Senior Service Reliability Engineer BT Group

4.0 - 6.0 years

0 Lacs

delhi, india

Remote

Why this job matters The responsibility includes management of all Data Incidents to a successful resolution, both high priority tickets through to lower priority ones. The role holder will be tasked with ensuring the Data infrastructure is fully available; incidents are resolved in a timely manner and meeting the customer's service level agreements. The role owner will also be tasked with working collaboratively with their client counterpart to recommend improvements to the estate. This will include the recommendation of new and existing products in conjunction with the Design team. What You'll Be Doing Ownership for the progression of all Data incidents, problems and changes within the Ope...

Posted 1 week ago

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Technical Management Professional BT Group

5.0 - 9.0 years

0 Lacs

delhi

On-site

Role Overview: You will be providing 3rd line technical support and handling priority and complex Data issues for the team. Your responsibilities will include progressing incidents utilizing customer representatives, vendors, and other BT teams allocated to the account. You will also be required to assist other BT Data teams and technical teams in resolving incidents not necessarily residing in the Data estate. Key Responsibilities: - Manage the resolution process for all P1 & P2 and other critical incidents from inception to resolution, ensuring quick and correct assessment of the issue and identifying the impact to specific customers. - Provide technical support and extend help to L1 and L...

Posted 2 months ago

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