Senior Product Operations Analyst PhonePe

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Senior Analyst, CX-Strategy at PhonePe, you will play a crucial role in enhancing the end-to-end customer experience by leveraging design thinking, technology, and customer insights. Your responsibilities will include owning customer experience goals, identifying improvement opportunities, and coordinating with stakeholders to enhance the overall customer journey in a scalable manner. Your primary objective will be to use customer feedback to drive corrective and preventive actions, leading to an improved customer experience across products and support journeys. You will be responsible for managing customer experience improvement projects, collaborating with product and business teams t...

Posted 2 months ago

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GN - SONG - Service - Google CCAI - Manager Accenture

10.0 - 14.0 years

12 - 18 Lacs

Mumbai, Hyderabad, Gurugram

Work from Office

Management Level: 07/Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Google CCAI Insights Good to have skills: Solution and Platform Design Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Roles & Responsibilities: As part of these, you will drive the following Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet.cx) Co-Lead the Google Contact Center Offering and leverage the previous experience of building the practice from scratch...

Posted 2 months ago

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