7 Customerobsessed Jobs

Role Overview: Urban Company is seeking a creative and strategic Senior Associate Brand Marketing to develop Native's brand strategy and communication across the funnel. This role involves crafting original content, collaborating with creators, and implementing GTM strategies to drive growth for Native RO & Locks while establishing Native as a trusted consumer solutions brand. Key Responsibilities: - **GTM Strategy & Funnel Communication:** - Understand the customer journey thoroughly and tailor communication for each stage - from awareness to conversions. - Develop distinct communication strategies for different stages of the funnel like awareness, consideration, and conversion for Native p...

As a member of the Design team, you will be at the forefront of driving all Customer Experience (CX) initiatives and owning key metrics such as NPS, Automation, and CSAT. Your role will involve the following key responsibilities: - Process Design: You will be responsible for building scalable and repeatable playbooks, designing SOPs, SLAs, quality metrics, and agent training systems. - Expertise in CX tools: Your experience in managing CRM, IVR, Chat, and LMS tools will be crucial for the role. - Customer Experience frameworks: You should excel in designing and improving NPS/CSAT frameworks and running Voice of Customer (VOC) programs. - AI-First Thinking: Understanding how to leverage AI to...

Role Overview: As a Senior Manager Study Abroad (Pathways), you will lead a high-performance sales team focused on counseling students for global education opportunities. Collaborating closely with Sales Managers and Academic Counselors, your main goal will be to drive revenue, close high-ticket consultative sales, and ensure student success. Key Responsibilities: - Lead a regional team consisting of 45 Managers and 25-30 Academic Counselors. - Drive monthly/quarterly enrollment and revenue targets. - Manage the entire sales funnel from lead conversion to post-sale engagement. - Monitor team pipelines, sales metrics, and funnel hygiene regularly. - Coach Managers to enhance profiling, object...

As a RPA BA Professional at YASH Technologies, you will be responsible for working in the Education domain and contributing to business analysis and process improvement. Your primary skills and characteristics should include excellent communication, problem-solving abilities, and a customer-focused mindset. You will work with various stakeholders to gather requirements, identify automation opportunities, and prioritize processes for automation. Additionally, you will stay updated on industry trends, support presales activities, and prepare presentation decks as needed. Your roles and responsibilities will involve conducting requirements gathering activities, leading information gathering ses...

You will be joining Nugen, a company that addresses AI reliability challenges through its Domain-Aligned AI technology. As an Account Director, you will be instrumental in assisting AI-first organizations in overcoming their business challenges by providing them with trustworthy AI capabilities. Your primary focus will involve working closely with innovative startups and growth companies to implement reliable AI solutions in high-stakes environments where traditional approaches have fallen short. Your role will be pivotal in driving business growth and nurturing relationships with key accounts, acting as the primary point of contact for clients and prospects, and guiding them towards achievi...

Urban Company is a technology platform that provides customers with a variety of services at home, ranging from beauty treatments and haircuts to plumbing and appliance repair. The platform allows customers to book these services conveniently and have them delivered in the comfort of their homes at a time of their choosing. Urban Company is dedicated to offering a high-quality, standardized, and reliable service experience to its customers. To ensure this, the company works closely with hand-picked service partners, equipping them with technology, training, products, tools, financing, insurance, and brand support to help them succeed in delivering on this promise. Initially founded as UrbanC...

Urban Company is a technology platform that offers customers a wide range of services at home. You can use our platform to conveniently book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more. All these services are delivered in the comfort of your home and at a time of your choosing. We are committed to providing our customers with a high-quality, standardized, and reliable service experience. To ensure this commitment, we closely collaborate with our hand-picked service partners. We equip them with technology, training, products, tools, financing, insurance, and brand support to help them succeed and deliver th...