CX Solution Architect - BPO Industry Latinum HR Solutions

12.0 - 15.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Role: CX - Solution Architect Experience: 1215+ years (with at least 7+ years in Contact Center / Customer Experience solutions) Role Summary: This position is designed for a highly experienced professional (1215+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The Solution Architect is responsible for designing transformative CX solutions, leveraging advanced technologies and tailoring strategies for global clients. Key Responsibilities: Analyze client needs and craft tailored CX solutions that focus on efficiency, digital adoption, cost reduction, and enhanced service quality. Collaborate with teams across Sales...

Posted 2 weeks ago

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Vice President of Business Development Flamingo BPO Technology Solutions Ltd.

15.0 - 20.0 years

0 Lacs

mumbai, maharashtra, india

On-site

Business Lines : Collections & Verification Services, Customer Support, CX Management, and Operations Outsourcing Role Overview The Vice President Business Development will drive revenue growth and client partnerships across Flamingo BPO's Collections, Verification, Customer Support, and CX Operations verticals. This leadership role combines strategic business acquisition with operational understanding to ensure sustainable growth, strong client relationships, and seamless delivery. The VP will work closely with the CEO, CHRO, COO, and Operations Heads to shape go-to-market strategies, anchor large deals, and expand Flamingo's footprint across BFSI, Fintech, Telecom, and allied industries. K...

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Google Contact Center AI Mount Talent Consulting

5.0 - 10.0 years

18 - 27 Lacs

Gurugram, Bengaluru, Mumbai (All Areas)

Work from Office

Job Description: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet.cx) Drive design thinking innovative workshops with the clients using design principles and reshape their thinking about customer experience especially in the contact center / customer care domain Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap ...

Posted 3 months ago

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Senior Manager- Customer Service- Healthcare/Telecom/BFSI - Delhi NCR Symbiosis Management Consultants

15.0 - 24.0 years

18 - 25 Lacs

Gurugram

Work from Office

Interested candidates can apply and share the resumes at mridula@symbiosisindia.net Key Responsibilities: BPO Vendor Management Own daily operations with outsourced service providers Ensure SLA/KPI adherence, efficiency, and governance (QBRs, escalations) Drive contracts, compliance, and vendor transitions Customer Advocacy & Resolution Champion voice-of-customer in strategic decisions Improve CSAT, NPS, FCR through feedback loops and data analytics Lead root cause initiatives to resolve service friction AI & Digital Enablement Support AI initiatives like chatbots, predictive analytics, and intelligent QA Collaborate with Tech/Product teams for digital-first CX rollouts Enable automation and...

Posted 3 months ago

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