troubleshooting. Troubleshoot and resolve complex technical issues related to the telecom systems (softphone, hardphone, VoIP and PBX), including voice quality, connectivity, and integration problems. Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers. Timely handoff (escalation) of cases that require technical assistance to NOC etc. Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution. Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise. Support of the various Voice Platforms like RingCentral Office, NICE inContact CXOne, Avaya S8300 (On-Prem) CN-SH, Avaya S8500 (On-Prem) CN-GZ, Digital Phone System by ChugHwa Telecom (On-Prem) TW, Babble (Sesui) (Cloud-based) UK etc. Troubleshoot and resolve complex technical issues related to the telecom systems (softphone, hardphone, VoIP and PBX), including voice quality, connectivity, and integration problems.'

Posted 1 week ago

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