Customs Clearance Co-odinator

A Customs Clearance Coordinator will be responsible for ensuring smooth border clearance documentation.

Primary Objectives:

- ensuring that all pending documents for crossing border are received and sent to corresponding customs brokers for clearance.

- following up frequently with customs broker for ENTRY # and communicate it effectively to driver in a timely manner

- ensuring that all required ACE/ACI are created and processed in accordance with corresponding future / current border crossings

- required to give and receive all required customs information to and from driver that is required for successful and efficient border crossing on every shipment.

- Ensure that System is updated frequently and accurately with border crossing ETA’s and events

- Ensure that all POD’s are accounted for and collected in an efficient manner

Driver Communication

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• Ensuring that all driver border crossing locations and ETA’s are known and updated accordingly in FLEET.
• Ensuring that drivers have all required information to successfully complete their border crossing
• Ensure that drivers have all required documentation to successfully complete border crossing
• Ensure that all drivers are aware of their expectations, policies, laws, and requirements of crossing the border at all times
• Ensure that all driver issues are reported and noted in accordance with company policy
• Ensure that drivers border clearance is processed, and entry number received prior to approaching ANY BORDERS

Customer Service

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• Maintaining a professional and loyal relationship with all brokers/customers
• Ensures that all customer requirements are adhered to and properly communicated to supporting team
• Communicates any service delays or failures to the customer/customer service representative prior to the occurrence
• Ensures that all pick-up and delivery requirements are met to appropriate service levels

Skills & Abilities

- Strong English language skills – verbal & written

- Ability to effectively manage competing priorities and maintain results

- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts

- Strong knowledge of North American trucking regulations and geography

- Assessment techniques such as: examining, questioning, evaluating and reporting

- Strong understanding of dispatch operations in the transportation industry

- Good analytical skills

- Effective planning and organization

- Creativity and resourcefulness

- Attention to detail and accuracy

- Ability to work effectively under pressure and tight deadlines

- Ability to think outside the box

- Ability to work as part of a team

- Ability to build relationships

- Willingness to work flexible hours, including evenings, weekends and holidays

Education & Experience

- This position generally requires at least 1-2 years of related dispatch experience.

- System training or experience required

Physical Demands

- Ability to sit for long periods of time

- Ability to view computer screen for long periods of time

Work Environment

- Ability to use a wide range of practical problem solving in a high stress environment

Job Type: Full-time

Salary: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Night shift
• Rotational shift
• US shift

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• Fluent English (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Remotely:

• No

*Speak with the employer* +91 9988021944

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Experience:

• total work: 1 year (Preferred)

Work Location: In person