419 Cx Jobs - Page 17

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : Configuration & Release ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are func...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : Scaled Agile Framework (SAFe)Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with various stakeholders to gather requirements, developing innovative solutions, and ensu...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usabil...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : Scaled Agile Framework (SAFe)Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : Application ModernizationMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized f...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usabil...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : Test ManagementMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned with business ...

Implementation Expert (Ex-Freshworks / SaaS CX Background Preferred) We are looking for a highly skilled Implementation Expert with 2 to 7 years of experience, preferably from Freshworks or SaaS CX background, to join our team in the Advertising & Marketing - Public Relations industry. Roles and Responsibility Implement and manage marketing automation platforms to enhance customer engagement. Collaborate with cross-functional teams to develop and execute multi-channel marketing campaigns. Analyze campaign performance using data analytics tools to optimize future initiatives. Develop and maintain relationships with key stakeholders, including clients and partners. Stay up-to-date with industr...

About the Role We are looking for a detail-oriented and creative individual to take ownership of the Bot Knowledge Base (KB) and Prompt Design across platforms like Chatbots and WhatsApp Bots. This role is crucial in delivering a seamless conversational experience, optimizing automation, and reducing operational costs. What Youll Do Bot Prompt Design & Conversation Flows Design, refine, and maintain prompts for key merchant queries Create empathetic, accurate, and user-friendly conversation flows Translate backend logic into clear, intuitive bot interactions Knowledge Base (KB) Management Own the end-to-end lifecycle of bot KB entries (create/update/retire) Collaborate with product and busin...

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled and visionary AI/ML Manager to lead the development of advanced AI-driven applications and solutions using Google Cloud's Conversational AI (CCAI) platform and Gen AI models. In this role, you will architect, design, and deploy scalable AI solution...

Job Title - GN - SONG - Service - Google Gen AI - Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A Must-have skills: Google Generative AI Studio Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and ...

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative en...

Job Title - GN - SONG - Service - Nice CX One - Analyst Management Level: 11/Analyst Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Nice CX One Good to have skills: Contact Center Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following Use cross domain functional exposure: Experience in contact center and overall customer service area, working in high-paced and complex projects and understanding industry specific Customer Service processes, operations and functional needs. Deploy thorough skills to m...

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative en...

Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solving customer-faci...

We are seeking a high-performing Program Manager to lead ticket operations and strategy for key service categories like Repairs & Maintenance (R&M), Internet, Housekeeping, Food, and Utilities. This role is pivotal in ensuring SLA adherence, cross-functional process ownership, and proactive CX interventions to reduce operational friction and enhance resident satisfaction. Key Responsibilities : 1) Operational Excellence Own and drive operational metrics (SLA, TAT, Reopen%, etc.) for your assigned CX categories (e.g., R&M, Internet). Ensure 100% SLA adherence for all support tickets and resident escalations by closely monitoring ground resolution teams and vendor partners. Set up and maintain...

DevOps or Sys Eng, Assist in Genesys Cloud CX config, Architect flows, Data Actions, and integrations. Support Voice AI (Dialogflow, Lex) in IVR Maintain CI/CD, troubleshoot issues, script automation, manage monitoring tools, and document deployments Required Candidate profile Basic knowledge of Genesys Cloud CX or contact center platforms. Exposure to Voice AI (Dialogflow/Lex), Git, scripting, Linux, and cloud (AWS/Azure). Eager to learn and grow in a dynamic setup

Hiring: International Voice Process (Customer Support) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 30k Plus Incentives Apply soon....

Job Description: Customer Care Manager Location: Chhatarpur, Delhi Employment Type: Full-Time Department: Customer Success About the Role: We are looking for a highly driven and empathetic Customer Care Manager to lead our customer service operations and ensure an exceptional post-sale experience for our clients. The ideal candidate will have proven experience in team handling, managing escalations, and driving customer satisfaction metrics. Key Responsibilities Lead and manage the customer care team to ensure high performance and productivity. Develop and implement strategies to enhance customer experience, satisfaction, and retention. Handle escalated customer complaints and provide timely...