414 Cx Jobs - Page 11

As a leading manufacturer of hydraulic quick couplings, multicoupling plates, and quick connect solutions with a global presence, you will be part of a family-owned company committed to delivering high-quality, safe, and reliable products. With a focus on serving top manufacturers in industries such as earthmoving, agriculture, oil & gas, and vehicles, we offer innovative quick disconnect solutions designed to meet diverse application requirements. All our products are manufactured in Italy using certified raw materials and advanced engineering expertise, ensuring exceptional quality through rigorous testing processes. Your role will involve managing customer interactions, handling quotation...

As an Associate Manager CX Process Design at PhonePe, you will be responsible for defining and enhancing the end-to-end customer handling experience across various touchpoints. Your role will involve designing efficient customer support flows, BOT workflows, and operational processes aimed at positively influencing business outcomes. Collaboration with cross-functional teams to drive automation, efficiency, and user satisfaction will be a key aspect of your responsibilities. Your primary responsibilities will include optimizing customer journeys by analyzing and identifying improvement opportunities, designing intuitive workflows across different channels, and developing support playbooks to...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA Plus Incentives CONTACT: Archana- 9332827358

As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking, or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward In this role, your responsibilities may include: Works closely with project team and client employees to develop, test, and implement Oracle Cloud solutions. Implement to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities. Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement Required educatio...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications a...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned with business objectives. You...

The ideal candidate should possess 3 to 9 years of relevant experience in UX design. The work location for this position is Gurgaon, and the minimum education requirement is a full-time three or four-year degree. A B. Design or M. Design degree would be considered an added advantage. The mode of work is from the office for 3-5 days a week. As a UX Designer, you will be responsible for understanding the overall UX design process, business stakeholder vision, and general software development/platform-specific principles in both CX and EX contexts. You should be mature in problem framing and requirements gathering methodologies and be able to contribute to these activities, including conducting...

You have a great opportunity to join as a Manager/Senior Manager in Bid Management with a leading company in Pan India. With over 10 years of experience, you should be well-versed in Bid Management. A Graduate/Post Graduate Degree holder with a minimum of 5 years of experience, especially in Business Process Services, would be preferred. Your role would include managing internal and external stakeholders effectively. You should have a strong understanding of functions like F&A, HR, Supply Chain, Procurement, and CX, along with knowledge about various industry verticals and their core business. Your proficiency in MS Word & PowerPoint is essential, and you should be able to write content that...

Are you a driven sales professional with a passion for Customer Experience and emerging tech like Voice AI and Conversational AI Vion Consulting is redefining the way businesses connect with their customers and is seeking an individual with 4-5 years of proven experience in IT Sales, particularly in the Customer Experience (CX) and Contact Center domain. In this role, you will be responsible for driving end-to-end sales cycles for CX and AI-driven solutions, building and nurturing relationships with key clients and decision-makers, identifying new business opportunities, and staying informed about trends in Voice AI, Conversational AI, and CX tech. Collaboration with pre-sales and tech teams...

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service,...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will als...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will als...

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a seasoned Senior Manager CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite. This role demands a visionary leader who can bridge the gap between busine...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned with business objectives. You...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Service Cloud C4C Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned with business objectives. Y...

The Senior Executive Customer Experience will play a critical role in addressing customer escalations and queries addressed to senior leadership of the organization while ensuring a seamless resolution process. The ideal candidate will exhibit strong communication skills - both written and verbal, resilience in challenging situations, and a customer-centric approach to enhance overall satisfaction. Key Responsibilities: Respond promptly to customer escalations and queries via email and phone calls and own customer cases end to end. Conduct extensive outbound calls to ensure issue resolution and customer satisfaction. Collaborate with all IndiGo departments like Airport Operations, Call Centr...

You will be responsible for classroom teaching and facilitation of foundational subjects of Data Science, including delivering and facilitating programs like B.Tech Data Science and BCA Data Science. Additionally, you will be involved in curriculum content creation, coordinating and conducting workshops/masterclasses in Data Science, AI & ML, Robotics, UX, CX, IOT, and other relevant subject matters. Mentoring and preparing students for internships and placements will also be a key part of your role. It is essential to adhere to Partnered University norms of examination, evaluation, and other important academic administration. You will mentor students for live projects, assignments, provide ...

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are seeking an experienced Oracle Application Solution Architect (Senior Manager) to lead the design, implementation, and optimization of Oracle Cloud and on-premises applications. The ideal candidate will have deep expertise in Oracle application suites across ERP, HCM, SCM, EPM, PPM, or CX and a strong understanding of enterprise busine...

Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection We are fueled by creativity and diversity of thought and in our workforce Our employees are supported to innovate and learn something new every day, We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results, Opportunity Overview Provide management, leadership, and support in the sales, Teradyne Semiconductor Test systems and applications for a speci??c customer or wherever business needs...

Is your favorite part of consulting sharing knowledge? We need you to explore new Oracle technologies + spread your knowledge of Fusion applications through Training! As a member of Oracle Customer Success you will join a team of SMEs charged with supporting Oracle Universitys Fusion Applications Technology training content. You will participate in the recording, delivery, creation and sale of Oracle University (OU) training assets including but not limited to the Cloud Learning Subscriptions, Live Training Sessions, Certification, and content. The Principal Oracle Cloud Product Education Lead - Oracle Fusion Sales and B2B Service Instructor/Consultant is a self-motivated professional who us...

Position Overview The Director, CX Technology Delivery plays a pivotal role in enabling business growth and productivity through the delivery and operation of customer experience (CX) technology solutions. This leader is responsible for driving offshore delivery operations supporting services across North America (NAM), Latin America (LATAM), Europe-Middle East-Africa (EMEA), and Asia-Pacific (APAC), ensuring consistent performance in line with organizational goals. This role will lead cross-functional engineering and delivery teams\u2014including Telecom, Contact Center as a Service (CCaaS), and Business Intelligence (DW/BI) infrastructure specialists\u2014focusing on scalable, reliable, an...

About The Role : Job TitleSAS CitDev Associate Engineer LocationBangalore, India Corporate TitleAnalyst Role Description We are seeking a skilled AI engineer to design, develop, and maintain AI-powered chatbots and conversational systems using Dialogflow CX, Vertex AI, and Terraform. The candidate will possess strong programming skills in Python and expertise in deploying scalable AI models and infrastructure through Terraform and Google Cloud Platform (GCP). This role involves collaborating with cross-functional teams to deliver intelligent and automated customer service solutions. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Ind...

At 3CLogic, we strongly believe in the value of our team members and understand that success is achieved through teamwork. As a fast-growing SaaS startup based in Rockville, Maryland, we have a diverse team working both locally and remotely. We prioritize talent and potential over geographical location, creating a hybrid remote and in-person culture that fosters personal and professional growth. We invite you to consider joining our vibrant team at 3CLogic, where every day is filled with exciting opportunities and colorful challenges. Our dynamic environment thrives on innovation and creativity, encouraging all team members to bring their unique perspectives and ideas to the table. We are a ...