414 Cx Jobs - Page 6

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will als...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned with business objectives. You...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will als...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications a...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance user experience and operational efficien...

About The Role Project Role : Quality Engineering Lead (Test Lead) Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 12 year(s) of experien...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, CISCO IP Phone, Genesys Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet user needs ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Unified Communication and Collaboration Operations, Genesys, CISCO IP Phone Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet user needs and business objectives. You will engage in problem-s...

Min 3+years of experience in knowledge management and LMS administration within BPO CX operations Hands-on experience with LMS platform (Moodle ~ Mandatory) Familiarity with knowledge management tools (e.g., SharePoint, PowerApps) Required Candidate profile Excellent communication and collaboration abilities Good understanding of airline/travel industry workflows Noida location Call Vikas 8527840989 vikasimaginators@gmail.com

As a member of Oracle Customer Success Services (CSS) Learning Adoption & Renewals group, you will play a crucial role in empowering over 2,500 global customers to maximize their Oracle investments. Your responsibilities will include: - Developing and implementing strategies to drive customer adoption of Oracle University's Cloud Learning Subscriptions (MyLearn). - Leading, mentoring, and scaling a high-performing team of Service Solutions Specialists to support Oracle Cloud customers across various industries and geographies. - Championing Oracle learning offerings to clients by articulating business value and alignment with customer success goals. - Partnering with customers to design pers...

Skills : SAP C4C Functional Location : Panindia Notice Period: Immediate. Type: Contract Description Strong knowledge in Scoping of the solution Business Configuration code list mapping and language adaptation. Strong knowledge integration with other CX products andSAPSystem likeSAPCPQSAPS4 HANA andSAPECC usingSAPCPI. Ability to communicate effectively both written and verbal with technical and non-technical multi-functional teams.

We are looking for a skilled professional with 8-12 years of experience to join our team as a SAP Sales & Service Cloud expert in Pune. Roles and Responsibility Implement SAP Sales & Service Cloud solutions for clients. Design and develop end-to-end sales and marketing processes. Collaborate with cross-functional teams to integrate SAP CX landscape with other modules. Develop and maintain ABAP dictionaries for integration and data migration. Provide training and support to clients on SAP Sales & Service Cloud implementation. Analyze business requirements and provide solutions using SAP Sales & Service Cloud. Job Requirements Strong knowledge of SAP Sales & Service Cloud implementation, sales...

As a CX Enablement Manager at our company, your role will be crucial in empowering our CX teams to drive customer outcomes at scale in a fast-growing SaaS landscape. You will be responsible for architecting enablement programs, integrating AI into CS workflows, and ensuring cross-functional alignment to keep our teams skilled, informed, and future-ready. **Key Responsibilities:** - Develop and execute scalable onboarding, training, and upskilling programs for Onboarding, CSMs, Support, and Training teams. - Drive AI-first enablement initiatives by identifying opportunities to integrate AI tools in daily CS work such as ticket intelligence, nudges, auto-QBRs, and knowledge bots. - Build and m...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance user experience and operational efficien...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys C...

About The Role Project Role : Quality Engineering Architect (Test Arch Project Role Description : Develop end-to-end testing architectures using new and innovative testing products and solutions. Provide technical leadership and strategic direction in quality engineering. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and implementation of innovative solutions. Roles & Responsibilities:- Expected to be an Genesys Cloud CX SME- Collaborate and manage the team t...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, CISCO IP Phone, Genesys Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet user needs ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys Cl...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 15 year of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys Cloud...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, CISCO IP Phone, Genesys Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet user needs ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Unified Communication and Collaboration Operations, Genesys, CISCO IP Phone Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet user needs and business objectives. You will engage in problem-s...