Solution Design Manager - Pharmacovigilance Signal Detection Solutions Qinecsa Solutions

5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

We are looking for a Solution Design Manager - Pharmacovigilance Signal Detection Solutions to join our team in Noida, India for a 12-month contract. In this role, you will be responsible for leading a team of functional design analysts and consultants to design client solutions for our Qinecsa Vigilance Workbench signal detection platform in the healthcare industry. Your primary focus will be on configuring, migrating, and integrating solutions for pharmacovigilance signal detection, working closely with technical engineers and testing staff to ensure successful implementation. As the Director/Manager of Client Solution Design, you will lead client workshops, gather requirements, and design configuration specifications. You will also be involved in supporting the implementation process, managing scope, and collaborating with cross-functional teams to align with client business and regulatory requirements. Additionally, you will play a key role in coaching and mentoring your team on various projects while also being hands-on in leading large projects. Key Responsibilities: - Manage and guide a team of functional design analysts and consultants - Analyze and document client business requirements - Translate client requirements into product configuration decisions - Document functional requirements for data migrations and customizations - Lead the functional impact assessments of new product versions on existing client solutions - Support incident investigations and change requests as part of BAU services - Collaborate with product management to review product features, defects, and enhancement requests Characteristics: - Well-organized with attention to detail - Strong problem-solving skills - Excellent written and verbal communication skills - Passion for leading and developing a team - Desire to learn and contribute to continuous improvement initiatives Essential Experience and Qualifications: - Bachelor's or Master's degree in computer science, business information systems, biology, nursing, epidemiology, or related fields - Experience in client-facing software implementation with team leadership experience - Understanding of signal detection and signal management practices - Familiarity with computer system validation requirements in life sciences - Ability to lead small teams to meet project timelines Preferred Experience and Qualifications: - Experience in Healthcare or Life Sciences SaaS applications - Familiarity with Empirica Signal / Empirica Topics or similar software systems - Practical understanding of signal detection and management practices - Knowledge of cloud-based solutions - Extensive experience in the life sciences industry (pharma, CRO, or software vendor),

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Tally Support Executive Cevious Technologies

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

You are a knowledgeable and customer-focused Support Executive who will be providing technical assistance and support to customers, with a primary focus on Tally accounting software. Your responsibilities will include diagnosing and resolving technical issues, assisting with product usage, and ensuring customer satisfaction. You will need to provide timely and accurate technical support via various channels such as Anydesk, Ultraviewer, TeamViewer, Zoom, phone, email, and chat. Your duties will also involve educating customers on product features, functionalities, and best practices to maximize their use of Tally software. You will be expected to offer training and guidance to customers on software navigation and utilization for their business needs. Furthermore, you will need to escalate complex issues to higher-level support if necessary and collaborate with the technical team to develop solutions for recurring issues. Maintaining detailed records of customer interactions, issues, and resolutions will be essential, along with updating knowledge base articles and support resources. Building and maintaining positive relationships with customers to ensure high satisfaction levels and retention will be a key aspect of your role. Continuous learning and development are encouraged to stay updated on the latest features and industry trends. Qualifications required for this role include a Bachelor's degree in Information Technology, Computer Science, or related field, as well as proven experience in Tally technical support or customer service. In-depth knowledge of Tally accounting software, excellent communication skills, and strong problem-solving abilities are also necessary. Proficiency in using CRM systems, good organizational skills, and the ability to work effectively both independently and as part of a team are important attributes. Joining this dynamic and supportive team offers competitive compensation, professional growth opportunities, comprehensive training, and resources to enhance your technical and customer service skills. This is a full-time position with a day shift schedule located in Delhi.,

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