414 Cx Jobs - Page 3

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Genesys Contact Center QM Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary :We are seeking an experienced Genesys Cloud CX Lead with good exposure on Design and Architecture to lead the support, design, architect...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education RoleGenesys Cloud CX Migration & Transformation SMEJob Summary :We are seeking a highly experienced Contact Center Transformation SME with ...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Solution Architecture Good to have skills NA Minimum 15 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a highly accomplished Senior Manager CX Enterprise Architect with 15+ years of experience in designing and leading enterprise-s...

About The Role Project Role Application Lead Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Summary We are looking for a seasoned Test Manager to lead testing efforts for our next-generation contact center platforms leveraging Nice, Sprinklr, and cloud infrastructures like Amazon AWS and Google Cloud. This role will be responsible for managing all phases of the testing lifecycle from strategy and planning to execution and reporting ensuring ...

About The Role The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice SONG I Areas of Work Service Google CCAI, Solution and Platform Design | Level Manager / Senior Manager | Location Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collab...

About The Role Project Role Solution Architect Project Role Description Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills Genesys Cloud CX Good to have skills Solution Architecture Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary We are seeking an experienced Genesys Cloud CX Lead with good exposure on Design and Architecture to lead the support, design, architecture, ...

About The Role Project Role Solution Architect Project Role Description Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills Genesys Cloud CX Good to have skills Solution Architecture Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Solution Architect, you will engage in a dynamic and collaborative environment where you will translate client requirements into innovativ...

Role Overview: As a Business Strategist at Onething, your role is to uncover business challenges and shape how design can drive meaningful outcomes. Your main responsibility will be to identify and convert new business opportunities by translating complex business problems into clear design and digital solutions. You will work closely with design leads to build pitch narratives and design strategy decks that bring ideas to life. Additionally, you will grow existing accounts by identifying untapped opportunities and drive consultative conversations with mid- to senior-level stakeholders. Co-creating go-to-market plans with the co-founder for entering new markets and industries will also be pa...

As a Product Manager at HCL Software, your role will involve the following responsibilities: - Help establish HCL Software as a top ISV brand for Customer Experience platforms by engaging with customers, partners, analysts, industry experts, and other influencers in the CX platform market. - Drive strategic clarity for the CX product differentiation through an outside-in analysis of market, competitive, customer, and technological forces. - Create well-defined major release roadmaps with WOWs working with CX Solutions stakeholders. Do outside-in roadmap and feature validation, and align requirements to the HCL Software Product Principals. - Work with Development, Customers, and Partners to e...

Responsibilities / Accountabilities: Develop and execute comprehensive B2B digital commerce strategies aligned with the company’s overall business objectives , and represent various segments, channels, and regions Responsible for design, development, and implementation of scalable, reliable, and secure digital customer experience life cycle with initial focus on e- commerce capabilities on commerce platform Manage complete functionalities on the digital commerce platform, develop necessary processes, refining buying and self-service experience Developing new features and roadmaps to enhance customer experience, minimizing customer support inquiries and providing enhanced experience to extern...

As an Oracle Application Solution Architect (Senior Manager) at EY, you will lead the design, implementation, and optimization of Oracle Cloud and on-premises applications. Your expertise in Oracle application suites across ERP, HCM, SCM, EPM, PPM, or CX will be crucial in driving successful enterprise-wide Oracle application deployments. You will collaborate with senior stakeholders, technical teams, and end-users to ensure alignment with business objectives and IT strategy. **Key Responsibilities:** - Lead the end-to-end architecture of Oracle applications, aligning with business objectives and IT strategy. - Oversee the implementation, configuration, and customization of Oracle Cloud and ...

You will be responsible for the following tasks: - Experiment and deliver models for AI Platform Services through prototyping proof of concepts and data creation/manipulation for training. - Perform hands-on coding for various aspects of model training, experimentation, and data manipulation. - Work independently under minimal supervision, conducting structured experiments with the end goal in mind. - Collaborate with developers on model implementation to ensure system performance (latency and accuracy), security, scalability, and availability. - Should have familiarity with modern web application/microservices frameworks like Spring Boot, Flask, and Node. - Possess knowledge of AWS Services...

Position Overview The Director, CX Technology Delivery plays a pivotal role in enabling business growth and productivity through the delivery and operation of customer experience (CX) technology solutions. This leader is responsible for driving offshore delivery operations supporting services across North America (NAM), Latin America (LATAM), Europe-Middle East-Africa (EMEA), and Asia-Pacific (APAC), ensuring consistent performance in line with organizational goals. This role will lead cross-functional engineering and delivery teams\u2014including Telecom, Contact Center as a Service (CCaaS), and Business Intelligence (DW/BI) infrastructure specialists\u2014focusing on scalable, reliable, an...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usabi...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are opt...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usabili...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications functio...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usabili...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usabili...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications ar...

Requisition Id 1643475 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Assistant Manager-National-Markets-CBS - C&I - MAT - Solution Ac...

Description: Required Criteria Overall 5+ years of experience. At least 3+ years of relevant experience in VBCS. Should be proficient in Visual Builder/Oracle JET, Java Script, REST API, HTML, CSS, SQL. Should have functional knowledge in CRM, SFA and PRM. Knowledge in Oracle Digital Sales and CX Sales(Redwood). Should have knowledge in configuring business processes, security mechanisms like job roles and usage of different authentication mechanisms(Bearer Token, Basic Auth, OAuth, JWT) etc. Experience in OICS(Oracle Integration Cloud) will be an added advantage. Should be able to go through existing configuration/ scripting and be able to create functional/ technical documents. Desired Cri...

Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. You will work closely with our clients as consult...

Key Responsibilities Analyze and document existing business processes and workflows within the BPO/Tech Support environment to identify gaps, inefficiencies, and areas for improvement. Review process areas to enhance service quality, improve CSAT and ESAT scores. Gather and interpret stakeholder requirements and translate them into actionable project plans, Business Requirement Documents (BRDs) , and Functional Specifications . Develop detailed process maps and documentation. Collaborate with Operations, IT, Finance, Payroll, and Client teams to implement process enhancements and technology-driven solutions. Lead and facilitate process improvement initiatives using Six Sigma, Lean, or simila...

Genesys Architect SO Account Designation Number of Position SO Status New/ Repeat Cluster Cluster Head Recruiters Band Comp Years of exp Location Notice Period Mandate Skill 89101217 HPS Genesys Architect 1 Active New Sajna Aiyappa Santhosh Kumari C1 Open 10+ yrs Chennai, Kochi, Trivandrum 0-30 days Healthcare, Architecture, Software Architecture, Genesys Genesys Architect: About The Role : : Genesys Cloud Technical Architect UST HealthProof is seeking a highly skilled and experienced Genesys Cloud CX Technical Architect to join our growing team. In this role, you will play a pivotal role in designing, implementing, and managing our Genesys Cloud CX environment, ensuring it meets the evolvin...