Director, CX Quality and Training Vervent

15.0 - 19.0 years

0 Lacs

karnataka

On-site

As the Director of CX Quality and Training at our company, you will be responsible for leading the strategy, design, and implementation of all CX Quality and Training policies, programs, and insights. Your role will involve establishing standards, policies, and procedures to evaluate customer experience effectively, providing insights to drive business operations, and collaborating with business line leaders to drive improvement. Additionally, you will oversee the comprehensive Training program, including training modules, communications, evaluations, and policy manuals. Your contribution as a member of the leadership team will be crucial in enhancing employee engagement, client satisfaction...

Posted 2 months ago

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Manager-CX Quality Flipkart

2.0 - 6.0 years

0 Lacs

punjab

On-site

As a Manager-CX Quality at our company, your primary responsibility will be to capture customer voice and create opportunities at both business and process levels. You will play a key role in enabling consultants by providing effective coaching and feedback to ensure the delivery of world-class customer experiences. **Key Responsibilities:** - Capture customer voice to identify areas of improvement - Create opportunities for business growth based on customer feedback - Provide effective coaching and feedback to consultants - Ensure the delivery of high-quality customer experiences **Qualifications Required:** - Previous experience in customer experience management - Strong communication and ...

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Manager-CX Quality Flipkart

5.0 - 7.0 years

35 - 40 Lacs

Mohali

Work from Office

Skills Required : Six Sigma Green Belt Certified, metrics, Governance, Partner Management Education/Qualification : Graduate

Posted 6 months ago

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