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Technical Management Professional BT Group

5.0 - 9.0 years

0 Lacs

delhi

On-site

Role Overview: You will be providing 3rd line technical support and handling priority and complex Data issues for the team. Your responsibilities will include progressing incidents utilizing customer representatives, vendors, and other BT teams allocated to the account. You will also be required to assist other BT Data teams and technical teams in resolving incidents not necessarily residing in the Data estate. Key Responsibilities: - Manage the resolution process for all P1 & P2 and other critical incidents from inception to resolution, ensuring quick and correct assessment of the issue and identifying the impact to specific customers. - Provide technical support and extend help to L1 and L...

Posted 2 weeks ago

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