Quality Analyst - E-Commerce Support Fusion CX

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an experienced QA professional with a sharp eye for detail and a strong background in e-commerce customer service operations, you are invited to join Fusion CX as a Quality Analyst at our Bangalore location. With over two years of experience in quality assurance within BPO or CX environments, this role provides you with the opportunity to shape customer excellence in a dynamic call center and customer service setting in Bangalore. Your main responsibilities will include monitoring and evaluating customer interactions across various channels to ensure process compliance and communication quality. You will be auditing calls, chats, and transactions to assess agent performance against predef...

Posted 2 months ago

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Quality Analyst E-Commerce Support Fusion CX

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Quality Analyst at Fusion CX in Bangalore, you will play a vital role in ensuring the highest standards of quality in e-commerce customer service operations. With your keen eye for detail and expertise in quality assurance within BPO or CX environments, you will have the opportunity to make a significant impact on customer excellence. Your responsibilities will include monitoring and evaluating customer interactions across various channels to ensure process compliance and communication quality. You will audit calls, chats, and transactions to assess agent performance against predefined benchmarks and provide constructive feedback to frontline teams for continuous improvement. Collaborat...

Posted 3 months ago

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