414 Cx Jobs - Page 10

About The Role Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solvin...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP CX Service Cloud C4C Good to have skills : SAP Sales and Distribution (SD) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team mem...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities :- Key Responsibilities:Voice Channel Development:Design and customize voice applications in Genesys Cloud CX. Develop IVR (Interactive Voice Response) systems and call routing strategies. Integrate voice channels with CRM systems and backend services. Troubleshoot and resolve voice-related issues. Optimize voice cha...

About The Role Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a seasoned Senior Manager CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite. This role demands a visionary leader who can bridge the ga...

You will be part of Lenovo, a global technology powerhouse with a revenue of US$57 billion, operating in 180 markets worldwide. Lenovo is committed to delivering Smarter Technology for All, offering a comprehensive portfolio of AI-enabled devices, infrastructure, software, solutions, and services. As a company focused on innovation and inclusivity, Lenovo aims to create a more equitable and smarter future for all. Your role will involve proactive solutions selling to meet aggressive sales targets and deliver excellent customer experience. You will be responsible for executing the go-to-market strategy, providing thought leadership, and managing relationships with key executives. Utilizing a ...

Position Description: Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Job Summary : Design, develop, and implement Genesys-based call flows and routing strategies. Collaborate with business and technical teams to gather and understand requirements. Integrate Genesys with backend systems and third-party platforms. Troubleshoot and resolve issues in call routing and IVR. Participate in code reviews and adhere to best practices. Monitor and enhance system performance Must have skills : Genesys Cloud CX with Genesys Dialo...

Job Title: Genesys AI Developer Position: Senior Systems Engineer Experience: 5-10 years Category: Software Development/ Engineering Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR, chatbots, and voicebots Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson Strong knowledge of Genesys Architect Flows and c...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and implementation of innovative solutions. Roles & Responsibilities:- Expected to be an Genesys Cloud CX SME- Collaborate and manage th...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usabilit...

We are looking for a Principal Solution Architect to lead the architecture of strategic initiatives within CX Technology. This individual will play a key role in designing scalable and reliable customer engagement platforms, collaborating closely with engineering, product, and security teams to ensure architectural integrity and business alignment. Role Responsibilities As a Principal Solution Architect, you will: Partner with Enterprise Architect to architect and design complex, scalable solutions that power customer interactions across digital and assisted channels. Lead architecture efforts for strategic CX Technology programs, defining the solution context, dependencies, and interactions...

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights b...

Title and Summary Principal Enterprise ArchitectPrincipal Enterprise Architect GCD&C CX Technology Overview Mastercards Global Customer Delivery & Care (GCD&C) organization delivers world-class B2B and B2C customer experiences across multiple service channels. As part of the Customer Experience (CX) Technology team, we leverage modern software and Agile practices to develop self-service and automated solutions that are scalable, secure, and customer-centric. We are looking for a Principal Enterprise Architect to lead the architecture of strategic initiatives within CX Technology. This individual will play a key role in designing scalable and reliable customer engagement platforms, collaborat...

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled and visionary AI/ML Manager to lead the development of advanced AI-driven applications and solutions using Google Cloud's Conversational AI (CCAI) platform and Gen AI models. In this role, you will architect, design, and deploy scalable AI solution...

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights b...

What Youll Love About Working Here You can shape yourwith us. We offer a range of career paths and internal opportunities within Capgemini group.You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work onin tech and engineering with industry leaders or createto overcome societal and environmental challenges. Your Profile Experience in CX bid management in Tier-1/2 IT firms Strong communication, coordination, and documentation skills Exposure to technologies like Salesforce, MS-DX CR...

About The Role Project Role : Application Lead Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in pr...

Role & responsibilities 1. This role leads a very critical & core design charters in building/shaping up the companies supply chain for long-term 2. Solutioning of scalable capabilities to improve cost, customer experience 3. Defining detailed process/system flow, operator UI solutioning with UI designers, writing test cases, UAT & deployment on ground 4. Work on product road-map prioritization along with different stakeholders i.e. operations, product, planning, finance & engineering 5. Closely working with Categories/Planning/Product/Tech./Operations/Finance & other design teams in supply chain to solve problems with targeted designs & develop/deploy on ground 6. Re-engineering of existing...

About the Role Join our growing Customer Experience (CX) team and be the friendly voice our customers trust. This role is primarily voice-based and chat/email support, where you'll solve problems, guide users, and make every interaction a positive one. What Youll Do Handle customer queries via phone, chat, and occasionally email. Troubleshoot issues and provide quick, accurate solutions. Update and maintain customer records in our database. Collaborate with internal teams to improve service quality. Keep conversations empathetic, clear, and professional. What Were Looking For 2–5 years of experience in both voice and non-voice (chat/email) customer support processes. Excellent English commun...

About The Role This is a pivotal leadership role focused on strategy, execution, systems, and service operations. You'll be responsible for building and running our customer experience engine across eCommerce, retail stores, marketplaces, and social channels. Your mandate: deliver seamless journeys, fast and empathetic resolutions, strong feedback loops, and a service culture that reflects the DailyObjects brand. We're looking for someone who's hands-on, systems-savvy, and deeply passionate about turning operations into experiences. Key Responsibilities Strategy Create and execute strategies to ensure the highest level of customer service quality across all channels and touchpoints. Establis...

The Regional Marketing Manager - India will collaborate with the India sales team to implement effective marketing programs and demand generation campaigns in the India region to generate a consistent flow of quality sales leads. The primary focus will be to position Verint as a leader in CX, Contact Centre, and AI-driven customer engagement platforms in India, while also expanding market coverage, penetration, and reputation. Key responsibilities include developing a comprehensive marketing plan in coordination with the India Managing Director, executing integrated marketing campaigns with a digital emphasis using Eloqua/salesforce.com marketing automation platform, generating Marketing Qua...

Job Specification: Education / Qualifications / Professional Training (minimum qualifications required to perform the Job) *Essential * Bachelors Degree in Computer Science or Management with 3+ years of experience in development and Object Customization in Oracle CX Sales and service Cloud applications. * Should have sound knowledge and hands on experience of Groovy script development and new custom objects development using application composer * Should have hands on experience in development of custom UI pages using VBCS. * Should have hands on experience in Third party application integration leveraging SOAP/REST APIs. * Should have hands on experience on ICS and IDCS cloud and its integ...

The Senior Customer Experience Strategist plays a crucial role in leading day-to-day and long-term strategies for key accounts, demonstrating expertise in customer experience across digital platforms and loyalty journeys. They take ownership of customer and user journeys, utilizing research and data insights to enhance marketing effectiveness. This role involves spearheading digital innovation, translating complex information into engaging narratives, and fostering exceptional brand interactions. Responsibilities: - Develop high-quality solutions to drive brand value and business growth for clients. - Define and monitor customer interactions throughout the lifecycle, optimizing these interac...

Team Lead- Product Support, Customer Service and Support Team Are you someone who believes that Customer Service, support and relationship are the key drivers of an organization's success? Are you passionate of providing the best customer experience both internally as well as externally and a great communicator? If yes, then this m ight be the right opportunity for you to help you contribute to the growth of the leading business solution provider (Thomson Reuters- Great Place to Work Certified) through our legal and tax products . This role assists with day to day management of customer support. This role is a blend of management and hands on operational duties, such as responding to custome...

Seeking a dynamic and customer-obsessed professional to lead and scale our Customer Experience (CX) function across delivery, fulfilment, and support. The Head of CX will own delivery SLAs, customer satisfaction, and build systems. Required Candidate profile - 6–10 years in e-commerce / D2C operations or CX - Hands-on experience managing high-volume orders per month

Role: Customer Support Executive (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 1 year of experience in Customer Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Varsha- 9251688428