101 Cx Jobs - Page 2

Hands-on from order receive to dispatch to Delivery confirmation Maintain order management tracker within Tat Update of order management tracker on BI Invoice for dispatches done on DC Complaint requirement Tracker Feedback survey CSAT of delivery

Work Location is Saudi Arabia Utilities experience is a must, preferable experience will be in water sector. Bachelors degree in business or related field. Master preferred. 20+ years of Industry experience in a companies having a successful C recognized CX Program. In-depth knowledge of customer experience best practices and trends Experience leading and managing a team of customer experience professionals Professional certification in customer experience or a related field Excellent communication, interpersonal, and presentation skills Ability to think strategically and analytically to identify problems and recommend solutions Proven project management experience Flexibility and adaptability to change Strong commercial acumen demonstrated while serving as a trusted confidant and advisor. Strong knowledge of Microsoft Excel, PowerPoint, BI and Access. Strong organizational skills and attention to detail. Strong oral and written communication skills. Highly productive working under pressure and within time constraints. A creative and agile approach to workplace challenges creative and agile approach to workplace challenges.

Job Description: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet.cx) Drive design thinking innovative workshops with the clients using design principles and reshape their thinking about customer experience especially in the contact center / customer care domain Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with internal team and client team on CCaaS (Contact Center as a Service) migration Deliver agile delivery process, continuous improvement and continuous development Work with other teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Thorough understanding of CCAI Framework and integration with internal and external components.

LocationBangaluru TeamCustomer Experience (CX) Reporting ToSr. Manager CX Strategy About PhonePe PhonePe is India's leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our inception in 2016, we have revolutionised digital payments, pioneering UPI-based transactions and expanding into financial services including digital gold, mutual funds, and insurance. Our mission is to deliver innovative and inclusive financial solutions that enhance the lives of our customers. Our Culture At PhonePe, we thrive on a culture of ownership, empowerment, and innovation. We believe in entrusting our people to take initiative, experiment boldly, and deliver exceptional results. Our teams are collaborative, passionate, and committed to creating customer-centric solutions at scale. About the Customer Experience (CX) Team The CX team is at the forefront of creating delightful, friction-free customer journeys. We put customers first in every decision, relentlessly pursuing opportunities to simplify interactions, resolve pain points, and improve response times. Our goal is to design and deliver scalable experiences that exceed expectations and reinforce trust. Role Overview As an Associate Manager CX Process Design, you will take charge of defining and improving the end-to-end customer handling experience across touchpoints. This includes designing robust customer support flows, BOT workflows, and operational processes that directly influence business outcomes. In this role, you will own the process design charter for CX, working cross-functionally to drive automation, efficiency, and user satisfaction. Key Responsibilities Customer Journey Optimisation Analyse end-to-end customer journeys to identify friction points and improvement opportunities to Design intuitive, scalable workflows across app, chat, voice,self-serve channels & other channels. And Build SOPs and support playbooks to improve efficiency and performance. Automation Design (BOT / AI) : Design flows that address common customer queries with minimal human intervention.Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency.Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics like First Response Time (FRT), Average Handling Time (AHT), and resolution accuracy.Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions.Drive continuous process improvement initiatives that scale with business growth. Data-Driven Execution : Conduct Voice of Customer (VOC) analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, customer satisfaction, and order completion rates.Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Ideal Candidate Profile BTech or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based startups, FinTechs or quick commerce Proven ability to understand customer journeys with hands-on experience in designing & implementing processes or automated workflows using process modeling, simulation, and optimization techniques. Strong analytical and problem-solving skills with a data-first mindset. Expertise in tools like Lucidchart, Miro, or similar for flow mapping; familiarity with BOT platforms is a plus. Exceptional communication, collaboration, and stakeholder management abilities. Demonstrated ownership and ability to thrive in a fast-paced, dynamic environment. Why Join PhonePe Join one of Indias most trusted and innovative fintech brands. Be part of building the future of quick commerce with Pincode. Work with passionate and talented peers who are customer-obsessed. Opportunity to own impactful projects and grow in a high-performance culture. Enjoy competitive compensation, benefits, and an empowering work environment. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

LocationBangaluru TeamCustomer Experience (CX) Reporting ToSr. Manager CX Strategy About PhonePe PhonePe is India's leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our inception in 2016, we have revolutionised digital payments, pioneering UPI-based transactions and expanding into financial services including digital gold, mutual funds, and insurance. Our mission is to deliver innovative and inclusive financial solutions that enhance the lives of our customers. Our Culture At PhonePe, we thrive on a culture of ownership, empowerment, and innovation. We believe in entrusting our people to take initiative, experiment boldly, and deliver exceptional results. Our teams are collaborative, passionate, and committed to creating customer-centric solutions at scale. About the Customer Experience (CX) Team The CX team is at the forefront of creating delightful, friction-free customer journeys. We put customers first in every decision, relentlessly pursuing opportunities to simplify interactions, resolve pain points, and improve response times. Our goal is to design and deliver scalable experiences that exceed expectations and reinforce trust. Role Overview As an Associate Manager CX Process Design, you will take charge of defining and improving the end-to-end customer handling experience across touchpoints. This includes designing robust customer support flows, BOT workflows, and operational processes that directly influence business outcomes. In this role, you will own the process design charter for CX, working cross-functionally to drive automation, efficiency, and user satisfaction. Key Responsibilities Customer Journey Optimisation Analyse end-to-end customer journeys to identify friction points and improvement opportunities to Design intuitive, scalable workflows across app, chat, voice,self-serve channels & other channels. And Build SOPs and support playbooks to improve efficiency and performance. Automation Design (BOT / AI) : Design flows that address common customer queries with minimal human intervention.Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency.Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics like First Response Time (FRT), Average Handling Time (AHT), and resolution accuracy.Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions.Drive continuous process improvement initiatives that scale with business growth. Data-Driven Execution : Conduct Voice of Customer (VOC) analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, customer satisfaction, and order completion rates.Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Ideal Candidate Profile BTech or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based startups, FinTechs or quick commerce Proven ability to understand customer journeys with hands-on experience in designing & implementing processes or automated workflows using process modeling, simulation, and optimization techniques. Strong analytical and problem-solving skills with a data-first mindset. Expertise in tools like Lucidchart, Miro, or similar for flow mapping; familiarity with BOT platforms is a plus. Exceptional communication, collaboration, and stakeholder management abilities. Demonstrated ownership and ability to thrive in a fast-paced, dynamic environment. Why Join PhonePe Join one of Indias most trusted and innovative fintech brands. Be part of building the future of quick commerce with Pincode. Work with passionate and talented peers who are customer-obsessed. Opportunity to own impactful projects and grow in a high-performance culture. Enjoy competitive compensation, benefits, and an empowering work environment. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Job Title Sales Lead BFSI (Banking, Financial Services, and Insurance) Level: General Manager (GM) or Assistant General Manager (AGM) Location: Mumbai, India Note: We are not looking for candidates with more than 14 years of experience. Main Purpose of the Role You will be responsible for leading and growing the companys business with retail banks and fintech companies , especially in India, the Middle East, and South Asia . Youll be selling high-tech solutions (AI for CX, marketing automation, analytics, etc.) that help these companies improve customer experience and lifetime value. Your Responsibilities Create and execute a go-to-market (GTM) strategy for BFSI solutions. Manage the entire sales process : from finding leads to closing deals. Build relationships with C-level executives (like CEOs, CIOs) at client organisations. Work closely with partners or create new partnerships if needed. Provide market insights to help improve the company's products. Report to the Head of Global Sales and coordinate with the BFSI Business Head . What Theyre Looking For You should have: 8+ years of sales experience in tech solutions for banks, insurance firms, or fintechs in the Middle East, South Asia, or India. Experience selling solutions in areas like: Customer Experience Management (CXM) CRM (Customer Relationship Management) Data/Customer Analytics A strong network among key decision-makers in the BFSI industry. Knowledge of contracts and negotiations. Leadership potential to eventually build a larger BFSI sales team. Up-to-date with tech trends (AI, Big Data, Digital Transformation, etc.) Contact : Sam- 7982371791 Email : Sam@hiresquad.in

Hiring for Customer Support Voice Process Location: Bangalore (Work from Office) Shift: Day Shift Work Days: 6 Days Working | 1 Day Rotational Off CTC: 37,000 (Take Home: 32,000) Notice Period: Immediate Joiners Preferred Eligibility Criteria: Experience: Minimum 1 year in Customer Support – Voice Process Languages Required: Hindi and English (both mandatory) Qualification: Minimum 12th Pass Key Requirements: Strong verbal communication skills Ability to handle customer queries and resolve issues efficiently Willingness to work from office Contact: Archana – 9332827358

Hi, We provide on-demand video interviews service to employers and job-seekers. If you are interested in becoming a part time remote interviewer on our platform .please review below details and apply using link:- https://forms.gle/vh2vQk5uqxSLa7G67 PLEASE NOTE THAT APPLYING THROUGH THIS LINK WILL HAVE MORE VISIBILITY AND PREFERENCE Please find below details regarding this opportunity:- About Risebird;- Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities. Platform for talented people to monetize their idle hours in interviewing Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part-time interviewers in last 5 years More details on https://risebird.io/ About Interviewer:- 1.Confidentiality and data privacy- Interviewers profile are never shared with customers, never mapped to current company recruiter, never mapped to candidate of interviewers current company 2. Payment flexibility- specific date payments, upfront display of payment for every interview- you can assign only those interviews that suit your payment expectations. 3. 100% remote- all interviews are conducted online and we will never request for offline visits. 4. No unfair deductions- only 10% TDS is deducted and remaining is transferred to your preferred account, 5. TDS certificate is provided too 6. Time flexibility - 6AM -12AM during the weekdays, weekends, it's not forced time schedule, you decide which interviews you want to take ,no fixed rules 7. Easy to use- one time efforts, 15 mins call to share expectation, 5-10 mins max to see portal video. 8. Employment opportunities- Interviewers on our platform get both part-time and fulltime job offers from the quality of interviews they conduct while maintaining confidentiality. Offers are shared with interviewers and only after their approval we connect them back to requester 9. ROI - Continuous part-time income in highly confidential manner for life time of your career along with opportunities to create part-time/full-time employment opportunities JD for Oracle CX Implement and configure Oracle CX Cloud modules (Sales Cloud, Service Cloud, Marketing Cloud, CPQ Cloud, etc.) Work with business stakeholders to gather and analyze requirements. Customize workflows, reports, dashboards, and integrations. Provide post-implementation support and training to end-users. Lead functional design workshops and solution presentations. Collaborate with technical teams for integrations with ERP, eCommerce, and third-party systems. Align CX strategy with business goals and customer journey optimization. Ensure data integrity, performance, and security across CX platforms.

ROLE: Consultant, Service Excellence LOCATION: Bengaluru, Mumbai, New Delhi, Hyderabad BUSINESS: Customer & Marketing ENTITY: USI (India Offices of the U.S) ABOUT THE TEAM (CSAD): Customer Strategy and Applied Design (CS&AD) offering, as part of Customer & Marketing portfolio, helps companies address the entire range of top management challenges including pursuing new growth opportunities, customer engagement and service strategies, channel strategies, pricing strategies, as well as marketing and sales strategies and efficiencies. With extensive industry relationships and insights, we assist clients in identifying opportunities to optimize resources and maximize value across the entire customer journey, spanning various channels, customer segments, and experiences. Through testing and learning, we determine the most valuable path, whether it involves launching a new business, pricing a service, targeting a different customer group, or exploring a new channel. We aid clients in defining their future customer operating model, encompassing roles, processes, structures, and technology platforms, all aimed at generating business value. Our work positions us at the forefront of numerous complex and unique C&M deals, bringing a business value perspective to all aspects of C&M operations. ABOUT Customer & Marketing: The Customer & Marketing offering portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. JOB DESCRIPTION: We are seeking someone who possesses a unique blend of business strategy and ability to leverage modern technology solutions to help clients develop optimal customer service solutions; define value propositions and strategic imperatives that can drive topline (sales enhancement, customer growth, customer experience enhancement) and bottom-line improvements (operational efficiencies across people, process and technology). An ideal candidate will need to work in close collaboration with US teams to implement best-in-class solutions that generate significant impact for its clients, design customer journeys, service delivery models, customer experience, contact center operations, contact handling technologies, field service, omni-channel strategy, workforce management design and identify key performance indicators. This role demands a critical and strategic thinker who keeps abreast of emerging trends in business and customer service strategy and can work collaboratively with cross-functional teams to ensure seamless integration of solutions into broader business mandates. KEY RESPONSIBILITIES: 1. Assess clients customer service and experience capabilities and work with key stakeholders to ideate the future of customer service organization including delivery model design, processes and technology landscape assessments to drive top-line and bottom-line improvement objectives. 2. Define and prioritize capabilities and initiatives across people, process and technology to get to the future state, including feasibility models, business case design etc. 3. Design and deliver the capabilities needed for modern, digitally enabled customer service capabilities including messaging apps, chatbots, texts (SMS), emails and social media platforms. 4. Improve operational efficiencies through process redesign and actionable, data-driven insights from service performance assessment. 5. Enable omni-channel customer service strategy through implementing comprehensive and integrated business and technical solutions. 6. Own and manage end-to-end service transformations (CCaaS, CAI, FSM etc.) from discovery to deployment stage including stakeholder management, requirement gathering, target state design, migration planning, testing strategy, change control and risk mitigation planning. REQUIRED EXPERIENCE AND SKILLS Deloitte is looking for an Experienced Practitioner to assist clients with building capabilities that helps them better understand the current state gaps and define the future state of their service functions. The ideal candidate shall possess deep content expertise around areas of customer service, contact center operations and field service management along with strong industry experience and good analytical skills to be part of the Service Strategy, Design and Measurement practice. : Experience in strategy consulting from consulting firms, Big 4 firms, experience within the Service Excellence and customer experience departments : across Insurance, Life Sciences, Telecommunication, Media & Technology, Banking preferable. Demonstrated understanding of the adoption of technology and its impact to future operating models and organizational structures preferable : Managing the pace and delivery of projects including coordination with key project stakeholders, reporting key findings and contributing to the wider business unit through business development, knowledge sharing and other activities : A strong foundation in delivering actionable, data-driven insights with good exposure on complex data sets, performing quantitative analysis and Synthesizing and presenting insights and recommendations from data : In addition to the core consulting and analytical skills, it is important that the candidate has post-masters experience in Customer Service domain: Experience in one or more of the following areas: customer and agent journey mapping, service delivery model design, customer experience improvement, Net Promoter Score (NPS), customer service operations (contact centers, field service) and technology, performance measurement, workforce management, omni-channel engagement, Conversational AI, Cloud communication platforms for customer engagement, speech analytics & automated quality management, case management, CRM systems REQUIRED QUALIFICATIONS: MBA from a premier school in India or abroad 2 - 4 years for Consultants 4 – 7 years for Senior Consultants Preferred Qualification Exposure to working in non-India Geographies (preferably US) and/or interacting with global stakeholders ABOUT DELOITTE: Deloitte is the brand under which independent firms throughout the world collgaborate to provide services in a geographic area. These firms are members of Deloitte Touch Tohmatsu Limited DTTL, a UK private company limited by guarantee. With 415,000+ people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions, and successful fast-growing companies. Deloitte in U.S. In the United States, the subsidiaries of Deloitte LLP provide the following services: Audit & Assurance Consulting Financial Advisory Risk Advisory Tax Deloitte Support Services India Pvt. Ltd Enabling Areas (EA) at the U.S. India offices are the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S and India professionals and is continually evaluating and expanding its portfolio. HOW YOU’LL GROW: At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India BENEFITS: At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you DELOITTE’S CULTURE: Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte CORPORATE CITIZENSHIP: Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities . Learn more about Deloitte’s impact on the world RECRUITING TIPS: From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. OUR PEOPLE & CULTURE: Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. OUR PURPOSE: Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. PROFESSIONAL DEVELOPMENT: From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and user experience. You will also participate in testing and debugging processes to ensure the applications function as intended, while continuously seeking ways to enhance application efficiency and effectiveness. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Collaborate with cross-functional teams to gather requirements and provide technical insights. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX.- Strong understanding of application development methodologies.- Experience with cloud-based application deployment and management.- Familiarity with API integration and development.- Knowledge of software testing and debugging techniques. Additional Information:- The candidate should have minimum 3 years of experience in Genesys Cloud CX.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX.- Strong understanding of application development methodologies.- Experience with cloud-based application deployment and management.- Familiarity with API integration and development.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Genesys Cloud CX.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking, or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward In this role, your responsibilities may include: Works closely with project team and client employees to develop, test, and implement Oracle Cloud solutions. Implement to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities. Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 4+ years of implementation experience in Oracle Cloud CX Experience as a techno-functional on full-life cycle implementations of Oracle CX Sales & B2B Service Cloud Applications Strong implementation expertise in at least two of the following is a must on CX Sales, B2B Cloud, Oracle Integration Cloud, Visual Builder Cloud Services, Visual Builder Studio. Deep knowledge in web based front end development using - HTML, JavaScript, and CSS, Groovy Proficient in integration techniques such as REST APIs and data migration tools Preferred technical and professional experience Ability to work independently and balance multiple task assignments. Excellent problem solving, critical thinking and analytical skills with the ability to exercise good judgment. Experience with VBCS (Visual Builder Cloud Service) and Redwood is good to have

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Cloud Infrastructure Administration Good to have skills : Oracle Cloud Infrastructure ArchitectureMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Technical/Environment LeadAs an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve overseeing the application development process and ensuring successful implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead the application development process- Provide guidance and support to the team- Ensure successful implementation of applications Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Cloud Infrastructure Administration, CCS, OFS, WACS, ERP , primavera application admin (Technical).- Good To Have Skills: Experience with Oracle Cloud Infrastructure Architecture- Strong understanding of cloud infrastructure administration- Experience in designing and configuring applications on Oracle Cloud Infrastructure- Knowledge of cloud security best practices- Administer and support Oracle SaaS applications (ERP, EPM, CCS, CX, WACS, OFS, Primavera Cloud).- Expert understanding of Oracle Integration Cloud (OIC), BI Publisher, and security administration.Strong troubleshooting skills and experience in multi-team collaboration.- Excellent communication and documentation skills.- Exposure to PaaS-based customizations or Oracle VBCS/ADF.(Preferred)- Experience in regulated industries (Utilities or Public Sector).(Preferred)- Understand Business requirement to Onboard Applications in OCI and prepare architecture diagramsSaaS (ERP) / PaaS (OIC, ATP, ADW ) Administration- Refresh of SaaS / PaaS Environment from Production- SaaS (ERP and other cloud application) Post refresh activities.- Create and Manage Object Storage for Saas applications Additional Information:- The candidate should have a minimum of 12 years of experience in Oracle Cloud Infrastructure Administration- This position is based at our Mumbai office- A 15 years full-time education is required Qualification 15 years full time education

Role & responsibilities To manage the day-today activity of CSAT process. Process insights through Data analysis and Identification of Root causes of DSAT Calling to be done @ detractors to identify the reason for giving low rating. Preferred candidate profile Excellent communication, interpersonal skills Computer skills (MS Office) especially MS-Excel Prior customer service & CSAT process experience is an additional advantage Perks and benefits

Job Title - GN - SONG - Service - Nice CX One - Analyst Management Level: 11/Analyst Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Nice CX One Good to have skills: Contact Center Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following Use cross domain functional exposure: Experience in contact center and overall customer service area, working in high-paced and complex projects and understanding industry specific Customer Service processes, operations and functional needs. Deploy thorough skills to manage stakeholder expectations: Engage in resolving issues, risks for the success of the project, possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply application design and development experience: Knowledge of implementing the orchestration platform of Contact Center Solution preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self-Service vendor organizations, or leading consulting firms. Deep dive with leading-edge expertise in implementing multichannel: Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using Contact Center Solution tools. Maximize thorough understanding of Contact Center Solution Framework: Integration with internal and external components, API integrations, understanding of Java, WebServices, Containerization (Kubernetes), deep knowledge of multiple contact center and speech recognition vendor platforms including hands-on experience with products. Professional & Technical Skills: Experience across functional and technical Voice and Non-Voice solutions: SMS, Email, Chat, web etc. applications solutions using application development tools. Experience and knowledge of Contact Center Solution Infrastructure Components :Those around routing, reporting, recording, multi-media (SMS, email, chat) WhatsApp, outbound, callback & inbound IVR solutions, chatbot, voice Bot Knowledge of Web Integration with Orchestration applications :Use AI and Natural Language processing (NLU Engines), knowledge of cutting-edge technologies including chat and voice Bot, AI, RPA Experience in auxiliary systems: Including WFM, Recording, Virtual Hold, Quality Management will be a plus. Additional Information: 1-4 years of experience across in depth functional and technical areas on delivering Voice and Non-Voice solutions e.g. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop), design and application experience on implementing multichannel self-service/IVR and DFO solution. Experience in automating, designing and implementing key business processes in the domain of Customer Services, Contact Center Solution Cloud administration & application development using Contact Center Solution Interaction Designer About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atAbout Our Company | Accenture About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network | Accenture in One Word come and be a part of our team. Qualification Experience: Minimum 3+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for performance and user experience. You will also participate in testing and debugging processes to deliver high-quality applications that meet the needs of the organization and its clients. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX.- Strong understanding of application development methodologies.- Experience with cloud-based application deployment and management.- Familiarity with API integration and development.- Knowledge of user interface design principles and best practices. Additional Information:- The candidate should have minimum 3 years of experience in Genesys Cloud CX.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for performance and user experience. You will also participate in testing and debugging processes to deliver high-quality applications that meet the needs of the organization and its clients. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX.- Strong understanding of application development methodologies.- Experience with cloud-based application deployment and management.- Familiarity with API integration and development.- Knowledge of software testing and debugging techniques. Additional Information:- The candidate should have minimum 3 years of experience in Genesys Cloud CX.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

QA Testing IVR The QA Testing Analyst is responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary works on multiple projectssystems as a project team member and are considered to be a subject matter expert for a single projectsystem. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work Integration, System, End to End and User Acceptance, production support contact center systems is executed and avoids escalation Participate in assigned Scrum ceremonies. Understand QA scope, provide QA estimates and plan the tests. Create Test casesscripts (manual and automated) and ensure test data is in place. Execute Tests (manual and automated) on time. Participate in release discussions and provide QA support as needed. Understand existing Automation Framework and maintain and modernize it, automate regression tests, and add value for optimization. Provide hands on support in automation issues resolution and be a team player in ensuring Mobile QA Automation UI API is successful. Good communication skills and coordinate with on shore and offshore members as needed. Daily status reporting to leadership during Functional Testing or Regression Testing and ensure the release defects are tracked to closure. RisksIssues within team are communicated proactively to Immediate Manager and assist in tracking them to closure. Bring thought leadership in Mobile channel and add value to Testing needs. Testing tracked and documented through Azure Dev Ops May work in systems including contact center reporting and analytics, call recording, workforce management, speech analytics Integrated voice response (IVR) or IVA contact center call routing agent skilling agent desktop and phone and systems susch as CRM. Preferred Qualifications Negotiation skills with the ability to influence others by informationknowledge sharing Proficiency in using Cyara automation test suite, in addition to in depth knowledge of common testing methods terminology and industry best practices Experience with contact center systems, including Cisco UCCE Verint WFO Suite, Nuance natural language IVRsd and VHT Callback. Genesys Cloud certification preferred. Experience with Agile collaboration systems including Microsoft Azure DevOps ADO or Jira with the ability to explain system issues clearly and concisely to all levels of management and establish effective working relationships with our internal customers Experience in an AgileScrum environment Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI SOX or similar standards Advanced knowledge of using software packages or tools for processing or displaying data Most testing will be manual as there is limited automation capability with the voice IVR This may change as we expand our contact center capabilities Automation where used would be executed through our Cyara tool Familiarity with contact center technology is highly desired Routing reporting workforce management speech and text analytics chat phone and desktop Although we have not transitioned yet we are in the process of transitioning so expereince with the Genesys CX cloud platform is preferred

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP CX Service Cloud C4C Good to have skills : SAP Sales and Distribution (SD)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications align with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Strong SAP technical, configuration, and business area knowledge in S4 HANA CS module (Service management) and S4 HANA Service solution.- In-Depth knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer- Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition- Very good knowledge of Service work orders and integration throughout repairs process- Knowledge of service labor posting and integration with time keeping systemGood Knowledge of material issues and postings- Knowledge of S4 HANA Integration with Field service management is strongly desired.- Translate user's requests into application system solutions- Resolve business issues by working with various groups within the company- Redesign procedures to suggested best business practices in S4 HANA - We are also looking for people with integration capabilities and cross modular capability in SAP SD and MM/LE.- Strong understanding & experience in Integration of CS and SD with Material Management (MM), Logistics Execution (LE) & Financial Accounting (FI) modules. Professional & Technical Skills: - Should have excellent communication skills- Ability to work in a customer environment and work in coordination with a remote project team- Ability to build good training documentation- Analytical skills to build problem statements and come up with solution statements- Experience in managing tasks and deliverables related to an SAP implementation project in different phases Additional Information:- The candidate should have minimum 5 years of experience in SAP CX Service Cloud C4C.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Roles and Responsibilities : Develop and maintain complex data models to drive business insights and decision-making across various industries. Collaborate with cross-functional teams to design, develop, and implement data-driven solutions that meet client needs. Provide expert-level support in analyzing large datasets using Python, SQL, and other tools to identify trends, patterns, and correlations. Design and deliver high-quality reports, dashboards, and visualizations to effectively communicate findings to stakeholders. Job Requirements : 4-13 years of experience in data modeling or a related field such as customer analytics or CX consulting. Strong proficiency in programming languages like Python and SQL; ability to work with large datasets. Experience working on projects involving customer segmentation, engagement, and insight generation using advanced statistical techniques.

Type: Contract * Strong knowledge in Scoping of the solution Business Configuration code list mapping and language adaptation. * Strong knowledge integration with other CX products andSAPSystem likeSAPCPQSAPS4 HANA andSAPECC usingSAPCPI. * Ability to communicate effectively both written and verbal with technical and non-technical multi-functional teams.

Mandatory Skills: SAP CX CPQ Callidus Cloud. Experience8-10 Years.

About the Company e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare. In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 24 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry. Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us Position Summary We’re hiring a Service Designer to architect seamless service experiences across our customer journeys and internal operations. You’ll partner closely with UX, product, and ops to ensure our digital experiences are powered by efficient, scalable systems. Your work will focus on driving measurable business value—increasing revenue, reducing operational costs, and improving employee productivity. You’ll design services that support e-commerce flows, internal AI tools, logistics, and social workflows—ensuring every touchpoint is supported by intentional, well-orchestrated systems. Responsibilities Service Mapping: Document end-to-end customer and employee journeys to surface pain points and improvement opportunities Blueprinting: Develop service blueprints connecting people, tools, and processes across frontstage and backstage touchpoints Business Impact: Redesign services that directly influence metrics like revenue, return rates, AI approval rate, and support efficiency Cross-Functional Alignment: Facilitate workshops with UX, product, ops, and marketing to co-create scalable, aligned service models System Integration: Ensure services align with internal systems (CRM, order management, AI platforms) to eliminate redundancy and friction Validation & Testing: Pilot service improvements with real users and teams; iterate based on feedback and performance KPI Definition: Define and track service metrics (NPS, SLA, cost-to-serve, adoption) Change Enablement: Support implementation through clear documentation, training materials, and adoption strategies Strategic Thinking: Ask why, connect service gaps to business goals, and design for measurable impact across experience, efficiency, and growth. Requirements 5+ years in service design, CX, or experience strategy, ideally in e-commerce or digital retail Strong skills in journey mapping, blueprinting, and systems thinking Experience reducing operational cost and improving service delivery through design Skilled facilitator with the ability to align cross-functional teams Familiarity with enterprise platforms (CRM, ticketing, logistics, AI content tools) Data-driven mindset—comfortable defining, measuring, and optimizing service KPIs Passion for designing systems that scale and create tangible business impact Minimum Work Experience 5 Maximum Work Experience 10 This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion. e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: SAP CX CPQ Callidus Cloud. Experience5-8 Years.

1.5/2 years of relevant experience in Genesys CX Developer, preferably from a contact center background Strong proficiency in Genesys PureEngage platform components Familiarity with telephony protocols and technologies (SIP, TDM, VoIP) Required Candidate profile Proficient in Genesys Composer for IVR development. Experience with Genesys routing strategies, Workspace Desktop Edition (WDE), and other Genesys modules Solution Design Application Development