Deputy General Manager-Customer Experience (CX) Tata Motors

12.0 - 16.0 years

0 Lacs

pune, maharashtra

On-site

The role involves establishing and driving a sustainable, agile, and global technology customer experience framework to continuously introduce new customer experiences aligned with competition, market, and customer evolution. As the owner of the CX Framework at Tata Motors, you will advocate for and support its adoption, keeping it updated based on feedback. Your responsibilities will include mentoring team members in executing Design Sprints using Design Thinking practices outlined in the CX Framework. You will be responsible for gathering and analyzing customer feedback and data to identify trends, pain points, and improvement opportunities. This will involve conducting surveys, interviews...

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Service Designer Sofomation Energy

10.0 - 20.0 years

13 - 23 Lacs

pune

Work from Office

Role & responsibilities 10+ years of experience in Service Design . Strong in journey mapping, blueprinting, facilitation . Skilled in research, insight synthesis, and storytelling . Proven ability to work across teams in complex environments. Experience in B2B software/technical domains preferred. Lead journey mapping, service blueprinting, and workshops with stakeholders.

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