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Hapag-Lloyd AG logo
Senior Coordinator - Customer Solutions Hapag-Lloyd AG

0.0 - 4.0 years

0 Lacs

gandhidham, gujarat

On-site

As a Customer Service Representative at Hapag-Lloyd, your primary objective is to deliver exceptional quality service and create value for both customers and the company. You will actively engage in customer-facing meetings, analyze case and phone statistics for improvement opportunities, and handle escalations related to customer service tasks. Additionally, you will provide support to customers in the local language, manage customs activities, and ensure compliance with local customs requirements. You will serve as the internal and external point of contact for customs matters across all departments, communicate local customs developments to relevant parties, and identify new customer requ...

Posted 2 months ago

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