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TVS Credit Services Ltd logo
Chief Manager - Customer Experience Plannning (Chennai) TVS Credit Services Ltd

9.0 - 14.0 years

25 - 40 Lacs

Chennai

Work from Office

Purpose We are looking for a dynamic and experienced CX professional to lead and support customer experience initiatives across the organization. The role will involve CX planning, data-driven presentation development, project execution, and cross-functional collaboration to improve customer journeys and service delivery. Key Responsibilities Support the CX in developing and driving customer experience roadmaps. Contribute to annual and quarterly CX planning, reviews, and strategy alignment with business goals. Prepare high-quality business presentations for CX planning, Monthly Performance Reviews (MPR), and leadership meetings. Sound knowledge on Fintech tools and business opportunities. C...

Posted 4 months ago

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