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Senior Quality Lead noon

3.0 - 7.0 years

0 Lacs

all india, gurugram

On-site

As a Senior Quality Lead at noon, you will play a crucial role in overseeing the quality monitoring process in the call center to ensure customer interactions align with company standards and compliance requirements. Your responsibilities will include driving the design for customer-centric model operations, initiating process-oriented changes, and facilitating reviews and action plans with relevant stakeholders. Your analytical and statistical approach will enable data-driven actions to improve business levers such as agent performance, training, processes, and technology. Additionally, you will develop proactive solutions, control efficacy of actions, and highlight key findings to the high...

Posted 1 month ago

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