Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will Helps to establish sprint cadence. Coordinates with product owners to keep the sprint team’s backlog ready and groomed. Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level. Publishes committed sprint objectives. Identifies and escalates impediments. Maintains relevant metrics to help the team monitor their performance. Coordinates elements of the sprint plan with other technology staff outside of the project. Takes responsibility for managing dependencies within the sprint team as well as those dependencies from other development or operations teams. Participates as well as facilitate Scrum of Scrums. Encourages Architect, UX, QT and Sprint team collaboration. Coordinates timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements (SLA). Facilitate Project / Epic estimation process. Communicates sprint status to stakeholders at a fixed cadence. Promotes adherence to Agile software development best practices. Drives continuous improvement initiatives at the team level. Acts as an Agile coach to the development team. Here's What You Need 5-8 years of technical experience including 2-4 years of experience as a Scrum Master or Agile Coach. Understanding of backlog tracking, burn down metrics, velocity, task definition, and other Agile terminology. Large/enterprise application development experience using Agile methodologies preferred but not required. Strong leadership, time management, conflict resolution, and analytical skills. Able to act as servant leader at the team level or project level. Situational Awareness - Must be the first to notice differences and issues as they arise, make all necessary attempts to solve them before elevating them to management. Drive for continuous improvement. Quick learner - Must be able to quickly gain high level understanding of the technical and business domains of the development team. Self-motivation and the ability to work under minimal supervision are a must. Outstanding written and oral communication. Experience with Atlassian Tools such as Jira and Confluence preferred, but not required. Experience and knowledge of PI planning will be an added advantage. Experience in project management will be an added advantage. Show more Show less

Overview Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to act, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds shared connections. About The Role As a key member of our Marketing Technology and Automation team, you will play a crucial role in leveraging technology to automate and elevate our global marketing programs. This position requires you to have experience with marketing technology as you will be an administrator of our marketing automation platform, Marketo. You will work closely with various teams to implement initiatives, support marketing system administration, ensure governance, and analyze performance. Your responsibilities will include developing and executing programs in Marketo to drive demand generation and enhance prospect and customer engagement. You will also support lead nurturing, scoring, dynamic segmentation, and database optimization efforts. Additionally, you will manage integrations with Marketo, Salesforce, and other marketing technologies, while proactively researching and implementing the latest best practices and strategies. Join us in this exciting opportunity to make a significant impact on our marketing automation efforts, drive demand generation, and contribute to the growth and success of Cvent. In This Role, You Will Develop and execute programs in Marketo to drive demand generation and increase prospect and customer engagement. Support essential initiatives like lead nurturing, scoring, dynamic segmentation, and database optimization. Maintain and support integrations to Marketo, Salesforce, and other marketing technologies. Manage marketing automation efforts and processes, proactively researching and implementing the latest best practices, strategies, and industry standards. Design and execute data management programs to bring better alignment between systems. Build and analyze reporting to show technical and automation effectiveness and trends. Here's What You Need 1-4 years of experience using a marketing automation tool (Marketo preferred; Hubspot, Salesforce Marketing Cloud, or Eloqua also welcomed). Understanding of Marketing Automation and demand generation concepts and ability to implement the same using a Marketing Automation platform. Attention to detail, deadlines, and the ability to prioritize and execute multiple tasks. Excellent communication, problem-solving, teamwork, and future-thinking skills. Ability to dig in to understand user requirements and expectations and deliver on them. Fair understanding of CRM (preferably Salesforce) system and setup. Experience with integrated marketing tools like Marketo, Salesforce, Cvent, 6sense, Reachdesk, Drift, Bizible, Vidyard, and more. Experience working in a fast-paced, collaborative environment. Demonstrated ability working with a globally dispersed team. Basic knowledge of HTML. Show more Show less

Role & responsibilities Collaborating with integration partners, engineers, customer success and other internal stakeholders to gather, analyze and document information needs and functional requirements Managing the integration of third-party vendor tasks and track vendor deliverables Working closely with end users, business stakeholders to understand user needs and drive product roadmaps Anticipating bottlenecks, managing project item prioritization, making trade-offs and balancing business needs versus technical constraints Identifying technical challenges/anomalies and coordinating appropriate resources for resolution Project planning and execution balancing business and technology stakeholder expectations regarding the project scope/components, priorities, schedule, and managing risk to these components Working directly with sprint team(s) to ensure product success and quality Producing internal training materials for new product features and modules Acting as a subject matter expert for the Enterprise Integrations business function Preferred candidate profile Overall, 10-13 years of experience with 5+ years working with SaaS products Excellent written and oral communication skills, with demonstrated ability to drive clarity and precision in product requirements Comfort working collaboratively with cross-functional teams - distributed team of engineers, external third parties, product managers, and marketers. Experience facilitating meetings with high level cross functional teams The ability to use available resources to monitor and summarize system usage data The ability to drive, contribute to, and communicate solutions to technical product challenges. A sense of urgency, ownership and drive to get things done A strong understanding of various software development processes, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management To be a self-starter with ability to conceive of and accept responsibility for projects to see them through to completion, must be able to work as individual contributor and to contribute as part of a larger team Experience working on integrating software with third-party providers is a pl

Helps to establish sprint cadence. Coordinates with product owners to keep the sprint team s backlog ready and groomed. Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level. Publishes committed sprint objectives. Identifies and escalates impediments. Maintains relevant metrics to help the team monitor their performance. Coordinates elements of the sprint plan with other technology staff outside of the project. Takes responsibility for managing dependencies within the sprint team as well as those dependencies from other development or operations teams. Participates as well as facilitate Scrum of Scrums. Encourages Architect, UX, QT and Sprint team collaboration. Coordinates timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements (SLA). Facilitate Project / Epic estimation process. Communicates sprint status to stakeholders at a fixed cadence. Promotes adherence to Agile software development best practices. Drives continuous improvement initiatives at the team level. Acts as an Agile coach to the development team. Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: Helps to establish sprint cadence. Coordinates with product owners to keep the sprint team s backlog ready and groomed. Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level. Publishes committed sprint objectives. Identifies and escalates impediments. Maintains relevant metrics to help the team monitor their performance. Coordinates elements of the sprint plan with other technology staff outside of the project. Takes responsibility for managing dependencies within the sprint team as well as those dependencies from other development or operations teams. Participates as well as facilitate Scrum of Scrums. Encourages Architect, UX, QT and Sprint team collaboration. Coordinates timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements (SLA). Facilitate Project / Epic estimation process. Communicates sprint status to stakeholders at a fixed cadence. Promotes adherence to Agile software development best practices. Drives continuous improvement initiatives at the team level. Acts as an Agile coach to the development team. Heres What You Need: 5-8 years of technical experience including 2-4 years of experience as a Scrum Master or Agile Coach. Understanding of backlog tracking, burn down metrics, velocity, task definition, and other Agile terminology. Large/enterprise application development experience using Agile methodologies preferred but not required. Strong leadership, time management, conflict resolution, and analytical skills. Able to act as servant leader at the team level or project level. Situational Awareness - Must be the first to notice differences and issues as they arise, make all necessary attempts to solve them before elevating them to management. Drive for continuous improvement. Quick learner - Must be able to quickly gain high level understanding of the technical and business domains of the development team. Self-motivation and the ability to work under minimal supervision are a must. Outstanding written and oral communication. Experience with Atlassian Tools such as Jira and Confluence preferred, but not required. Experience and knowledge of PI planning will be an added advantage. Experience in project management will be an added advantage.

Overview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to act, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds shared connections. About the role: As a key member of our Marketing Technology and Automation team, you will play a crucial role in leveraging technology to automate and elevate our global marketing programs. This position requires you to have experience with marketing technology as you will be an administrator of our marketing automation platform, Marketo. You will work closely with various teams to implement initiatives, support marketing system administration, ensure governance, and analyze performance. Your responsibilities will include developing and executing programs in Marketo to drive demand generation and enhance prospect and customer engagement. You will also support lead nurturing, scoring, dynamic segmentation, and database optimization efforts. Additionally, you will manage integrations with Marketo, Salesforce, and other marketing technologies, while proactively researching and implementing the latest best practices and strategies. Join us in this exciting opportunity to make a significant impact on our marketing automation efforts, drive demand generation, and contribute to the growth and success of Cvent. In This Role, You Will: Develop and execute programs in Marketo to drive demand generation and increase prospect and customer engagement. Support essential initiatives like lead nurturing, scoring, dynamic segmentation, and database optimization. Maintain and support integrations to Marketo, Salesforce, and other marketing technologies. Manage marketing automation efforts and processes, proactively researching and implementing the latest best practices, strategies, and industry standards. Design and execute data management programs to bring better alignment between systems. Build and analyze reporting to show technical and automation effectiveness and trends. Heres What You Need: 1-4 years of experience using a marketing automation tool (Marketo preferred; Hubspot, Salesforce Marketing Cloud, or Eloqua also welcomed). Understanding of Marketing Automation and demand generation concepts and ability to implement the same using a Marketing Automation platform. Attention to detail, deadlines, and the ability to prioritize and execute multiple tasks. Excellent communication, problem-solving, teamwork, and future-thinking skills. Ability to dig in to understand user requirements and expectations and deliver on them. Fair understanding of CRM (preferably Salesforce) system and setup. Experience with integrated marketing tools like Marketo, Salesforce, Cvent, 6sense, Reachdesk, Drift, Bizible, Vidyard, and more. Experience working in a fast-paced, collaborative environment. Demonstrated ability working with a globally dispersed team. Basic knowledge of HTML.

Work in an agile environment where we iterate quickly and respond to ad-hoc requests. Be involved in Sprint/Waterfall Project s Test Planning and Execution, performing functional, regression, visual, usability, and accessibility testing. Attend scrum ceremonies and contribute to collaborative team efforts. Collaborate with a cross-functional team that includes backend and frontend developers, testers, UX/UI designers, scrum masters, and managers. Quickly learn and adapt to new tools and technologies, including QA Automation, Accessibility, and AI, and share your innovative ideas to improve processes. Overview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to act, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds shared connections. In This Role, You Will: Work in an agile environment where we iterate quickly and respond to ad-hoc requests. Be involved in Sprint/Waterfall Project s Test Planning and Execution, performing functional, regression, visual, usability, and accessibility testing. Attend scrum ceremonies and contribute to collaborative team efforts. Collaborate with a cross-functional team that includes backend and frontend developers, testers, UX/UI designers, scrum masters, and managers. Quickly learn and adapt to new tools and technologies, including QA Automation, Accessibility, and AI, and share your innovative ideas to improve processes. Heres What You Need: A bachelor s degree in B. Tech in Computer Science or related fields. 2-3 years of experience in manual and automated testing (e.g., Selenium with Cucumber, Applitools). Experience working in fast-paced phases of Test Planning, Execution, and Reporting. Exposure to basic test methodologies such as boundary value analysis, functional and visual testing, cross-browser/device testing, sanity and smoke testing, regression testing, and User Acceptance Testing (UAT). Proficiency in writing concise yet comprehensive test cases/scenarios. Confidence in identifying, documenting, and tracking bugs through to resolution.

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. The Cvent Analytics team is looking to hire an Analyst II or Senior Analyst (depending on experience). This role will primarily focus on customer advisory through data-driven analysis, partnering with the Sales team based in the US to drive impactful client conversations using Cvent’s powerful sourcing and product data. In addition to traditional analytics backgrounds, we welcome applications from professionals with experience in hospitality revenue management, pricing, and performance analytics in the hotel and travel industry. In This Role, You Will:: Leverage hospitality industry experience to analyze hotel and venue performance, identifying key insights that impact pricing, demand, and revenue optimization. Partner with sales teams to proactively define analytics content for periodic Account Reviews, ensuring clients receive valuable data-driven recommendations. Develop compelling data stories through expert analysis, interpretation, and visualization using PowerPoint and other tools. Analyze market and customer data, transforming raw data into high-quality visual reports for internal and external stakeholders. Work closely with other analysts to refine customer segmentation models and enhance Cvent’s support strategies. Develop industry-specific insights tailored for hospitality professionals, including market trends, competitive benchmarking, and demand forecasting. Lead and manage analytical projects, ensuring high-quality and scalable deliverables for key stakeholders. Here's What You Need:: 2-5 years of experience in analytics, consulting, revenue management, or strategy. A Bachelor’s degree (preferably in technology, statistics, hospitality management, economics). Strong verbal and written communication skills, with an ability to structure and present data-driven insights clearly. Working on Advanced Excel. SQL experience would be an advantage but not a necessity. Hands-on expertise in PowerPoint for storytelling and presentation skills. Excellent time management and multitasking abilities, with a track record of managing projects under ambiguity. Self-driven approach with the ability to work effectively across geographically distributed teams. Ideal candidates may come from: Consulting or analytics roles in SaaS, travel, or hospitality technology companies. Revenue management, pricing strategy, or business intelligence roles in hotels, OTAs, or travel companies. Strategy teams within hospitality brands, leveraging data to drive revenue and performance optimization. LinkedIn Remote Type: #LI-Hybrid Indeed Remote Type: WFH Flexible

Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections In This Role, You Will Collaborating with integration partners, engineers, customer success and other internal stakeholders to gather, analyze and document information needs and functional requirements Managing the integration of third-party vendor tasks and track vendor deliverables Working closely with end users, business stakeholders to understand user needs and drive product roadmaps Anticipating bottlenecks, managing project item prioritization, making trade- offs and balancing business needs versus technical constraints Identifying technical challenges/anomalies and coordinating appropriate resources for resolution Project planning and execution - balancing business and technology stakeholder expectations regarding the project scope/components, priorities, schedule, and managing risk to these components Working directly with sprint team(s) to ensure product success and quality Producing internal training materials for new product features and modules Acting as a subject matter expert for the Enterprise Integrations business functions Here's What You Need Overall, 10-13 years of experience with 5+ years working with SaaS products Excellent written and oral communication skills, with demonstrated ability to drive clarity and precision in product requirements Comfort working collaboratively with cross-functional teams - distributed team of engineers, external third parties, product managers, and marketers. Experience facilitating meetings with high level cross functional teams The ability to use available resources to monitor and summarize system usage data The ability to drive, contribute to, and communicate solutions to technical product challenges. A sense of urgency, ownership and drive to get things done A strong understanding of various software development processes, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management To be a self-starter with ability to conceive of and accept responsibility for projects to see them through to completion, must be able to work as individual contributor and to contribute as part of a larger team Experience working on integrating software with third-party providers is a plus Show more Show less

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to act, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that everyone brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. What You Will Be Doing • Serve as the first point of contact and provide interesting insights and product information to prospective customers. • Assist in managing our key accounts and strengthen relationships with C-level executives. • Find and engage new contacts using innovative methods. • Lead identification and qualification using probing techniques. • Drive traffic to Cvent seminars and online demonstrations • Assist marketing with campaign strategies. • Pull up reports and conduct data interpretation. • Prepare presentation decks and proposals. • Partner with senior sales team members to achieve new business quotas. What You Will Need for this Position • Bachelor's degree with strong academic credentials • Excellent communication skills (verbal and written) • Strong sense of initiative and personal leadership • Ability to work within a team to achieve goals. • Strong business acumen, ethics, and high integrity • Excel at developing relationships over the phone. • Ability to handle high outbound call volume with correspondingly high talk time. • Must be articulate, organized, detail-oriented, and could multi-task dynamically. changing environment. • Strong research aptitude • Proficient computer skills (PowerPoint, Word, Excel, Outlook, etc.) • Interpretation and presentation of data and findings Show more Show less

Overview Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will We are looking for an experienced and highly motivated Renewal Manager to join our team with a focus on successfully managing client renewals with our Hospitality Cloud division, the Cvent business unit responsible for selling our Supplier & Venue Solutions portfolio. The ideal candidate will drive retention and customer loyalty, grow current client revenues, and help foster customer relationships. This will be the point of contact for assigned renewal customers that will negotiate and close renewals as well as find addition opportunities for Cvent to engage within these clients when applicable. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives as well as assisting and account managers with the same urgency. Work with Account Managers to maintain and expand Cvent customer footprint Leveraging a renewal framework, you will focus on closing contract renewals among Cvent’s streamlined customers Present products and services information to all accounts Build rapport with customers via phone conversations Set aggressive goals for annual revenue achievement against each account Accurately forecast sales opportunities via pipeline report Monitor and report renewal activity within Salesforce.com Handle customer renewals to prevent contractual gaps Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion Perform other duties as assigned Ensure customer issues are acknowledged and resolved within 24 hours Here's What You Need Bachelor’s degree is required (strong academic performance is desired) At least 3+ years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed) Experience selling or managing accounts in SaaS/technology/hospitality space a plus History of exceeding sales goals is highly desired Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function This is not a technical position; but relevant experience might include selling digital marketing solutions, hospitality software, and travel and meeting planning services Experience working in the Event Management industry a plus Show more Show less

Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 5,200 employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will Team Leadership and Management: Lead, mentor, and develop a team of WFM professionals, including planners, schedulers, and analysts. Conduct regular performance reviews, provide feedback, and support professional development for team members. Coordinate team activities and ensure alignment with departmental and organizational objectives. Strategic Workforce Planning: Develop and implement workforce management strategies to align staffing levels with business needs and objectives. Oversee forecasting and planning processes to predict future staffing requirements and manage capacity effectively. Scheduling and Optimization: Ensure the creation and management of efficient employee schedules to meet operational demands and service level agreements (SLAs). Implement and monitor scheduling practices to maximize coverage and reduce scheduling conflicts. Strategic Project Management & P&L Ownership: Manage the global client services budget across multiple stakeholders and teams for accurate resourcing and timely budget adherence. Data Analysis and Reporting: Analyze workforce data and generate reports on key performance indicators (KPIs), staffing efficiency, and operational performance. Provide insights and recommendations to senior management based on data analysis to support strategic decision-making. Process Improvement: Identify and implement process improvements to enhance workforce management practices, increase efficiency, and reduce costs. Stay updated on industry trends and best practices to continuously improve WFM processes and systems. Collaboration and Communication: Work closely with other departments, such as HR, FP&A, operations, and IT, to ensure effective coordination and communication. Communicate workforce management strategies, changes, and updates to relevant stakeholders and ensure clarity of expectations. Compliance and Documentation: Ensure compliance with labor laws, company policies, and industry regulations in all workforce management activities. Maintain accurate documentation of workforce management processes, policies, and system configurations. Here's What You Need Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience). 10+ years of experience in Strategic Workforce planning, with at least 5 years in a leadership position. Proven track record in leading SaaS implementations and customer success initiatives. Experience working with cross-functional teams (sales, product, engineering) in a fast-paced SaaS environment. PMP, ITIL, or other relevant certifications are a plus. Strong understanding of SaaS business models and subscription-based services. Additional Skills (Nice to Have): Advanced degree (MBA or relevant technical master’s degree) Experience in a specific vertical or industry (e.g., healthcare, finance, etc.) is a plus. Familiarity with emerging technologies such as AI, machine learning, or data analytics Show more Show less

Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. The Cvent Analytics team is looking to hire an Analyst II or Senior Analyst (depending on experience). This role will primarily focus on customer advisory through data-driven analysis, partnering with the Sales team based in the US to drive impactful client conversations using Cvent’s powerful sourcing and product data. In addition to traditional analytics backgrounds, we welcome applications from professionals with experience in hospitality revenue management, pricing, and performance analytics in the hotel and travel industry. In This Role, You Will Leverage hospitality industry experience to analyze hotel and venue performance, identifying key insights that impact pricing, demand, and revenue optimization. Partner with sales teams to proactively define analytics content for periodic Account Reviews, ensuring clients receive valuable data-driven recommendations. Develop compelling data stories through expert analysis, interpretation, and visualization using PowerPoint and other tools. Analyze market and customer data, transforming raw data into high-quality visual reports for internal and external stakeholders. Work closely with other analysts to refine customer segmentation models and enhance Cvent’s support strategies. Develop industry-specific insights tailored for hospitality professionals, including market trends, competitive benchmarking, and demand forecasting. Lead and manage analytical projects, ensuring high-quality and scalable deliverables for key stakeholders. Here's What You Need 2-5 years of experience in analytics, consulting, revenue management, or strategy. A Bachelor’s degree (preferably in technology, statistics, hospitality management, economics). Strong verbal and written communication skills, with an ability to structure and present data-driven insights clearly. Working on Advanced Excel. SQL experience would be an advantage but not a necessity. Hands-on expertise in PowerPoint for storytelling and presentation skills. Excellent time management and multitasking abilities, with a track record of managing projects under ambiguity. Self-driven approach with the ability to work effectively across geographically distributed teams. Ideal candidates may come from: Consulting or analytics roles in SaaS, travel, or hospitality technology companies. Revenue management, pricing strategy, or business intelligence roles in hotels, OTAs, or travel companies. Strategy teams within hospitality brands, leveraging data to drive revenue and performance optimization. Show more Show less

The Cvent Analytics team is looking to hire an Analyst II or Senior Analyst (depending on experience) This role will primarily focus on customer advisory through data-driven analysis, partnering with the Sales team based in the US to drive impactful client conversations using Cvent s powerful sourcing and product data In addition to traditional analytics backgrounds, we welcome applications from professionals with experience in hospitality revenue management, pricing, and performance analytics in the hotel and travel industry In This Role, You Will: Leverage hospitality industry experience to analyze hotel and venue performance, identifying key insights that impact pricing, demand, and revenue optimization Partner with sales teams to proactively define analytics content for periodic Account Reviews, ensuring clients receive valuable data-driven recommendations Develop compelling data stories through expert analysis, interpretation, and visualization using PowerPoint and other tools Analyze market and customer data, transforming raw data into high-quality visual reports for internal and external stakeholders Work closely with other analysts to refine customer segmentation models and enhance Cvent s support strategies Develop industry-specific insights tailored for hospitality professionals, including market trends, competitive benchmarking, and demand forecasting Lead and manage analytical projects, ensuring high-quality and scalable deliverables for key stakeholders Heres What You Need: 2-5 years of experience in analytics, consulting, revenue management, or strategy A bachelors degree (preferably in technology, statistics, hospitality management, economics) Strong verbal and written communication skills, with an ability to structure and present data-driven insights clearly Working on Advanced Excel SQL experience would be an advantage but not a necessity Hands-on expertise in PowerPoint for storytelling and presentation skills Excellent time management and multitasking abilities, with a track record of managing projects under ambiguity Self-driven approach with the ability to work effectively across geographically distributed teams Ideal candidates may come from: Consulting or analytics roles in SaaS, travel, or hospitality technology companies Revenue management, pricing strategy, or business intelligence roles in hotels, OTAs, or travel companies Strategy teams within hospitality brands, leveraging data to drive revenue and performance optimization

Helps to establish sprint cadence Coordinates with product owners to keep the sprint team s backlog ready and groomed Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level Publishes committed sprint objectives Identifies and escalates impediments Maintains relevant metrics to help the team monitor their performance Coordinates elements of the sprint plan with other technology staff outside of the project Takes responsibility for managing dependencies within the sprint team as we'll as those dependencies from other development or operations teams Participates as we'll as facilitate Scrum of Scrums Encourages Architect, UX, QT and Sprint team collaboration Coordinates timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements (SLA) Facilitate Project / Epic estimation process Communicates sprint status to stakeholders at a fixed cadence Promotes adherence to Agile software development best practices Drives continuous improvement initiatives at the team level Acts as an Agile coach to the development team Heres What You Need: 5-8 years of technical experience including 2-4 years of experience as a Scrum Master or Agile Coach Understanding of backlog tracking, burn down metrics, velocity, task definition, and other Agile terminology Large/enterprise application development experience using Agile methodologies preferred but not required Strong leadership, time management, conflict resolution, and analytical skills Able to act as servant leader at the team level or project level Situational Awareness - Must be the first to notice differences and issues as they arise, make all necessary attempts to solve them before elevating them to management Drive for continuous improvement Quick learner - Must be able to quickly gain high level understanding of the technical and business domains of the development team Self-motivation and the ability to work under minimal supervision are a must Outstanding written and oral communication Experience with Atlassian Tools such as Jira and Confluence preferred, but not required Experience and knowledge of PI planning will be an added advantage Experience in project management will be an added advantage

Overview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: We are looking for an experienced and highly motivated Renewal Manager to join our team with a focus on successfully managing client renewals with our Hospitality Cloud division, the Cvent business unit responsible for selling our Supplier & Venue Solutions portfolio. The ideal candidate will drive retention and customer loyalty, grow current client revenues, and help foster customer relationships. This will be the point of contact for assigned renewal customers that will negotiate and close renewals as well as find addition opportunities for Cvent to engage within these clients when applicable. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives as well as assisting and account managers with the same urgency. Work with Account Managers to maintain and expand Cvent customer footprint Leveraging a renewal framework, you will focus on closing contract renewals among Cvent s streamlined customers Present products and services information to all accounts Build rapport with customers via phone conversations Set aggressive goals for annual revenue achievement against each account Accurately forecast sales opportunities via pipeline report Monitor and report renewal activity within Salesforce.com Handle customer renewals to prevent contractual gaps Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion Perform other duties as assigned Ensure customer issues are acknowledged and resolved within 24 hours Heres What You Need: Bachelor s degree is required (strong academic performance is desired) At least 3+ years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed) Experience selling or managing accounts in SaaS/technology/hospitality space a plus History of exceeding sales goals is highly desired Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function This is not a technical position; but relevant experience might include selling digital marketing solutions, hospitality software, and travel and meeting planning services Experience working in the Event Management industry a plus

Leverage hospitality industry experience to analyze hotel and venue performance, identifying key insights that impact pricing, demand, and revenue optimization. Partner with sales teams to proactively define analytics content for periodic Account Reviews, ensuring clients receive valuable data-driven recommendations. Develop compelling data stories through expert analysis, interpretation, and visualization using PowerPoint and other tools. Analyze market and customer data, transforming raw data into high-quality visual reports for internal and external stakeholders. Work closely with other analysts to refine customer segmentation models and enhance Cvent s support strategies. Develop industry-specific insights tailored for hospitality professionals, including market trends, competitive benchmarking, and demand forecasting. Lead and manage analytical projects, ensuring high-quality and scalable deliverables for key stakeholders. Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we re transforming the meetings and events industry through innovative technology that powers human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. The Cvent Analytics team is looking to hire an Analyst II or Senior Analyst (depending on experience). This role will primarily focus on customer advisory through data-driven analysis, partnering with the Sales team based in the US to drive impactful client conversations using Cvent s powerful sourcing and product data. In addition to traditional analytics backgrounds, we welcome applications from professionals with experience in hospitality revenue management, pricing, and performance analytics in the hotel and travel industry. In This Role, You Will: Leverage hospitality industry experience to analyze hotel and venue performance, identifying key insights that impact pricing, demand, and revenue optimization. Partner with sales teams to proactively define analytics content for periodic Account Reviews, ensuring clients receive valuable data-driven recommendations. Develop compelling data stories through expert analysis, interpretation, and visualization using PowerPoint and other tools. Analyze market and customer data, transforming raw data into high-quality visual reports for internal and external stakeholders. Work closely with other analysts to refine customer segmentation models and enhance Cvent s support strategies. Develop industry-specific insights tailored for hospitality professionals, including market trends, competitive benchmarking, and demand forecasting. Lead and manage analytical projects, ensuring high-quality and scalable deliverables for key stakeholders. Heres What You Need: 2-5 years of experience in analytics, consulting, revenue management, or strategy. A Bachelor s degree (preferably in technology, statistics, hospitality management, economics). Strong verbal and written communication skills, with an ability to structure and present data-driven insights clearly. Working on Advanced Excel. SQL experience would be an advantage but not a necessity. Hands-on expertise in PowerPoint for storytelling and presentation skills. Excellent time management and multitasking abilities, with a track record of managing projects under ambiguity. Self-driven approach with the ability to work effectively across geographically distributed teams. Ideal candidates may come from: Consulting or analytics roles in SaaS, travel, or hospitality technology companies. Revenue management, pricing strategy, or business intelligence roles in hotels, OTAs, or travel companies. Strategy teams within hospitality brands, leveraging data to drive revenue and performance optimization.

We are looking for an experienced and highly motivated Renewal Manager to join our team with a focus on successfully managing client renewals with our Hospitality Cloud division, the Cvent business unit responsible for selling our Supplier & Venue Solutions portfolio. The ideal candidate will drive retention and customer loyalty, grow current client revenues, and help foster customer relationships. This will be the point of contact for assigned renewal customers that will negotiate and close renewals as well as find addition opportunities for Cvent to engage within these clients when applicable. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives as well as assisting and account managers with the same urgency. Work with Account Managers to maintain and expand Cvent customer footprint Leveraging a renewal framework, you will focus on closing contract renewals among Cvent s streamlined customers Present products and services information to all accounts Build rapport with customers via phone conversations Set aggressive goals for annual revenue achievement against each account Accurately forecast sales opportunities via pipeline report Monitor and report renewal activity within Salesforce.com Handle customer renewals to prevent contractual gaps Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion Perform other duties as assigned Ensure customer issues are acknowledged and resolved within 24 hours Overview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: We are looking for an experienced and highly motivated Renewal Manager to join our team with a focus on successfully managing client renewals with our Hospitality Cloud division, the Cvent business unit responsible for selling our Supplier & Venue Solutions portfolio. The ideal candidate will drive retention and customer loyalty, grow current client revenues, and help foster customer relationships. This will be the point of contact for assigned renewal customers that will negotiate and close renewals as well as find addition opportunities for Cvent to engage within these clients when applicable. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives as well as assisting and account managers with the same urgency. Work with Account Managers to maintain and expand Cvent customer footprint Leveraging a renewal framework, you will focus on closing contract renewals among Cvent s streamlined customers Present products and services information to all accounts Build rapport with customers via phone conversations Set aggressive goals for annual revenue achievement against each account Accurately forecast sales opportunities via pipeline report Monitor and report renewal activity within Salesforce.com Handle customer renewals to prevent contractual gaps Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion Perform other duties as assigned Ensure customer issues are acknowledged and resolved within 24 hours Heres What You Need: Bachelor s degree is required (strong academic performance is desired) At least 3+ years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed) Experience selling or managing accounts in SaaS/technology/hospitality space a plus History of exceeding sales goals is highly desired Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function This is not a technical position; but relevant experience might include selling digital marketing solutions, hospitality software, and travel and meeting planning services Experience working in the Event Management industry a plus

1.Team Leadership and Management: Lead, mentor, and develop a team of WFM professionals, including planners, schedulers, and analysts. Conduct regular performance reviews, provide feedback, and support professional development for team members. Coordinate team activities and ensure alignment with departmental and organizational objectives. 2.Strategic Workforce Planning: Develop and implement workforce management strategies to align staffing levels with business needs and objectives. Oversee forecasting and planning processes to predict future staffing requirements and manage capacity effectively. 3. Scheduling and Optimization: Ensure the creation and management of efficient employee schedules to meet operational demands and service level agreements (SLAs). Implement and monitor scheduling practices to maximize coverage and reduce scheduling conflicts. 4. Strategic Project Management & P&L Ownership: Manage the global client services budget across multiple stakeholders and teams for accurate resourcing and timely budget adherence. 5. Data Analysis and Reporting: Analyze workforce data and generate reports on key performance indicators (KPIs), staffing efficiency, and operational performance. Provide insights and recommendations to senior management based on data analysis to support strategic decision-making. 6. Process Improvement: Identify and implement process improvements to enhance workforce management practices, increase efficiency, and reduce costs. Stay updated on industry trends and best practices to continuously improve WFM processes and systems. 7. Collaboration and Communication: Work closely with other departments, such as HR, FP&A, operations, and IT, to ensure effective coordination and communication. Communicate workforce management strategies, changes, and updates to relevant stakeholders and ensure clarity of expectations. 8. Compliance and Documentation: Ensure compliance with labor laws, company policies, and industry regulations in all workforce management activities. Maintain accurate documentation of workforce management processes, policies, and system configurations. Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 5,200 employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: 1.Team Leadership and Management: Lead, mentor, and develop a team of WFM professionals, including planners, schedulers, and analysts. Conduct regular performance reviews, provide feedback, and support professional development for team members. Coordinate team activities and ensure alignment with departmental and organizational objectives. 2.Strategic Workforce Planning: Develop and implement workforce management strategies to align staffing levels with business needs and objectives. Oversee forecasting and planning processes to predict future staffing requirements and manage capacity effectively. 3. Scheduling and Optimization: Ensure the creation and management of efficient employee schedules to meet operational demands and service level agreements (SLAs). Implement and monitor scheduling practices to maximize coverage and reduce scheduling conflicts. 4. Strategic Project Management & P&L Ownership: Manage the global client services budget across multiple stakeholders and teams for accurate resourcing and timely budget adherence. 5. Data Analysis and Reporting: Analyze workforce data and generate reports on key performance indicators (KPIs), staffing efficiency, and operational performance. Provide insights and recommendations to senior management based on data analysis to support strategic decision-making. 6. Process Improvement: Identify and implement process improvements to enhance workforce management practices, increase efficiency, and reduce costs. Stay updated on industry trends and best practices to continuously improve WFM processes and systems. 7. Collaboration and Communication: Work closely with other departments, such as HR, FP&A, operations, and IT, to ensure effective coordination and communication. Communicate workforce management strategies, changes, and updates to relevant stakeholders and ensure clarity of expectations. 8. Compliance and Documentation: Ensure compliance with labor laws, company policies, and industry regulations in all workforce management activities. Maintain accurate documentation of workforce management processes, policies, and system configurations. Heres What You Need: Bachelor s degree in Business, Information Technology, or a related field (or equivalent experience). 10+ years of experience in Strategic Workforce planning, with at least 5 years in a leadership position. Proven track record in leading SaaS implementations and customer success initiatives. Experience working with cross-functional teams (sales, product, engineering) in a fast-paced SaaS environment. PMP, ITIL, or other relevant certifications are a plus. Strong understanding of SaaS business models and subscription-based services. Additional Skills (Nice to Have): Advanced degree (MBA or relevant technical master s degree) Experience in a specific vertical or industry (e.g., healthcare, finance, etc.) is a plus. Familiarity with emerging technologies such as AI, machine learning, or data analytics

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 5,200 employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: 1.Team Leadership and Management: Lead, mentor, and develop a team of WFM professionals, including planners, schedulers, and analysts. Conduct regular performance reviews, provide feedback, and support professional development for team members. Coordinate team activities and ensure alignment with departmental and organizational objectives. 2.Strategic Workforce Planning: Develop and implement workforce management strategies to align staffing levels with business needs and objectives. Oversee forecasting and planning processes to predict future staffing requirements and manage capacity effectively. 3. Scheduling and Optimization: Ensure the creation and management of efficient employee schedules to meet operational demands and service level agreements (SLAs). Implement and monitor scheduling practices to maximize coverage and reduce scheduling conflicts. 4. Strategic Project Management & P&L Ownership: Manage the global client services budget across multiple stakeholders and teams for accurate resourcing and timely budget adherence. 5. Data Analysis and Reporting: Analyze workforce data and generate reports on key performance indicators (KPIs), staffing efficiency, and operational performance. Provide insights and recommendations to senior management based on data analysis to support strategic decision-making. 6. Process Improvement: Identify and implement process improvements to enhance workforce management practices, increase efficiency, and reduce costs. Stay updated on industry trends and best practices to continuously improve WFM processes and systems. 7. Collaboration and Communication: Work closely with other departments, such as HR, FP&A, operations, and IT, to ensure effective coordination and communication. Communicate workforce management strategies, changes, and updates to relevant stakeholders and ensure clarity of expectations. 8. Compliance and Documentation: Ensure compliance with labor laws, company policies, and industry regulations in all workforce management activities. Maintain accurate documentation of workforce management processes, policies, and system configurations. Heres What You Need: Bachelor s degree in Business, Information Technology, or a related field (or equivalent experience). 10+ years of experience in Strategic Workforce planning, with at least 5 years in a leadership position. Proven track record in leading SaaS implementations and customer success initiatives. Experience working with cross-functional teams (sales, product, engineering) in a fast-paced SaaS environment. PMP, ITIL, or other relevant certifications are a plus. Strong understanding of SaaS business models and subscription-based services. Additional Skills (Nice to Have): Advanced degree (MBA or relevant technical master s degree) Experience in a specific vertical or industry (e.g., healthcare, finance, etc.) is a plus. Familiarity with emerging technologies such as AI, machine learning, or data analytics

Collaborating with integration partners, engineers, customer success and other internal stakeholders to gather, analyze and document information needs and functional requirements Managing the integration of third-party vendor tasks and track vendor deliverables Working closely with end users, business stakeholders to understand user needs and drive product roadmaps Anticipating bottlenecks, managing project item prioritization, making trade- offs and balancing business needs versus technical constraints Identifying technical challenges/anomalies and coordinating appropriate resources for resolution Project planning and execution - balancing business and technology stakeholder expectations regarding the project scope/components, priorities, schedule, and managing risk to these components Working directly with sprint team(s) to ensure product success and quality Producing internal training materials for new product features and modules Acting as a subject matter expert for the Enterprise Integrations business functions Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections In This Role, You Will: Collaborating with integration partners, engineers, customer success and other internal stakeholders to gather, analyze and document information needs and functional requirements Managing the integration of third-party vendor tasks and track vendor deliverables Working closely with end users, business stakeholders to understand user needs and drive product roadmaps Anticipating bottlenecks, managing project item prioritization, making trade- offs and balancing business needs versus technical constraints Identifying technical challenges/anomalies and coordinating appropriate resources for resolution Project planning and execution - balancing business and technology stakeholder expectations regarding the project scope/components, priorities, schedule, and managing risk to these components Working directly with sprint team(s) to ensure product success and quality Producing internal training materials for new product features and modules Acting as a subject matter expert for the Enterprise Integrations business functions Heres What You Need: Overall, 10-13 years of experience with 5+ years working with SaaS products Excellent written and oral communication skills, with demonstrated ability to drive clarity and precision in product requirements Comfort working collaboratively with cross-functional teams - distributed team of engineers, external third parties, product managers, and marketers. Experience facilitating meetings with high level cross functional teams The ability to use available resources to monitor and summarize system usage data The ability to drive, contribute to, and communicate solutions to technical product challenges. A sense of urgency, ownership and drive to get things done A strong understanding of various software development processes, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management To be a self-starter with ability to conceive of and accept responsibility for projects to see them through to completion, must be able to work as individual contributor and to contribute as part of a larger team Experience working on integrating software with third-party providers is a plus