3.0 - 7.0 years

0 Lacs

karnataka

On-site

You will be working from the respective base location of the office or on the field every day of the week. Swiggy Instamart, a company dedicated to building the convenience grocery segment in India, provides over 2500 items to customers within a quick delivery time frame. The company aims to enhance the consumer experience by offering instant and delightful grocery delivery services. Currently operational in 19+ cities across India, Swiggy Instamart plans to expand further, driven by the positive response received from customers and the ambition to revolutionize the shopping experience in India. Your responsibilities will include recommending and advising best practices for picking and packing to enhance the customer experience. You will guide partner stores on processes for accurate picking, packing, and billing of orders, utilizing appropriate tools and dashboards. Additionally, you will assist partners in utilizing dashboards effectively to avoid inaccuracies that may impact the customer experience. It will also be your responsibility to evaluate the quality of Pods in terms of cleanliness, hygiene, and DE issues and propose measures to improve operational efficiency for a better customer experience. You'll advise partner stores on speed perception and order fulfillment, recommending best practices to enhance the customer experience. Providing suggestions for continuous improvement in achieving the best customer experience metrics, as well as identifying training needs to enhance these metrics, will also be part of your role. Furthermore, you will provide recommendations to partners on managing changes in demand patterns or spikes in order volumes during holidays or peak seasons, suggesting measures to prevent any negative impact on customer experience. To qualify for this role, you should be a graduate with 3-5 years of retail management experience. Experience in leading teams of 15 or more employees in a retail or store environment is essential. Strong problem-solving skills, data-driven decision-making abilities, and adaptability to dynamic situations are key attributes required for this position. Prior experience in the retail, FMCG, or quick commerce industry will be advantageous.,

Posted 2 weeks ago

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