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Customer Data Insights Analyst Avalara Technologies

2.0 - 5.0 years

2 - 5 Lacs

pune, maharashtra, india

On-site

CX Insights KPI Tracking Develop and maintain CX performance dashboards and reports, ensuring key insights are available for decision-making. Analyze trends and performance drivers, correlating KPI shifts with customer experience initiatives and operational changes. Forecast how future improvements will impact key CX metrics. Communicate findings in a clear, data-driven manner to influence business decisions at all levels. Data Analysis Reporting Partner with Program Managers to develop KPI reporting frameworks for transformational programs. Collaborate with customer-facing teams to define metrics, design dashboards, and provide regular operational reporting. Work closely with multiple data ...

Posted 1 month ago

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