101 Cx Jobs - Page 3

Oracle CoE & GTM Leader Cloud & EBS (SCM | FIN | HCM | CX)1 Role Summary: We are seeking a strategic and hands-on Oracle CoE and GTM (Go-to-Market) Leader to drive solution excellence, innovation, and market positioning for our Oracle Cloud and EBS services across SCM, Finance, HCM, and CX domains . This role will combine technical depth with business acumen to lead a high-performing team, strengthen Oracle partnership alignment, and architect go-to-market strategies that fuel growth. Key Responsibilities: CoE Leadership: Build and lead a Center of Excellence (CoE) across Oracle Cloud and Oracle EBS modules (SCM, FIN, HCM, CX). Define and continuously refine implementation methodologies, solution accelerators, and reusable assets . Mentor solution architects and senior consultants across functional and technical tracks. Drive delivery excellence through standardized estimation models, best practices, and quality assurance reviews. Evaluate and onboard new features from Oracle quarterly updates, Oracle Ideas Lab, and roadmap releases. Go-To-Market (GTM) Strategy: Partner with sales and pre-sales teams to define vertical-specific GTM offerings , value propositions, and pursuit strategies. Support RFP responses, solution walkthroughs, demos, and executive-level presentations. Lead creation of whitepapers, industry playbooks, and customer success stories . Build and maintain strong relationships with Oracle field sales, channel managers, and product teams. Innovation & Thought Leadership: Own and drive IP creation , including accelerators, tools, and cloud migration kits. Represent the company in Oracle events, customer advisory boards, and industry forums. Evaluate strategic investments in AI/ML, GenAI, Process Automation (RPA), and Integration hubs (OIC/SOA). Required Skills & Experience: 15+ years of experience in Oracle EBS and Oracle Cloud implementations , including full lifecycle transformation programs. Deep domain knowledge in at least two of the four areas SCM, Finance, HCM, CX. Proven leadership of CoEs or competency centers with at least 20+ members. Strong understanding of Oracle Cloud architecture, PaaS extensions, integration tools (OIC/SOA) . Demonstrated ability to lead GTM initiatives, solutioning, and direct interactions with Oracle and large enterprise clients. Excellent communication, stakeholder management, and team mentoring skills.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while staying updated with the latest technologies and methodologies in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP CX Sales Cloud C4C.- Strong understanding of application development methodologies.- Experience with integration of SAP solutions with other platforms.- Familiarity with agile development practices.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP CX Sales Cloud C4C.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Pune, PDC3B Must-have skills: Design Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience:Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience:Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage:Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: B.Com

Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solving customer-facing challenges at clients spanning Sales, Service, and Marketing to accelerate business change. You will work with clients across their marketing, sales, and services functions, providing transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. Roles & Responsibilities: Aid clients to design, deliver, and adopt digital solutions to increase their competitiveness and accelerate GTM. Assist clients in the Consumer Goods & Services industry with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, close the gap between business and technology, perform value architecting using Analytics and GenAI tools, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models. Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives. Provide solutions to complex business problems/opportunities requiring in-depth knowledge of Customer & Consumer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools. Sales & Business Development: Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitating client discussions and presentations to drive new business and client relationships. Own and drive Service transformation RFP/RFI response coming in from Consumer Goods & Services customers for digital implementation/optimization. Practice Development: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership. Collaborate with Salesforce, Adobe, Nice, MS Dynamics, etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs. Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists, providing input and guidance into the talent strategy and actively participating in engagement and capability development activities. Professional & Technical Skills: Strong consulting and advisory experience in Consumer Goods & Services industry with deep industry knowledge and understanding of key trends. Deep understanding of Consumer Goods & Services processes, performance drivers & industry-leading practices, regulatory and compliance requirements. Experience in working as an advisory lead in designing next-gen service transformation solutions on digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Ability to develop long-standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments, and complex digital projects engagements in a global network. Additional Information: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using digital technologies. This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad office. About Our Company | Accenture Qualification Experience: Minimum 8+ years of relevant experience in Consumer Goods & Services industry and well-versed in Digital and AI tools with good analytical skills along with domain experience. Educational Qualification: B.Tech/BE (Accurate educational details should capture)

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled and visionary AI/ML Manager to lead the development of advanced AI-driven applications and solutions using Google Cloud's Conversational AI (CCAI) platform and Gen AI models. In this role, you will architect, design, and deploy scalable AI solutions that leverage deep learning, neural networks, and advanced chatbot/voice bot technologies. You should have strong hands-on experience in building and optimizing conversational experiences using Google Dialogflow CX, Agent Assist, and other Google Cloud AI services. Roles & Responsibilities:- Lead end-to-end solutioning, design, and implementation of AI/ML-powered applications using Google CCAI tools and GCP services.- Architect scalable conversational AI solutions including chatbots and voice bots using Dialogflow CX, Agent Assist, and Gen AI APIs.- Collaborate with cross-functional teams including UX, data science, and engineering to deliver impactful AI products.- Drive innovation by integrating advanced models such as LLMs, NLP, and neural networks to elevate conversational capabilities.- Oversee performance tuning, testing, and optimization of AI solutions in real-world production environments.- Stay current with Google AI/ML advancements and incorporate best practices into the solution lifecycle.- Proven experience in designing and deploying AI/ML and conversational AI systems on Google Cloud Platform.- Expertise in Dialogflow CX, Agent Assist, and other CCAI tools.- Solid understanding of Gen AI technologies, NLP techniques, and machine learning frameworks.- Strong architecture and solution design experience within GCP ecosystem.- Hands-on experience in building and optimizing production-ready chatbots and voice applications.- Excellent problem-solving, communication, and leadership skills.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms, NLP and techniques. Experience with chatbot, generative AI models, prompt Engineering.Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 15+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15 year full time education is required Qualification 15 years full time education

Job Title - GN - SONG - Service - Google Gen AI - Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A Must-have skills: Google Generative AI Studio Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Read about us. Blogs Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a seasoned Senior Manager CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite. This role demands a visionary leader who can bridge the gap between business objectives and AI-driven customer experience innovations. As a senior leader, you will drive architectural decisions, guide cross-functional teams, and define the roadmap for scalable and intelligent virtual agent platforms. Roles & Responsibilities:- Own the end-to-end architecture and solution design for large-scale CCAI implementations across industries.- Define best practices, reusable frameworks, and architectural patterns using Google Dialogflow CX, Agent Assist, Knowledge Bases, and Gen AI capabilities.- Act as a strategic advisor to stakeholders on how to modernize and transform customer experience through Conversational AI.- Lead technical teams and partner with product, operations, and engineering leaders to deliver high-impact AI-first customer service platforms.- Oversee delivery governance, performance optimization, and scalability of deployed CCAI solutions.- Evaluate and integrate cutting-edge Gen AI models (LLMs, PaLM, Gemini) to enhance virtual agent performance and personalization.- Enable and mentor architects, developers, and consultants on Google Cloud AI/ML tools and CCAI strategies.- 10+ years of experience in enterprise solution architecture, with 4+ years in Google Cloud AI/ML and Conversational AI platforms.- Deep expertise in Dialogflow CX, CCAI Insights, Agent Assist, Gen AI APIs, and GCP architecture.Strong leadership in managing large transformation programs involving AI chatbots, voice bots, and omnichannel virtual agents.- Proven ability to engage with senior stakeholders, define AI strategies, and align technical delivery with business goals.- Experience integrating AI solutions with CRMs, contact center platforms (e.g., Genesys, Five9), and backend systems.- Certifications in Google Cloud (e.g., Professional Cloud Architect, Cloud AI Engineer) are a strong plus.- Exceptional communication, thought leadership, and stakeholder management skills. Professional & Technical Skills: - Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot, generative AI models, prompt Engineering.V- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 18+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Job Title: SAP C4C Consultant Experience: 812 Years Locations: Hyderabad, Bangalore, Chennai, Pune, New Delhi, Mumbai Position Overview: We are seeking an experienced SAP C4C Consultant to lead and deliver enterprise-grade CRM solutions within SAP Cloud for Customer (C4C). The ideal candidate will possess over 8 years of expertise in CRM technologies, with a minimum of 3 years in SAP C4C, and have a proven track record in managing cross-functional and geographically dispersed teams. Key Responsibilities: Solution Design & Architecture: Lead the design and implementation of SAP C4C solutions, ensuring alignment with business requirements and SAP best practices. Team Leadership: Manage and mentor a team of consultants, providing guidance and support to ensure successful project delivery. Client Engagement: Collaborate with clients to understand their business processes and translate them into effective SAP C4C solutions. Integration Expertise: Oversee the integration of SAP C4C with other SAP modules and third-party applications, ensuring seamless data flow and process automation. Customization & Configuration: Customize and configure SAP C4C modules, including Sales, Service, and Marketing, to meet client-specific needs. Quality Assurance: Ensure the quality and performance of implemented solutions through rigorous testing and validation processes. Continuous Improvement: Stay abreast of the latest SAP C4C developments and innovations, applying them to enhance solution offerings. Required Qualifications: Experience: 8–12 years in CRM technologies, with at least 3 years in SAP C4C. Leadership: Minimum of 3 years in a people management role, demonstrating strong leadership and team management skills. Technical Expertise: Deep understanding of SAP C4C modules, including Sales, Service, and Marketing. Integration Knowledge: Experience in integrating SAP C4C with other SAP modules and third-party applications. Project Management: Proven track record of delivering enterprise-grade CRM solutions on time and within budget. Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients and team members. Preferred Qualifications: Certifications: SAP Certified in SAP C4C or related SAP modules. Methodologies: Familiarity with Agile methodologies and project management tools. Industry Experience: Experience in specific industries such as manufacturing, retail, or telecommunications.

As the Analytics Manager, you will oversee the end-to-end delivery of insights across Silvermine's product suite including eForm2290, eMCS150, and Truckopedia. You'll lead a multidisciplinary team, define the analytics roadmap, and establish robust data practices that inform strategic and tactical decisions. KEY RESPONSIBILITIES: - Lead and mentor a cross-functional analytics team supporting product, business, marketing, and CX. - Collaborate with functional leads to align analytics projects with business OKRs. - Own and evolve the KPI frameworks for products and business performance. - Ensure high quality and consistency of dashboards and reports. - Coach and manage a team of analysts, fostering growth and delivery excellence. - Drive adoption of analytics tools and self-serve capabilities within departments. - Translate business problems into data-driven solutions. - Drive analytics roadmap, improve data governance, and coordinate with Data Engineering. - Represent analytics in leadership meetings and decision-making forums. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: - 8+ years of analytics experience with at least 2 years in a managerial/lead role. - Proficiency in SQL, Python, Power BI/Tableau/Metabase, GA4/Any other web analytics tools. - Experience with web analytics and A/B testing frameworks. - Understanding of marketing attribution and user segmentation. - Exposure to data governance and quality checks. - Familiarity with compliance, SaaS, or transactional web products is a strong plus. - Strong communication skills, business acumen, and stakeholder management. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. - Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. - Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. - Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses

Key Responsibilities: • Design and deliver user flows, wireframes, prototypes, and high-fidelity mock-ups using tools like Figma, Adobe XD, or Sketch. • Ensure that all UI designs comply with usability, accessibility (WCAG), and responsive design standards. • Collaborate with cross-functional teams including UI Designers, UX researchers, developers, product managers, and stakeholders to convert concepts into functional and user-friendly designs. • Translate complex business requirements into clean, scalable, and engaging user experiences. • Participate in design reviews, usability testing, and iterative improvements based on feedback. Technical Requirements: • Bachelors/master's degree in design, HCI, Computer Science, or a related field. • 4-5 years of proven experience in UI/UX design for web and mobile platforms. • 3-5 years of product design experience, ideally in B2B SaaS or enterprise tools. • Experience with Microsoft Dynamics (especially UI/UX for CRM/ERP workflows) is a huge advantage. • Proficient in design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, or similar. • Strong understanding of user-centered design principles and best practices. • Experience working in agile development environments. • Understanding of front-end frameworks like React or Vue.js. • CX Strategy experience, especially in emotional branding and end-to-end experience measurement • Very good experience in project lifecycle - scoping, designing, developing and supporting enterprise scale business application and business intelligence software • Agile SCRUM team player and participating effectively in communication with the product team. Soft Skills • Excellent analytical, problem-solving, and decision-making skills. • Strong communication and presentation abilities, with experience in client-facing roles. • Ability to work collaboratively in cross-functional teams and adapt to dynamic environments Why Join Us? • Opportunity to work on transformative projects in a leading software company. • Access to continuous learning, certifications, and professional development. • Competitive salary, performance incentives, and benefits. • A collaborative and innovative work culture Benefits: - Competitive salary and performance-based bonuses - Comprehensive health benefits - Professional development opportunities - Flexible work environment - Paid Vacation benefits If you are interested in this job, please email your updated resume to hr@alphavima.com along with below info. Total Experience Relevant Experience Existing Salary Expected Salary Notice Period

Job Purpose: To lead and oversee the Customer Experience (CX) and Aftersales (AFS) functions across the North Region, ensuring effective implementation of strategies that drive superior customer satisfaction, enhance dealer profitability, and optimize overall service network performance for Kia India. Key Responsibilities: Regional Leadership & Team Management Oversee the AFS Regional Office and regional CX team to implement CX and Aftersales strategies across the region. Regularly review team performance, ensure manpower availability, manage attrition, and lead retention programs. Conduct regular performance reviews and provide guidance to ensure effective implementation of Kia India's CX strategies. Performance Monitoring & Improvement Monitor and drive regional performance against CX, AFS, and CX training KPIs. Guide the team to identify challenges and implement corrective/improvement actions promptly. Prepare and submit monthly regional reports highlighting CX, AFS, and training performance, challenges, and opportunities. Stakeholder Collaboration Collaborate with Head Office and other regional stakeholders to align and optimize Aftersales and customer experience initiatives. Lead regional reviews and Dealer Principal (DP) meetings for smooth execution of CX strategy. Strategy & Program Implementation Drive successful execution of digital CX programs and strategies within the region. Lead benchmarking efforts to align regional practices with industry best standards. Direct the execution of the CX training strategy for continuous upskilling of regional teams. Service Network & Dealer Management Oversee Service Network planning, expansion, and dealer criticality reviews to ensure high customer satisfaction and business performance. Manage dealer profitability metrics such as OAR (Overall Activity Ratio) and SAR (Service Activity Ratio). Lead service marketing campaigns and allied businesses to boost regional service engagement. Data-Driven Action Planning Analyze data-driven insights to identify CX gaps and formulate targeted action plans. Implement improvement plans across the region aimed at enhancing overall customer satisfaction. Qualifications & Experience: Proven experience in Aftersales, Customer Experience, or related automotive service management roles, preferably in a regional leadership capacity. Strong knowledge of CX frameworks, Aftersales operations, and dealer network management. Experience in digital CX program implementation and training strategy execution. Ability to lead cross-functional teams and manage multiple stakeholders effectively. Analytical mindset with strong problem-solving and decision-making skills. Excellent communication, interpersonal, and leadership skills.

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO. Experience in Genesys Cloud administration & application experience:Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | AccentureQualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities :- Key Responsibilities:Voice Channel Development:Design and customize voice applications in Genesys Cloud CX. Develop IVR (Interactive Voice Response) systems and call routing strategies. Integrate voice channels with CRM systems and backend services. Troubleshoot and resolve voice-related issues. Optimize voice channel performance and availability. Chat and SMS Channel Development:Configure and integrate chat and SMS functionalities within Genesys Cloud CX. Develop and maintain chatbots using NLP and AI tools. Design intelligent routing for chat and SMS to improve agent engagement. Build custom workflows using APIs and SDKs for chat and SMS interactions. Custom Solutions and Integrations:Build custom solutions using APIs, webhooks, and other technologies. Develop connectors and integrate third-party applications, databases, and systems. Customize workflows with scripting languages like JavaScript or Java. Technical Experience :- Experience with Genesys Cloud CX (Voice, Chat, SMS). Strong knowledge of Genesys Cloud Architect and Flow Designer. Experience with Genesys Cloud APIs, webhooks, and SDKs. Proficiency in JavaScript or Java for custom solutions. Experience with IVR systems, chatbots, and NLP tools. Ability to troubleshoot and optimize complex communication workflows. Strong communication skills and ability to collaborate with cross-functional teams.Professional Experience and Educational Qualification :- 3 -4 years experience on Genesys Cloud CX with regular 15 year full time education. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance user experience and operational efficiency. You will engage in problem-solving discussions, contribute to project planning, and implement best practices in application development to support the organization's goals. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX.- Strong understanding of application development methodologies.- Experience with cloud-based application deployment and management.- Familiarity with integration techniques for various software applications.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 3 years of experience in Genesys Cloud CX.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Note: Candidate must have 8-10yrs of Hunting experience. Candidates must have strong background in selling Martech, CDP, Analytics, AI, CX, etc. Must have been selling to CBO, CMO, Servicing Head, Care Head, etc. We are only looking for candidates who has sold in at least 2 verticals such as insurance, securities (Capital marketing), lending, Retail banks or NBFC As the Sales Lead of BFSI Business, you: Will create a GTM strategy and plan for company's solutions for retail financial services and build a strong, credible client list for the company. Will be responsible for selling Companies AI for CX and Customer Lifetime Value Management solutions globally, with initial focus in India, the Middle East and South Asia. He/ She will be driving all activities of the Sales Cycle from Identification to Closure and Contracting with support from the Business Head and Global Sales Head. Leverage your relationships and network, and develop relationships with C Level executives of customers. Develop a value-selling pitch specific for the BFSI market Develop opportunity opportunity-specific partner/channel if necessary. You have Minimum 8+ years of experience, selling technology solutions into retail financial services such as Banks, Insurance and Fintech companies in the Middle East and South Asia, including India. Substantial experience in selling enterprise solutions in areas related to Customer Relationship Management, Customer Experience Management, Data Management and Customer Analytics Have a good connection with the CXOs of the major banks and Fintechs in the region The connection to build a good partner network in the pertinent regions Understanding of commercials, contracts and the ability to negotiate sustainably profitable commercial terms and conditions The ability to build a robust BFSI sales team over time Aware and informed about the latest trends of the industry (Artificial Intelligence, Big Data Analytics, Customer Experience, Digital Transformation) Contact: Sam - 7982371791 Email: Sam@hiresquad.in

Respond/resolve complaints quickly CRM campaigns Identify new/cost-efficient communication channels Track order placement, fulfillment, Dispatch, Shipping, follow up Track lead generation, segmentation, qualification,scoring & conversion Warranty Mgt Required Candidate profile 12+ years exp in Customer Relationship Management Lead Management Analytical, Teamwork,Customer Service & Problem solving skills Data Analysis Market Knowledge Good English Communication-written/Oral Perks and benefits Good CRM exp in Engineering & Product Company-MUST

Job Summary We are seeking a Sr. Agilist with 10 to 12 years of experience in Agile methodologies and CX-Scrum Master practices. The ideal candidate will have a strong background in Asset & Wealth Management. This hybrid role requires a dedicated professional to drive Agile transformations and enhance customer experiences within our organization. Responsibilities Lead Agile transformation initiatives across various teams to ensure effective implementation of Agile practices Oversee the development and execution of Agile frameworks including Scrum to enhance productivity and project delivery Provide guidance and mentorship to team members on Agile methodologies and best practices Facilitate Scrum ceremonies such as daily stand-ups sprint planning retrospectives and reviews to ensure smooth project flow Collaborate with stakeholders to understand business requirements and translate them into actionable Agile tasks Monitor and report on Agile project progress identifying and addressing any impediments or risks Drive continuous improvement within teams by implementing feedback loops and refining Agile processes Ensure alignment of Agile practices with organizational goals and objectives to maximize value delivery Support the development of Agile training programs and workshops to enhance team capabilities Foster a culture of collaboration transparency and accountability within Agile teams Utilize Agile metrics and tools to track performance and identify areas for improvement Engage with cross-functional teams to ensure seamless integration of Agile practices across the organization Promote the adoption of Agile principles and practices to enhance customer experience and satisfaction Qualifications Possess a deep understanding of Agile methodologies including Scrum and their application in Asset & Wealth Management Demonstrate expertise in facilitating Scrum ceremonies and Agile project management Exhibit strong leadership and mentorship skills to guide teams through Agile transformations Showcase excellent communication and collaboration abilities to work effectively with stakeholders Have a proven track record of driving continuous improvement and delivering successful Agile projects Hold relevant certifications such as Certified Scrum Master (CSM) or Agile Certified Practitioner (ACP) Display proficiency in Agile metrics and tools to monitor project performance and outcomes Bring a strategic mindset to align Agile practices with organizational goals and customer needs Show commitment to fostering a culture of transparency accountability and collaboration within teams Possess experience in developing and delivering Agile training programs and workshops Demonstrate ability to manage and mitigate risks within Agile projects Exhibit strong problem-solving skills to address impediments and enhance project delivery Have a background in Asset & Wealth Management to understand domain-specific challenges and opportunities.

As an AI Voice LLM Integration Developer, you will play a pivotal role in building and optimizing Your work will focus on: Integrating GPT's ASR (speech-to-text) and TTS (text-to-speech) APIs into our platform. Handling real-time voice streaming from VoIP/SIP systems. Optimizing low-latency communication between AI models and telephony platforms (e.g., FreeSWITCH, WebRTC). Supporting PBX call routing handoWs with AI agents. Ensuring high-quality, natural-sounding AI-driven voice interactions. Key Responsibilities Design and develop real-time voice processing pipelines for AI-driven conversations. Integrate OpenAI's Whisper (ASR) and TTS APIs with VoIP and WebRTC systems. Develop low-latency audio streaming middleware between telephony providers(Telnyx, Bandwidth) and GPT. Work with SIP and WebRTC to ensure seamless audio transmission. Implement PBX call routing and AI handoW mechanisms (e.g., transferring AI-handled calls to human agents). Optimize AI voice latency and response times for a real-time, natural experience. Collaborate with VoIP engineers to integrate AI capabilities into SIP-based systems. Design APIs to manage AI-driven IVR workflows and customer interactions. Ensure compliance with telephony regulations (e.g., STIR/SHAKEN, call recording laws). Monitor system performance and implement scalability strategies for voice interactions. Required Qualifications AI LLM Integration o Experience integrating GPT APIs (ChatGPT, Whisper, TTS engines) for voice applications. o Understanding of real-time AI voice processing and conversational AI workflows. Voice Audio Streaming o Experience working with low-latency, real-time audio streaming. o Familiarity with WebRTC, SIP/RTP, and VoIP streaming. Programming Middleware Development o Proficiency in Python, Node.js, or Go for API and middleware development. o Experience developing RESTful APIs and real-time streaming solutions. VoIP Telephony Knowledge o Familiarity with SIP, FreeSWITCH, Asterisk, or other PBX platforms. o Experience working with SIP trunking providers (Telnyx, Bandwidth, Flowroute, etc.). Performance Optimization o Ability to reduce latency in AI-driven conversations. o Experience with audio codec optimization (G.711, Opus, etc.). One or more of the following additional qualifications: o Experience with STT/ASR models beyond GPT (Google Speech-to- Text, Deepgram, Kaldi). o Background in signal processing or audio engineering. o Familiarity with cloud-based voice solutions (AWS Connect, Twilio Voice, Dialogflow CX). o Knowledge of containerization (Docker, Kubernetes) for scaling AI voice workloads. o Experience with multi-tenant architectures for voice AI.

Position : Oracle Field Service Cloud Experience : 3 - 8 Years Job Location: Pan India Notice Period: up to 45 days Require Skills: Field Service / Sales Service/ B2B Service Cloud JD: About 3-8 years of Oracle Field Service Cloud SaaS Implementation Experience. Hand on experience in CORE OFSC functionalities like role/screens, Activity Scheduling and Quota/ Capacity Management. Experience in integrations with from end ticketing/ work order management systems such as Fusion CX B2B Service, OSvC, JDE etc. Understanding of Product / Inventory catalogues and sync functionalities. Exposure to Message Scenarios/ OIC Setup. Experience in downstream integrations with Billing/ ERP systems. Consultant should have good communication skills for direct interactions with clients.

Job Title: Manager Customer Experience (CX) Design Location: Bangalore Department: Customer Success, Service & Operation Job Description: We are looking for a dynamic Manager – Customer Experience Design to lead and drive customer-centric transformation across digital and operational journeys. The ideal candidate will be passionate about solving customer pain points, building scalable processes, and championing a voice-of-customer culture across the organization. Key Responsibilities: Act as the Voice of Customer (VoC) across all business functions and customer journeys Drive CX metrics improvement (NPS, CSAT, Resolution, CTU) by identifying pain points and improving processes Lead design thinking initiatives to craft seamless and intuitive customer journeys Collaborate with cross-functional teams to align on customer-centric strategies and ensure smooth execution Benchmark industry best practices and drive CX innovation Translate strategic goals into actionable CX initiatives and own delivery against key OKRs Key Skills: Customer Experience Design Design Thinking NPS / CSAT Ownership Process Improvement & Execution Excellence Strong analytical and problem-solving abilities Ability to influence stakeholders across functions Education: Bachelor’s degree (MBA preferred) Preferred Industry: E-commerce, Internet, Retail, Consumer Tech, BFSI, or any customer-facing B2C segment Let me know if you'd like a shorter version for job boards or a version tailored to senior vs. mid-level candidates.

Job Title: Genesys Cloud Developer 100% Remote US PST hours Job Description: We are looking for an experienced Genesys Cloud Developer with 6-8 years of hands-on experience in contact center IVR and self-service development. The ideal candidate is technically strong, AI-savvy, and passionate about building smart, scalable customer experiences. Key Responsibilities Build conversational bots and voice experiences integrated with AI platforms (e.g., Azure Copilot, Genesys Bots, OpenAI APIs). Design and develop IVR and self-service flows using Genesys Cloud CX. Develop and optimize speech-enabled applications and call flows. Write and maintain code in Node.js, Python, or Java. Collaborate with cross-functional teams to deliver seamless and innovative solutions. Qualifications Bachelors degree in Computer Science or a related field. 6+ years of experience in contact center IVR and self-service application development. Deep knowledge of Genesys Cloud CX platform. Strong background in speech application design and bot frameworks. Proficient in at least one programming language: Node.js, Python, or Java. Eagerness to learn and adopt new technologies. Preferred Qualifications Genesys Cloud certification. Experience in healthcare or banking sectors Interested Candidate can apply : dsingh15@fcsltd.com / asingh21@fcsltd.com 9667680541

Job Summary We are seeking a highly skilled google dialog flow with 3 to 12 years of experience to join our team. The ideal candidate will have expertise in Google Dialog Flow ES and Google Dialog Flow CX. Experience in Data Governance is a plus. This is a hybrid role with day shifts and no travel required. The candidate will play a crucial role in developing and maintaining our conversational AI solutions ensuring they meet the highest standards of quality and performance. Responsibilities Develop and maintain conversational AI solutions using Google Dialog Flow ES and Google Dialog Flow CX Collaborate with cross-functional teams to design and implement new features Ensure the performance quality and responsiveness of applications Identify and correct bottlenecks and fix bugs Help maintain code quality organization and automation Provide technical guidance and mentorship to junior developers Participate in code reviews and ensure adherence to best practices Work closely with stakeholders to gather and refine requirements Develop and execute test plans to ensure the reliability of applications Stay updated with the latest industry trends and technologies Contribute to the continuous improvement of development processes Document technical specifications and project progress Ensure compliance with data governance standards and practices Qualifications Must have extensive experience with Google Dialog Flow ES and Google Dialog Flow CX Should have a strong understanding of conversational AI and natural language processing Experience in Data Governance is a plus Must possess excellent problem-solving skills Should have strong communication and collaboration abilities Must be proficient in software development best practices Should have experience with agile development methodologies Must be able to work independently and as part of a team Should have a strong attention to detail Must be able to manage multiple tasks and priorities Should have a proactive approach to learning and development Must have a bachelors degree in Computer Science or a related field Certifications Required Google Cloud Professional Cloud Architect Google Cloud Professional Data Engineer

Dear Candidate, Roles and Requirement: Experience in working with Google CCAI solutions creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). Passion for building leading class Google contact center solutions for clients (gcc) Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components