Customer/Technical Support (Chat || Voice || Blended)

We are hiring Customer/Technical Support Executives for Chat || Voice || Blended Process in Pune.

Undergraduates with 6 months of international experience.

Salary upto 5 LPA

Rotational (18 Hours US work window, 6:00 PM IST – 09:30 AM IST), 5 days a week

Skills & Competency Requirement

• ▪ Excellentcommunicationskills,writtenandverbal
• ▪ Listeningskills-beingattentive,patientandlisteningwithoutinterrupting
• ▪ Objectionhandlingskills-Abilitytothinkofpossiblealternativesforasituationandanticipate potential obstacles
• ▪ Beingpersuasiveanddiligent
• ▪ AchievementOrientation.Takesresponsibilityandstaysfocusedonself-performance
• ▪ Abilitytoworkwithinateamandbuildingrelationship–withcustomersandteammembers
• ▪ Listensandrespondsappropriatelytootherteammembers’ideas
• ▪ ProblemSolvingSkills.Buildalogicalapproachtoaddressproblems.
• ▪ Basiclevelsofcomputerproficiency
• ▪ WorkingknowledgeofMSOfficeapplicationslikeWord&Excel
• ▪ ExperienceofworkinginlivechatprocessesorcustomerservicesorTelecomsindustry (Mandatory)
• ▪ ExperiencewithUpselling/ProactiveSalesonlivechat(Mandatory)

Job Types: Full-time, Permanent, Fresher

Pay: ₹360,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Rotational shift
• US shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Language:

• English (Preferred)

Work Location: In person

Expected Start Date: 08/07/2025