34 Cvent Jobs

At EY, you will play a crucial role in shaping the future with confidence. You will be part of a globally connected powerhouse of diverse teams that will support you in taking your career to new heights. Join EY in our mission to build a better working world. As an Operation Technician in the Collaboration Solution Support team with a scope of global support, your primary responsibility will be to provide third-level support to end-users for various incidents, service catalogue tasks, and problem cases that have been escalated by lower tiers. You will work with a wide range of End User Technology Services, including Messaging / Outlook, Zoom, MS Digital whiteboard Mural, Miro, Lucid, Planner, To Do, Project On Web, Microsoft VIVA, Kaltura, Cvent, and Slido. Your role will involve rotational shifts, including night shifts. Key Responsibilities: - Investigate and diagnose incidents to restore failed IT services promptly - Resolve incidents within specified Service Level Agreements/Operational Level Agreements - Identify improvement opportunities within incident resolution processes - Provide specialized investigation and diagnosis of all incidents and service catalogue requests - Liaise between Outage Management and other technical support teams for infrastructure outage resolution - Review operation manuals, production support procedures, and provide input into projects to ensure proper technical information for supporting new applications/services - Create and update knowledge articles to enhance operational efficiency - Implement efficient automated processes to improve operational efficiency Knowledge and Skills Requirements: - Proficiency in incident management processes and handling high-priority incidents - Ability to work effectively in high-pressure environments while maintaining focus and a sense of urgency - Strong coordination skills with IT services personnel across multiple locations and cultural backgrounds - Analytical and decision-making abilities for preparing reports and working independently - Familiarity with Quality Management Processes and multitasking capabilities - Understanding of ITIL Service Management principles, particularly Incident, Problem, and Change Management - Excellent listening, written, and verbal communication skills Technical Leadership: - Ensure team adherence to established processes and implement process improvement plans - Provide technical triage and resolution steps for new applications/services - Assist in P1 Incident Management and identify appropriate recovery actions - Drive automation of incident resolution activities - Challenge current practices and contribute new insights for operational excellence Technical Skills: - In-depth knowledge of MS Outlook, Outlook Web Application, Auto discover, Shared mailbox, etc. - Proficiency in Outlook technical support and Exchange support - Familiarity with Mural, Miro, Lucid, MS whiteboard, Kaltura, Cvent, Slido, Planner, To Do, Project On Web, Microsoft VIVA - Understanding of Windows Operating System, Active Directory, Network LAN/WAN Coaching & Development: - Promote operational excellence and coach junior team members - Review work for compliance with quality standards and provide feedback - Tailor coaching techniques to meet the needs of team members - Recommend development activities tailored to individual needs and learning style Job Requirement: Education: Bachelor's degree or related discipline Experience: 6-8 years overall with a minimum of 3-4 years in Incident Management Certification Requirements: - Must have: MCSA: Windows Server 2016, ITIL Foundation certification - Good to have: MCSA: Office 365, MCSE Productivity Solutions Expert, Microsoft 365 Certified, etc. Join EY in building a better working world by creating new value for clients, people, society, and the planet. With a focus on data, AI, and advanced technology, EY teams help shape the future with confidence and provide solutions to pressing global issues. EY offers a full spectrum of services in assurance, consulting, tax, strategy, and transactions, supported by a globally connected network and diverse ecosystem partners across more than 150 countries and territories.,

You will be responsible for leading Cognizant's Global Campaign Management Operations function, overseeing the design and delivery of multi-channel campaigns worldwide. This role involves utilizing marketing technology tools and processes to support Cognizant's marketing initiatives. Your primary focus will be on managing the people, processes, and tools involved in delivering marketing campaigns and events. Collaboration with senior leaders across the organization is essential to align campaign processes with marketing objectives. It's important to note that this is an internal role and does not involve consulting for Cognizant clients. As the Global Campaign Management Operations Lead based in India, you will lead a team of Campaign Operations subject matter experts (SMEs) who are responsible for designing, delivering, and optimizing data-driven campaigns for Cognizant's field marketing teams and corporate marketing functions. Your responsibilities will include managing campaign processes, lead management, contact nurture capabilities, resource utilization, and detailed campaign performance reporting. Regularly presenting campaign performance reports to marketing stakeholders and leadership will be part of your role. Additionally, collaborating with internal marketing clients on campaign strategies and monitoring key performance indicators to provide insights for continuous improvement are key aspects of this position. In terms of Campaign Automation, you will be in charge of utilizing campaign delivery platforms within Cognizant's Marketing technology stack and ensuring compliance with relevant policies and security provisions. Collaborating with MarTech leadership and IT to develop and manage a campaign operations technologies roadmap and strategy, including AI development, will be crucial. Driving campaign technology adoption across stakeholders through training, presentations, and tools and resources is also part of your responsibilities. Staying updated on the Marketing Technology landscape, identifying new technologies, and trends in the industry are essential for this role. To qualify for this position, you should have a Bachelor's Degree in marketing, business, computer science, or a related field, with a preference for a Master's degree. You should have over 15 years of hands-on experience in marketing technology, digital marketing, marketing operations, demand generation, with B2B experience being preferred. Additionally, having over 10 years of experience in building and leading marketing technology teams and projects is required. Deep expertise across various marketing technology platforms such as Marketing Automation, CRM, Analytics, Events, Webinars, CDP, etc., is essential. Specific product knowledge across platforms like Pardot, Marketing Cloud, Adobe Analytics, Tableau, Sales Cloud, Einstein Analytics, Cvent, AEM Sites, AEM Assets, and Workfront is preferred. Strong communication and presentation skills are necessary, as you will be translating complex data and insights into actionable recommendations for senior leadership and stakeholders. You should also have the ability to instigate a continuous improvement and shared accountability culture, collaborating and influencing teams to address operational risks, resolve escalations, and manage internal clients" expectations effectively.,

Job Details Salary 35 k in hand + 8800 Night Allowance & Attendance + Incentives o Support clients by answering their product questions o Offer best practice tips to clients o Provide suggestions to the client to meet their goals Required Candidate profile * Should have 1 year experience in US Process / International BPO (Mandatory) * Should have recent experience with International BPO Only.. * No Gap of more than 1 Year..

Job Details Salary 35 k in hand + 8800 Night Allowance & Attendance + Incentives o Support clients by answering their product questions o Offer best practice tips to clients o Provide suggestions to the client to meet their goals Required Candidate profile * Should have 1 year experience in US Process / International BPO (Mandatory) * Should have recent experience with International BPO Only.. * No Gap of more than 1 Year..

Job Details Salary 35 k in hand + 8800 Night Allowance & Attendance + Incentives o Support clients by answering their product questions o Offer best practice tips to clients o Provide suggestions to the client to meet their goals Required Candidate profile * Should have 1 year experience in US Chat Process / International BPO (Mandatory) * Should have recent experience with International BPO Only..

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 7.5Lpa Rotational shifts, Rotational week offs, WFO ONLY Graduate Freshers Are Also Eligible For this Applicant should have 1 year of International BPO experience in voice Backend, Blended, Chat & operations experience will not be counted and D O NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR : PRACHI Contact : 7428696333 Call or WhatsApp your resume for the same.

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 8.5Lpa Rotational shifts, Rotational week offs, WFO ONLY Graduate Freshers Are Also Eligible For this Applicant should have 1 year of International BPO experience in voice Backend, Blended, Chat & operations experience will not be counted and DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR : Rohan Contact : 9582162971 Call or WhatsApp your resume for the same.

Hiring For B2B Client Servicing Role || SAAS Based Organization || Candidates should have Excellent communication skills. Sal up-to :- 9 Lpa Fixed Shift , Fixed Off, WFO ONLY Annual Bonus Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me Rohan Contact : 9718356745 Call or WhatsApp your resume for the same.

Hiring for US - UK Process International Voice Campaign Customer service / collections / sales (Only Voice) Location : Gurgaon/Noida Requirements - Candidate should be good with communication skills Minimum 12 Months of experience Required (International Voice) Graduate Freshers are eligible 5 Days Working Both sides Cab Salary upto 7 LPA Plus Incentives Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS for more details send your updated Resume on Given Number HR Ankit : 92104 58517

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 7Lpa Rotational shifts, Rotational week offs, WFO ONLY Graduate Freshers Are Also Eligible For this Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR : Khushi Contact : 9811334175 Call or WhatsApp your resume for the same.

Hiring for/ Customer service / collections / sales (Only Voice) Location : Gurgaon/Noida Graduate Freshers Are Also Eligible For this Undergraduate with minimum 12 months of experience Requirements - Candidates should have Excellent communication skills 12 Months of experience in International Voice 5 Days Working 2 Rotational offs Both sides cab Salary upto 9 LPA Note : Back end, Blended, & operations experience will not be counted WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR Mannu 9999638333

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 8.5Lpa Rotational shifts , Rotational week offs, WFO ONLY Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me Rohan Contact : 9718356745 Call or WhatsApp your resume for the same.

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 7.5 lpa Rotational shifts , Rotational week offs, WFO ONLY NO WORK FROM HOME PROFILE Applicant should have 1 year of International BPO experience in VOICE Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES For more details Share your CV Contact Person : HR Subhana CONTACT NO:- 8527620333 Call or WhatsApp your resume for the same.

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 7 Lpa Rotational shifts, Rotational week offs, WFO ONLY Graduate Freshers Are Also Eligible For this Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR : AAKASH Contact : 8750982249 Call or WhatsApp your resume for the same.

Call or WhatsApp ASAP Ravi Kant 9910077196 Clients Hiring for :- British Telecom, UK Shift, 35k, both way cab for female, one way for male Great Learning, Day Shift, 60k, No cab Concentrix, 247 Shift, 42k, both way cab Role & responsibilities Inbound Voice Customer Service Process Preferred candidate profile Excellent Communication* 1y BPO EXP Mandate GRAD/UG Any stream Any Age Any Location within Delhi NCR Immediate Joiner preferred (Notice period can be given) Call or WhatsApp ASAP Ravi Kant 9910077196

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 8.5Lpa Rotational shifts, Rotational week offs, WFO ONLY Graduate Freshers Are Also Eligible For this Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR : Rohan Contact : 9582162971 Call or WhatsApp your resume for the same.

Hiring for/ Customer service / collections / sales (Only Voice) Location : Gurgaon/Noida Graduate Freshers Are Also Eligible For this Undergraduate with minimum 12 months of experience Requirements - Candidates should have Excellent communication skills 12 Months of experience in International Voice 5 Days Working 2 Rotational offs Both sides cab Salary upto 7.5 LPA Note : Back end, Blended, & operations experience will not be counted WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR Ankit 9210458517

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 8.5Lpa Rotational shifts , Rotational week offs, WFO ONLY Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR : Mannu Contact : 9999638333 Call or WhatsApp your resume for the same.

Hiring For International voice process Inbound Customer Service Excellent verbal Communication Skills Required Rotational Shifts WFO Location- Gurugram Both Side Cabs Salary Upto 35k in hand Call/Whatsapp AVNEET KAUR 8588840209 Required Candidate profile *Requirement: Min 1 year of experience in international BPO customer service voice process Graduate/Undergradute both can apply *Mandate: Excellent Communication Skills

*Hiring for Banking International Voice Process* *INBOUND CUSTOMER SERVICE* *SUPERLATIVE COMMUNICATION IS REQUIRED* *ROTATIONAL SHIFTS, 5 DAYS WORKING* *BOTH SIDE CABS* *Gurugram* SAL- 45k IN HAND + INCENTIVES CONTACT AVNEET KAUR 8588840209 Required Candidate profile * 1 YEAR INTERNATIONAL Banking Voice EXPERIENCE MANDATE* *GRADUATION MANDATE *EXCELLENT COMMUNICATION SKILLS MANDATE*

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Graduate / Undergraduate / Freshers Are Also Eligible For this Candidates should have Excellent communication skills. Sal up-to :- 9Lpa Rotational shifts , Rotational week offs, WFO ONLY Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR:-Rohan CONTACT NO:- 9582162971 Rahul - 88025 67376 Call or WhatsApp your resume for the same.

Graduate Or Result Awaited Freshers -21.4k Experienced -26k Both Side Cabs Gurgaon Location Weekend Off , 5 Days Working Decent Incentives DONOT CONTACT FOR NON VOICE AND BACKEND PROFILES HR Yashika Malhotra Contact 9821338393

Hiring for / Customer service / Collcetions / Sales (Only Voice) Location : Gurugram/Noida Graduation not Required Salary Upto : 5LPA Performance linked incentives available Rotaitional shifts & offs Both side transport Contact : Abhay 8448748429 Required Candidate profile Excellent communication skills req Applicant should have1 year of International BPO experience in voice NOTE : WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Graduate / Undergraduate / Freshers Are Also Eligible For this Candidates should have Excellent communication skills. Sal up-to :- 9Lpa Rotational shifts , Rotational week offs, WFO ONLY Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR:-Mannu CONTACT NO:- 9999638333 Call or WhatsApp your resume for the same.

Hiring For Associate Product Consultant Graduation not required Minimum 1 year experience mandatory in Voice Process Location : Gurugram Package Offered : Upto 9LPA Fixed Shifts & Sat\Sun Fixed Offs Both side cab facility Contact - Abhay 8448748429 Required Candidate profile Excellent communication required Max Age : 29 years Minimum 1 year exp in voice support Immediate Joiner Required