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7.0 - 11.0 years
0 - 1 Lacs
mumbai
Work from Office
Role & responsibilities Analyze structured and unstructured survey data to extract trends, patterns, and key insights related to customer experience, satisfaction, and behavior. Review and interpret open-ended (verbatim) responses, identify key themes, and assess sentiment using manual and automated methods. Support Quantitative Research and VoC/CX programs by creating cross-tab reports, dashboards, and insights summaries. Work closely with Consumer Insights, Marketing, Product, and Experience teams to translate data into business narratives. Design and deliver visually compelling PowerPoint presentations highlighting findings, pain points, and strategic recommendations. Present insights to ...
Posted 19 hours ago
9.0 - 14.0 years
25 - 40 Lacs
Chennai
Work from Office
Purpose We are looking for a dynamic and experienced CX professional to lead and support customer experience initiatives across the organization. The role will involve CX planning, data-driven presentation development, project execution, and cross-functional collaboration to improve customer journeys and service delivery. Key Responsibilities Support the CX in developing and driving customer experience roadmaps. Contribute to annual and quarterly CX planning, reviews, and strategy alignment with business goals. Prepare high-quality business presentations for CX planning, Monthly Performance Reviews (MPR), and leadership meetings. Sound knowledge on Fintech tools and business opportunities. C...
Posted 2 months ago
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