414 Cx Jobs - Page 9

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP ABAP Development for HANA Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Ideal candidates will have a proven track record in managing large-scale, complex, multi-technology implementations, transformations, and migrations across diverse industry verticals. This role is critical for turning around troubled projectsrequiring the ability to assess the current state, define recovery solutions, and execute recovery...

We are looking for a Principal Fusion SCM Techno-Functional Consultant who will be responsible for providing consultancy, working with customers, translating ideas and concepts into implementable, supportable designs, also have experience in providing technical solutions aligned with Oracle standards. You will also have experience in maintaining and supporting customers' eBusiness Suite applications and Fusion SAAS, either on-site or remotely, implementing and running PaaS solutions such as Oracle Integration Cloud/SOA and integration to Oracle SaaS products, Develops, integrates and implements applications components including front-end development, internal database integration and OTBI Re...

We are looking for a Principal Fusion SCM Functional Consultant who will be responsible for providing consultancy, working with customers, translating ideas and concepts into implementable, supportable designs, also have experience in providing technical solutions aligned with Oracle standards. Plays a direct role in the analysis, solution design, build, maintenance, technical support, documentation and administration of Oracle Cloud applications What you will do Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team. Assess and analyze customers business needs to make sure that Oracle solutions meets...

Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle Analytics Server, and Fusion Data Intelligence. Our main goal is to ensure the successful adoption of Oracle Analytics. We engage with customers and partners globally, building trust in Oracle Analytics. We also collaborate with Product Management to enhance product offerings and share our insights through blogs, webinars, and demonstrations. The candidate will collaborate with strategic FDI cu...

Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle Analytics Server, and Fusion Data Intelligence. Our main goal is to ensure the successful adoption of Oracle Analytics. We engage with customers and partners globally, building trust in Oracle Analytics. We also collaborate with Product Management to enhance product offerings and share our insights through blogs, webinars, and demonstrations. The candidate will collaborate with strategic FDI cu...

Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle Analytics Server, and Fusion Data Intelligence. Our main goal is to ensure the successful adoption of Oracle Analytics. We engage with customers and partners globally, building trust in Oracle Analytics. We also collaborate with Product Management to enhance product offerings and share our insights through blogs, webinars, and demonstrations. The candidate will collaborate with strategic FDI cu...

Responsibilities Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions across various customer groups. Assist in shaping intricate product and program strategies based on customer interactions, and effectively implement solutions and projects for customers that are scalable to complex, multiple enterprise environments. Collaborate with customers and/or internal stakeholders to communicate the strategy, synchronize the timeline for solution implementation, provide updates, and adjust plans according to evolving objectives, effectively and promptly. Prepare for complex product or solution-related inquiries or challenges that customers may prese...

Oracle University's SaaS Product Management team is responsible for the successful design, development, testing and rollout of all education Oracle Customer Experience (CX) Products for SaaS technologies. The team is also responsible for creating Digital content and Subscription based offerings for customers. We are seeking a passionate and experienced Curriculum Product Manager to lead the development, management, and delivery of learning content for Oracle Customer Experience (CX) Products. As a SaaS Curriculum Product Manager, you will be responsible for shaping the curriculum strategy, collaborating with cross-functional teams, and ensuring content aligns with product roadmap, customer n...

Looking for a DevOps Senior Engineer in the Data Engineering team who can help us support next-generation Analytics applications over Oracle cloud. This posting is for DevOps Senior Engineer in the Oracle Analytics Warehouse product development organization. Fully handled Cloud service that provides customers a turn-key enterprise warehouse on the cloud for Fusion Applications. The service is being built on a sophisticated technology stack demonstrating a brand-new data integration platform and the industry's most sophisticated analytical business analytics platform. https://www.oracle.com/solutions/business-analytics/analytics-for-applications.html We are looking for senior engineer with ex...

ThePrincipal Learning Content Strategist Customer Experience (CX)is an individual contributor role. The individualis a self-motivated professional who uses their expertise to supportOUproducts, curate online subscription material aligned with the CX Product Strategy, participate in content roadmap planning, and contribute to the development and recording of trainingcontent. The ideal candidate will discover, propose, design and prototype new teaching methods, learner engagement techniques, and content for all audiences within Oracle University for our CX educational offerings. In this role you will drive transformation, innovation, and best practices for Oracle University products and servic...

About Oracle Customer Success Services Oracle University & the Role It is an exciting time to be part of Oracle Customer Success Services (CSS) Oracle University. As Oracle continues to rapidly introduce new products and enhancements, our focus is on delivering world class training solutions for next-generation AI capabilities that automate and revolutionize business processes across industries. The Fusion Cloud Applications Product Management Team within Oracle University is instrumental in setting the learner journey direction aligned to the innovative Fusion Cloud Applications AI initiative , and we are seeking a highly skilled, visionary Solution Lead with deep expertise in Oracle Fusion...

Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle Analytics Server, and Fusion Data Intelligence. Our main goal is to ensure the successful adoption of Oracle Analytics. We engage with customers and partners globally, building trust in Oracle Analytics. We also collaborate with Product Management to enhance product offerings and share our insights through blogs, webinars, and demonstrations. The candidate will collaborate with strategic FDI cu...

Key Responsibilities: Program Management : Own and drive multiple concurrent curriculum projects from initiation through delivery, ensuring they are completed on time, and within scope. Should be able to work independently and exhibit decision making skills. Stakeholder Coordination: Collaborate closely with product managers, curriculum developers, instructional designers, and production teams to align on project goals, timelines, and deliverables. Project Planning : Develop detailed project plans including milestones, schedules, resource allocation, and risk mitigation strategies. Tracking & Reporting : Monitor progress using project management tools, and provide regular status updates and ...

Expectations We are looking for a Software/Cloud Engineer with a proven track record in applying AI to real-world problems. You will be responsible for designing, developing, and maintaining AI-driven solutions integrated with Oracle SaaS applications across various industries. The ideal candidate will possess a clear understanding of the strategic value of data and AI in enhancing business operations. We require team members who are adept at working hands-on with Oracle Cloud products, developing and showcasing custom demonstrations that leverage Oracle's Generative AI, Vision, Language, and other OCI AI services, and leading proof-of-concept projects to meet customer business needs. Experi...

Dear Professional !!! Enrich & Enlight is an Executive Search Consulting co, specializing in Top Management positions for the selected clientele. We have been retained by ITES Company in Chennai , Currently we are looking CEM Solution/Transformation for them. Please revert with your updated profile if you are interested for this position along with your CTC details Regards Vasanthi Enrich & Enlight consultant vasanthi@enejobs.com Client: BPO Position: CEM Solution/Transformation Location: Pan India(WFO) 12 to 15+ Years with at least 7 years+ in contact center (Customer Experience) solutions Knowledge of leading contact centre technologies i.e. IVR, Chat/Chatbots, GenAI based solutions, CCaaS...

Dear Professional !!! Enrich & Enlight is an Executive Search Consulting co, specializing in Top Management positions for the selected clientele. We have been retained by ITES Company in Chennai , Currently we are looking CEM Solution/Transformation for them. Please revert with your updated profile if you are interested for this position along with your CTC details Regards Vasanthi Enrich & Enlight consultant vasanthi@enejobs.com Client: BPO Position: CEM Solution/Transformation Location: Pan India(WFO) 12 to 15+ Years with at least 7 years+ in contact center (Customer Experience) solutions Knowledge of leading contact centre technologies i.e. IVR, Chat/Chatbots, GenAI based solutions, CCaaS...

Direct Responsibilities: Must be willing to work in an environment that requires 100% phone-based customer interaction Co-ordinating with Branch networks for attending detractors and closing the loop 90% of detractors within 24 hrs. Excellent verbal and written communications skills, with a clear distinct voice Conduct regular study of customer needs & driving factors of service NPS, and propose for relevant programs/actions Work in a team environment, effectively influence and communicate across various business lines at difference levels cross the organization Passion for learning/learning agile Transcribing all our customer comments and NPS rating Strong computer skills including Excel, O...

Are you a driven sales professional with a passion for Customer Experience and emerging tech like Voice AI and Conversational AI Vion Consulting is redefining the way businesses connect with their customers and is seeking someone like you with 4-5 years of proven experience in IT Sales, particularly in the Customer Experience (CX) and Contact Center domain. **Key Responsibilities:** - Drive end-to-end sales cycles for CX and AI-driven solutions - Build and grow relationships with key clients and decision-makers - Identify new business opportunities within existing and new accounts - Stay updated on trends in Voice AI, Conversational AI, and CX tech - Collaborate with pre-sales/tech teams to ...

As a Practice Head for New Age CX at AVP Level, you will be required to have excellent knowledge of Customer Experience (CX) specifically tailored for new age clients. Your role demands strong communication skills and a collaborative approach to work effectively. You should be a self-starter with a deep motivation and passion for bringing in new business to the Consumer DU at BPS. Your ability to simplify complex tasks and innovate to enhance workflows and processes will be crucial. Additionally, you should possess the capability to visualize and articulate solutions in a manner that resonates with the target audience and customers, ultimately contributing to the success in closing deals. Yo...

About The Role Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled and visionary AI/ML Manager to lead the development of advanced AI-driven applications and solutions using Google Cloud's Conversational AI (CCAI) platform and Gen AI models. In this role, you will architect, design, and deploy scal...

As a Service Designer at e.l.f. Beauty, Inc., you will play a crucial role in architecting seamless service experiences for both customer journeys and internal operations. Collaborating closely with UX, product, and ops teams, you will ensure that our digital experiences are driven by efficient and scalable systems. Your primary focus will be on enhancing business value by increasing revenue, reducing operational costs, and enhancing employee productivity. Your responsibilities will involve documenting end-to-end customer and employee journeys to identify pain points and areas for improvement, developing service blueprints that connect people, tools, and processes, redesigning services to im...

Management Level: 9-Team Lead/Consultant Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Japanese Language Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, p...

Customer Experience Manager (CXM)As a CXM youll play a crucial role in understanding and improving customer experiences by analyzing customer feedback and data, developing reporting to support various areas of the business, providing initial improvement recommendations, and tracking execution of recommendations. Key Responsibilities Customer Journey Mapping: Analyze and propose optimization the end-to-end customer journey across digital platforms and Blackbaud Products. Voice of the Customer (VoC): Develop and manage feedback loops through surveys, user interviews, and analytics tools to capture customer sentiment. Cross-Functional Collaboration: Work closely with product, engineering, sales...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are opti...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are opti...