416 Cx Jobs - Page 14

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled and visionary AI/ML Manager to lead the development of advanced AI-driven applications and solutions using Google Cloud's Conversational AI (CCAI) platform and Gen AI models. In this role, you will architect, design, and deploy scalable AI solution...

Job Title - GN - SONG - Service - Google Gen AI - Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A Must-have skills: Google Generative AI Studio Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and ...

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a seasoned Senior Manager CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite. This role demands a visionary leader who can bridge the gap between busine...

Job Title: SAP C4C Consultant Experience: 812 Years Locations: Hyderabad, Bangalore, Chennai, Pune, New Delhi, Mumbai Position Overview: We are seeking an experienced SAP C4C Consultant to lead and deliver enterprise-grade CRM solutions within SAP Cloud for Customer (C4C). The ideal candidate will possess over 8 years of expertise in CRM technologies, with a minimum of 3 years in SAP C4C, and have a proven track record in managing cross-functional and geographically dispersed teams. Key Responsibilities: Solution Design & Architecture: Lead the design and implementation of SAP C4C solutions, ensuring alignment with business requirements and SAP best practices. Team Leadership: Manage and men...

As the Analytics Manager, you will oversee the end-to-end delivery of insights across Silvermine's product suite including eForm2290, eMCS150, and Truckopedia. You'll lead a multidisciplinary team, define the analytics roadmap, and establish robust data practices that inform strategic and tactical decisions. KEY RESPONSIBILITIES: - Lead and mentor a cross-functional analytics team supporting product, business, marketing, and CX. - Collaborate with functional leads to align analytics projects with business OKRs. - Own and evolve the KPI frameworks for products and business performance. - Ensure high quality and consistency of dashboards and reports. - Coach and manage a team of analysts, fost...

Key Responsibilities: • Design and deliver user flows, wireframes, prototypes, and high-fidelity mock-ups using tools like Figma, Adobe XD, or Sketch. • Ensure that all UI designs comply with usability, accessibility (WCAG), and responsive design standards. • Collaborate with cross-functional teams including UI Designers, UX researchers, developers, product managers, and stakeholders to convert concepts into functional and user-friendly designs. • Translate complex business requirements into clean, scalable, and engaging user experiences. • Participate in design reviews, usability testing, and iterative improvements based on feedback. Technical Requirements: • Bachelors/master's degree in de...

Job Purpose: To lead and oversee the Customer Experience (CX) and Aftersales (AFS) functions across the North Region, ensuring effective implementation of strategies that drive superior customer satisfaction, enhance dealer profitability, and optimize overall service network performance for Kia India. Key Responsibilities: Regional Leadership & Team Management Oversee the AFS Regional Office and regional CX team to implement CX and Aftersales strategies across the region. Regularly review team performance, ensure manpower availability, manage attrition, and lead retention programs. Conduct regular performance reviews and provide guidance to ensure effective implementation of Kia India's CX s...

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service,...

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spannin...

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, a...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities :- Key Responsibilities:Voice Channel Development:Design and customize voice applications in Genesys Cloud CX. Develop IVR (Interactive Voice Response) systems and call routing strategies. Integrate voice channels with CRM systems and backend services. Troubleshoot and resolve voice-related issues. Optimize voice channel performance ...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance user experience and operational efficiency. You will eng...

Note: Candidate must have 8-10yrs of Hunting experience. Candidates must have strong background in selling Martech, CDP, Analytics, AI, CX, etc. Must have been selling to CBO, CMO, Servicing Head, Care Head, etc. We are only looking for candidates who has sold in at least 2 verticals such as insurance, securities (Capital marketing), lending, Retail banks or NBFC As the Sales Lead of BFSI Business, you: Will create a GTM strategy and plan for company's solutions for retail financial services and build a strong, credible client list for the company. Will be responsible for selling Companies AI for CX and Customer Lifetime Value Management solutions globally, with initial focus in India, the M...

Respond/resolve complaints quickly CRM campaigns Identify new/cost-efficient communication channels Track order placement, fulfillment, Dispatch, Shipping, follow up Track lead generation, segmentation, qualification,scoring & conversion Warranty Mgt Required Candidate profile 12+ years exp in Customer Relationship Management Lead Management Analytical, Teamwork,Customer Service & Problem solving skills Data Analysis Market Knowledge Good English Communication-written/Oral Perks and benefits Good CRM exp in Engineering & Product Company-MUST

Job Summary We are seeking a Sr. Agilist with 10 to 12 years of experience in Agile methodologies and CX-Scrum Master practices. The ideal candidate will have a strong background in Asset & Wealth Management. This hybrid role requires a dedicated professional to drive Agile transformations and enhance customer experiences within our organization. Responsibilities Lead Agile transformation initiatives across various teams to ensure effective implementation of Agile practices Oversee the development and execution of Agile frameworks including Scrum to enhance productivity and project delivery Provide guidance and mentorship to team members on Agile methodologies and best practices Facilitate S...

As an AI Voice LLM Integration Developer, you will play a pivotal role in building and optimizing Your work will focus on: Integrating GPT's ASR (speech-to-text) and TTS (text-to-speech) APIs into our platform. Handling real-time voice streaming from VoIP/SIP systems. Optimizing low-latency communication between AI models and telephony platforms (e.g., FreeSWITCH, WebRTC). Supporting PBX call routing handoWs with AI agents. Ensuring high-quality, natural-sounding AI-driven voice interactions. Key Responsibilities Design and develop real-time voice processing pipelines for AI-driven conversations. Integrate OpenAI's Whisper (ASR) and TTS APIs with VoIP and WebRTC systems. Develop low-latency ...

Position : Oracle Field Service Cloud Experience : 3 - 8 Years Job Location: Pan India Notice Period: up to 45 days Require Skills: Field Service / Sales Service/ B2B Service Cloud JD: About 3-8 years of Oracle Field Service Cloud SaaS Implementation Experience. Hand on experience in CORE OFSC functionalities like role/screens, Activity Scheduling and Quota/ Capacity Management. Experience in integrations with from end ticketing/ work order management systems such as Fusion CX B2B Service, OSvC, JDE etc. Understanding of Product / Inventory catalogues and sync functionalities. Exposure to Message Scenarios/ OIC Setup. Experience in downstream integrations with Billing/ ERP systems. Consultan...

Job Title: Manager Customer Experience (CX) Design Location: Bangalore Department: Customer Success, Service & Operation Job Description: We are looking for a dynamic Manager – Customer Experience Design to lead and drive customer-centric transformation across digital and operational journeys. The ideal candidate will be passionate about solving customer pain points, building scalable processes, and championing a voice-of-customer culture across the organization. Key Responsibilities: Act as the Voice of Customer (VoC) across all business functions and customer journeys Drive CX metrics improvement (NPS, CSAT, Resolution, CTU) by identifying pain points and improving processes Lead design th...

Job Title: Genesys Cloud Developer 100% Remote US PST hours Job Description: We are looking for an experienced Genesys Cloud Developer with 6-8 years of hands-on experience in contact center IVR and self-service development. The ideal candidate is technically strong, AI-savvy, and passionate about building smart, scalable customer experiences. Key Responsibilities Build conversational bots and voice experiences integrated with AI platforms (e.g., Azure Copilot, Genesys Bots, OpenAI APIs). Design and develop IVR and self-service flows using Genesys Cloud CX. Develop and optimize speech-enabled applications and call flows. Write and maintain code in Node.js, Python, or Java. Collaborate with c...

Job Summary We are seeking a highly skilled google dialog flow with 3 to 12 years of experience to join our team. The ideal candidate will have expertise in Google Dialog Flow ES and Google Dialog Flow CX. Experience in Data Governance is a plus. This is a hybrid role with day shifts and no travel required. The candidate will play a crucial role in developing and maintaining our conversational AI solutions ensuring they meet the highest standards of quality and performance. Responsibilities Develop and maintain conversational AI solutions using Google Dialog Flow ES and Google Dialog Flow CX Collaborate with cross-functional teams to design and implement new features Ensure the performance q...

Dear Candidate, Roles and Requirement: Experience in working with Google CCAI solutions creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). Passion for building leading class Google contact center solutions for clients (gcc) Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon C...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will als...

Back Key Responsibilities Develop conversational agents using platforms like Google Dialog flow CX, integrating with backend systems and APIs as needed Collaborate with conversational designers to bring flows, intents, and responses to life in production environments Use CCAI/CCAIP tools, including Dialog flow, Agent Assist, and Contact Center AI integrations, to build solutions within cloud-based environments like Google Cloud Test and tune bots for accuracy, latency, tone, and customer satisfaction Add training phrases, fallback strategies, and conditional logic to improve outcomes Support CI/CD pipelines for conversational experiences and use tools to monitor bot health and user interacti...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, par...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements in Pune. You will play a crucial role in the development and implementation of innovative solutions. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible fo...