414 Cx Jobs - Page 8

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Data Engineer, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. ...

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots....

About The Role Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture, Deep Learning, Google Cloud Machine Learning Services Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typic...

As a Support Engineer at Oracle, you will be part of the Customer Success Services (CSS) team, supporting over 6,000 companies worldwide. Your role will involve working on-site at the Oracle ME offices, where you will join a team of highly skilled technical experts dedicated to building and maintaining clients" technical landscapes through tailored support services. Key Responsibilities: - Lead technical team members and coach them in relevant skills, while recognizing their contributions. - Analyze customers" business needs to ensure Oracle solutions align with their objectives. - Assist customers in transitioning to the cloud and leveraging Oracle cloud technologies appropriately. - Provid...

Location: Bangalore, Delhi, Chennai, Pune, Kolkata, Hyderabad Exp: 15-21 years Reporting: respective CXM practice lead. Our client is a global analytics services and solutions company. Our Client's capabilities range from Advanced analytics and Data Management to Data Visualization, Big Data, and Machine Learning. Their uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to their clients at the end of the engagement. We do this cost-effectively using a global execution model leveraging our clients' existing technology and data assets. We also come in with some strong IP and pre-built analytics solutions ...

Location: Bangalore, Delhi, Chennai, Pune, Kolkata, Hyderabad Exp: 15-21 years Reporting: respective CXM practice lead. Our client is a global analytics services and solutions company. Our Client's capabilities range from Advanced analytics and Data Management to Data Visualization, Big Data, and Machine Learning. Their uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to their clients at the end of the engagement. We do this cost-effectively using a global execution model leveraging our clients' existing technology and data assets. We also come in with some strong IP and pre-built analytics solutions ...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Summary: We are seeking a strategic and hands-on Oracle CoE and GTM (Go-to-Market) Leader to drive solution excellence, innovation, and market positioning for our Oracle Cloud and EBS services across SCM, Finance, HCM, and CX domains . This role will combine technical depth with business acumen to lead a high-performing team, strengthen Oracle partnership alignment, and architect go-to-market strategies that fuel growth. Key Responsibilities: CoE Leadership: Build and lead a Center of Excellence (CoE) across Oracle Cloud and Oracle EBS modules (SCM, FIN, HCM, CX). Define and continuously refine implementation methodologies, solution accelerators, and reusable assets . Mentor solution ar...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging G...

As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking, or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward In this role, your responsibilities may include: Works closely with project team and client employees to develop, test, and implement Oracle Cloud solutions. Implement to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities. Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement Required educatio...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging G...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms ...

Role & responsibilities This is a customer-facing, operations-heavy role focused on task management, customer interaction, and vendor coordination, with a strong emphasis on service excellence. 1. Request fulfillment a. Ensure quick response and timely completion of task as assigned b. Consistent and timely follow up with users to ensure successful fulfilment c. Have a friendly and helpful demeanour towards customers d. Maintain and update customer profile e. Offer delight opportunities where appropriate 2. Request Management a. Maintain a list of pending tasks and open conversations b. Track closure time and customer satisfaction c. Appropriately mark conversation status d. Track vendor lis...

Engage with potential customers and convert inquiries into bookings. Onboard new customers Collect feedback, resolve concerns promptly, ensure service excellence. Ensure timely payments from customer Act as a dedicated POC for customer's family

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usabil...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usab...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, par...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : Test ManagementMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned with business ...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : Scaled Agile Framework (SAFe)Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : Application ModernizationMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized f...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : Scaled Agile Framework (SAFe)Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with various stakeholders to gather requirements, developing innovative solutions, and ensu...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : Configuration & Release ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are func...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usabilit...

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. Were inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means youll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diver...

No- 1 IT MNC is Hiring for CEM Solution Architect Role 15+ Yr Exp with 7 yrs + in contact center (Customer Experience) solutions leading contact centre technologies, IVR, Chat/Chatbots,GenAI,CCaaS,CRMs Call@Shubhani -8595849767 / Ruksar -9899875055