414 Cx Jobs - Page 5

Presales - CX: Experience: 3-5 years Location: Chennai/Bangalore/Hyderabad Role: Senior Associate Work from Office(Hybrid) Responsibilities We are seeking dynamic bid managers with international BPO experience who can take on challenging projects to create proposals that portray us in the best light in front of prospects and clients, thereby giving us a competitiveedge. Matching the right solution and offerings aligned to the stated/unstatedneeds while working with various functional stakeholders to arrive at the same. This is an IC role that requires peer & stakeholdermanagement. The role will have constant interaction with sales and the CXOsuite for strategy and solution. The role would al...

As an Oracle Fusion Cloud Specialist, you will have the opportunity to work on various tracks such as ERP Cloud, HCM Cloud, Production Support & Engineering, Cloud PPM & SCM, CX & Subscription Management, and EPM Cloud. You will be involved in cutting-edge Oracle Cloud implementations and collaborate with global teams and top-tier clients. - Provide expertise in ERP Cloud, including roles such as ERP Technical Consultant, ERP SCM Functional Consultant, and ERP Financials Functional Consultant. - Specialize in HCM Cloud areas such as Talent Management, Recruitment, Absence Management Functional Leads, and HCM Security Functional Consultant. - Support Production and Engineering teams in areas ...

CX - technical consultant with Redwood UI development Job Description Design and develop user interfaces using Oracle Redwood Design System, ensuring consistency and adherence to best practices. Implement personalisation and extensibility features using Visual Builder (VB Studio) to enhance user experience and meet specific client requirements. Apply Redwood or UI/UX Design Patterns to create intuitive and visually appealing interfaces for Oracle applications. Develop responsive and interactive web applications using JavaScript, HTML/CSS, and JSON data models. Engage business users spanning multiple business units and ensure cohesive articulation of business goals and processes to ensure eff...

Role & responsibilities At OP: - Greet customers with warmth & politeness. - Guide them to the area they are required to go. - Attend to all guests promptly and courteously; coordinate services as per their requirements. - Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth. - Help customers fill the registration forms and any related documents. - Complete the Registration Process and generate UHID Cards for patients. - Handle VIP customers with special attention; ensure all departments are alert and services are smooth. - Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in ...

Job Description Mandatory Skills: SAP CX CPQ Callidus Cloud . Experience: 8-10 Years .

As a Brand Manager at GreenFortune Windows and Doors, you will play a crucial role in owning and driving the brand strategy, storytelling, and marketing roadmap. Your responsibilities will include: - Leading the development and execution of GreenFortune's brand strategy, encompassing positioning, messaging frameworks, tone of voice, and brand values. - Translating consumer insights and market trends into actionable marketing plans to strengthen the market position and achieve business goals. - Conducting and managing market research, competitor benchmarking, and consumer studies to inform strategic decisions and identify unmet customer needs. - Collaborating with product and CX teams to alig...

As a Support Engineer at Oracle, you will be part of the Customer Success Services (CSS) team supporting over 6,000 companies globally. Your role will involve working on-site at the Oracle ME offices alongside a team of technical experts dedicated to providing tailored support services to clients. You will have the opportunity to work on challenging technical landscapes and contribute to innovative solutions in the tech industry. **Key Responsibilities:** - Lead technical teams and coach members in relevant skills. - Analyze customers" business needs and ensure Oracle solutions align with their objectives. - Assist customers in their transition to Cloud services. - Provide technical guidance...

Oracle FAW Consultant with strong years in Oracle Analytics/BI and expertise in FAW, OTBI, OAC, and Fusion ERP/HCM/SCM. Skilled in dashboards, data modeling, ETL, performance optimization, and stakeholder collaboration for actionable insights.

Team Lead- Product Support, Customer Service and Support Team Are you someone who believes that Customer Service, support and relationship are the key drivers of an organization's success? Are you passionate of providing the best customer experience both internally as well as externally and a great communicator? If yes, then this m ight be the right opportunity for you to help you contribute to the growth of the leading business solution provider (Thomson Reuters- Great Place to Work Certified) through our legal and tax products . This role assists with day to day management of customer support. This role is a blend of management and hands on operational duties, such as responding to custome...

Job Title :Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6 Senior Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summary :J...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, CISCO IP Phone, Genesys Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet user needs and business obj...

Job Title - GN - SONG - Service - Google Gen AI - Senior Manager Management Level 06 / Senior Manager Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 1 3+ year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance . Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI sui...

Job Title - GN - SONG - Service - Google CCAI - Consultant Management Level: 09/ Consultant Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Google Cloud Contact Center AI Platform Good to have skills: NA Areas of Work: Service Google CCAI, Solution and Platform Design Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Roles & Responsibilities: As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet....

Job Title - GN - SONG - Service - Google Gen AI - Consultant Management Level 09/ Consultant Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 6 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI suite of conta...

RESPONSIBILITY 1 I ensure to provide a best-in-class customer experience I ensure the entire Store team acts with a CUSTOMER FIRST mindset where we find solutions for all the customers walking in. I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints. Gain deeper knowledge of CX after understanding CRM systems and practices. Analyse customer feedback at all touch points so that actions can be derived to enhance the experience further RESPONSIBILITY 2 I am the guardian of customer-centricity in my store I ensure 100% of my customers are greeted and welcomed...

I ensure the entire Store team acts with a CUSTOMER FIRST mindset where we find solutions for all the customers walking in. I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints. Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room) Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further RESPONSIBILITY 2 I am the guardian of c...

I ensure the entire Store team acts with a CUSTOMER FIRST mindset where we find solutions for all the customers walking in. I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints. Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room) Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further RESPONSIBILITY 2 I am the guardian of c...

I ensure the entire Store team acts with a CUSTOMER FIRST mindset where we find solutions for all the customers walking in. I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints. Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room) Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further RESPONSIBILITY 2 I am the guardian of c...

RESPONSIBILITY 1 I ensure to provide a best-in-class customer experience I ensure the entire Store team acts with a CUSTOMER FIRST mindset where we find solutions for all the customers walking in. I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints. Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room) Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived ...

I ensure the entire Store team acts with a CUSTOMER FIRST mindset where we find solutions for all the customers walking in. I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints. Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room) Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further RESPONSIBILITY 2 I am the guardian of c...

We are looking for a seasoned Customer Experience & Operations professional to drive CX initiatives, operational excellence, and data-driven decision-making. What can you expect? Exposure to cutting-edge operational management practices, VOC methods (NPS, Client Satisfaction), and BI technologies. Interaction with senior leadership, including Regional and Group COOs. Hands-on experience in data mapping, insights generation, and operational efficiency improvements. Map operational data (volume, quality, capacity, timeliness, customer measures). Provide insights for COOs/Operations to drive better decisions. Identify improvement areas and coach teams on best practices. What you need to have: P...

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Support Inb...

Key Responsibilities : Create and implement a clear vision and roadmap for delivering world-class customer experience. Own the customer journey end-to-end , mapping touchpoints and analyzing feedback across channels (chat, tele-calling, etc.). Define, track, and cascade CX metrics including CSAT, NPS, and retention across the organization. Proactively identify risks and failure points and collaborate with product, operations, and growth teams to resolve them. Lead escalation management and ensure effective service recovery. Partner with the operations design team to drive continuous improvement in SOPs and service standards. Build and manage strong stakeholder relationships across internal t...

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service,...