414 Cx Jobs - Page 2

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spannin...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usab...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usabil...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, CISCO IP Phone, Genesys Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet user needs ...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : Scaled Agile Framework (SAFe)Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized...

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. Were inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means youll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diver...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned with business objectives. Yo...

About The Role Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture, Google Cloud Machine Learning Services, Deep Learning Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typic...

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Data Engineer, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. ...

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots....

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary : Responsible for handling day-to-day contact center operations, requirements, and issues.Provide L1.5 support for operational activities including basic troubleshooting of associated services on Genesys Cloud. Roles & Responsibilities:oGood understanding about Genesys Cloud - Account Settings, People and Permission, Directory, Integration, Architect – ...

About The Role Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Genesys Cloud CX Good to have skills : Solution Architecture Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Solution Architect, you will engage in a dynamic environment where you will translate client requirements into innovative and e...

About The Role Job Title Genesys_Level 7_Manager _( Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skills Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills Genesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summar...

Skills : SAP C4C Functional Location : Panindia Notice Period: Immediate. Type: Contract Description Strong knowledge in Scoping of the solution Business Configuration code list mapping and language adaptation. Strong knowledge integration with other CX products andSAPSystem likeSAPCPQSAPS4 HANA andSAPECC usingSAPCPI. Ability to communicate effectively both written and verbal with technical and non-technical multi-functional teams.

Role Summary: We are seeking a strategic and hands-on Oracle CoE and GTM (Go-to-Market) Leader to drive solution excellence, innovation, and market positioning for our Oracle Cloud and EBS services across SCM, Finance, HCM, and CX domains . This role will combine technical depth with business acumen to lead a high-performing team, strengthen Oracle partnership alignment, and architect go-to-market strategies that fuel growth. Key Responsibilities: CoE Leadership: Build and lead a Center of Excellence (CoE) across Oracle Cloud and Oracle EBS modules (SCM, FIN, HCM, CX). Define and continuously refine implementation methodologies, solution accelerators, and reusable assets . Mentor solution ar...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team membe...

About The Role Project Role Application Lead Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet the required specifications and functionality. You will engage in discussio...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team membe...

About The Role Project Role Application Lead Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet the required specifications and functionality. You will engage in discussio...

Role & responsibilities Customer CoE Managers lead multiple teams while doing case delivery for clients or IP development. They handle multiple stakeholders while working closely with expert partners , case teams across geographies and industries with focus on M/CX related projects . Managers bring specialized knowledge to MCX product(s) in development of related IP/ tools as well as leading end client/case delivery. They play a key role in driving the teams overall answer, client communication, planning etc. A manager acts as a strategic Leader who takes responsibility developing team members for key leadership roles in teams. He/she provides feedback and coaches Project Leaders on task exe...

Role & responsibilities Customer CoE Managers lead multiple teams while doing case delivery for clients or IP development. They handle multiple stakeholders while working closely with expert partners , case teams across geographies and industries with focus on M/CX related projects . Managers bring specialized knowledge to MCX product(s) in development of related IP/ tools as well as leading end client/case delivery. They play a key role in driving the teams overall answer, client communication, planning etc. A manager acts as a strategic Leader who takes responsibility developing team members for key leadership roles in teams. He/she provides feedback and coaches Project Leaders on task exe...

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. Were inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means youll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diver...

Role Purpose: BAU ;Location :Pune HP Aruba Network BAU JD Role & Responsibilities: Set up and maintain Aruba EdgeConnect SD-WAN across branch and core network environments. Perform configuration and support for Aruba CX switches, including features like VSX, device profiles, and network segmentation. Manage and optimize Aruba wireless deployments through Aruba Central, ensuring consistent coverage and performance. Use Aruba Central to streamline configuration, monitor network health, and apply standardized policies. Design and enforce VLANs, routing rules, and access controls to support secure and scalable network operations. Leverage ClearPass for centralized authentication, policy enforcem...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Solution Architecture Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a highly skilled CCaaS Architect with 15 years of experience in designing and leading enterprise-scale Cloud Contact Center tra...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 12+ years of experience to lead and deliver end-t...