54 Customerfirst Mindset Jobs - Page 2

Role Overview: As a Customer Experience Associate, you will play a crucial role in delivering exceptional customer experiences by managing inquiries, providing top-notch support, collaborating with internal teams, and proactively resolving customer concerns. Your proactive attitude, strong problem-solving abilities, and excellent communication skills will be essential in maintaining customer satisfaction and ensuring a seamless experience. Additionally, you will continuously learn and adapt in a fast-paced, customer-centric environment. Key Responsibilities: - Manage customer inquiries and provide support across multiple channels - Collaborate with internal teams to enhance customer satisfac...

Role Overview: As an Operations Manager for Customer Delivery in a Call Center Model, you will play a crucial role in managing and enhancing call center operations to ensure efficient customer service and support. Key Responsibilities: - Managing and enhancing call center operations to provide efficient customer service and support. - Setting and monitoring key performance metrics such as call resolution and customer satisfaction. - Leading, training, and developing the customer delivery team members. - Improving customer delivery processes through technology and process optimization. - Providing actionable insights through regular reporting and data analysis. - Ensuring compliance with comp...

As a LeanIX Administrator at MKS, your role is crucial in managing and optimizing the LeanIX platform to ensure effective utilization across the organization. Reporting to the Global Head of Enterprise Architecture, you will be responsible for various key activities: - Serve as the primary LeanIX administrator and oversee day-to-day administration and configuration of the platform. - Support Enterprise Architecture initiatives by customizing dashboards, factsheets, and creating integrations using out-of-the-box integrations and GraphQL development. - Monitor and maintain data quality, gather, cleanse, upload, and maintain factsheet data in the EA repository LeanIX. - Create and manage user a...

As a Senior Operations Manager at our company in Raipur, you will play a crucial role in leading and managing day-to-day operations in call centre/BPO processes, ensuring operational excellence, and driving business outcomes. Your responsibilities will include: - Leading and managing day-to-day operations across multiple call centre/BPO processes (voice, non-voice, inbound, outbound, back-office). - Driving operational excellence by monitoring KPIs, SLAs, and client deliverables while ensuring high-quality service delivery. - Managing and mentoring Team Leaders, Operations Managers, and large teams of associates to achieve performance goals. - Partnering with clients, stakeholders, and inter...

As a Customer Success Representative at our company, you will be a strong individual contributor who will play a crucial role in building a career in Product Management. You will have the opportunity to work closely with customers and product teams, gaining valuable insights into how products are developed, enhanced, and delivered. If you are motivated, curious, and eager to learn, this role is perfect for you! **Key Responsibilities:** - Be the initial point of contact for customers through chat, email, and phone. - Handle product queries with patience, empathy, and accuracy. - Document and escalate technical issues to the product/tech team as necessary. - Collaborate with cross-functional ...

As a motivated and detail-oriented individual seeking to join a dynamic healthcare team as a Call Center Executive, your role will involve handling large volumes of inbound and outbound calls with efficiency and professionalism. You will be responsible for understanding client requirements, providing timely responses, and ensuring a positive client experience by maintaining a courteous and helpful attitude. Key responsibilities include: - Routing calls to relevant departments and escalating issues when needed - Documenting call details as per standard operating procedures - Following up when necessary and monitoring/responding to emails in a timely manner - Coordinating and communicating eff...

Role Overview: You will be responsible for conducting product demos and onboarding for Spanish-speaking clients, assisting the sales team during trials and technical discussions, resolving customer queries, and explaining product features. It is essential to ensure CRM hygiene, conduct regular follow-ups, and collaborate closely with internal teams to coordinate support. Key Responsibilities: - Conduct product demos and onboarding sessions for Spanish-speaking clients. - Assist the sales team during trials and technical discussions. - Resolve customer queries and explain product features. - Ensure CRM hygiene and conduct regular follow-ups. - Collaborate closely with internal teams to coordi...

As a Product Specialist at the company, your primary role will involve conducting product demos and onboarding sessions for Spanish-speaking clients during US shift timings. Your fluency in both Spanish and English will be vital in effectively engaging with international clients and prospects. Key Responsibilities: - Conduct product demos and onboarding sessions for Spanish-speaking clients - Support the sales team during trials and technical discussions - Resolve customer queries and explain product features - Maintain CRM hygiene and ensure regular follow-ups to enhance customer satisfaction Qualifications Required: - Strong communication skills in Spanish and English - Tech-savvy with qui...

As a Technical Support Engineer specializing in K2 Management and business process automation, your role at GlobalLogic will involve the following responsibilities: Role Overview: - Utilize your 3+ years of experience to design, build, and deploy business process automation solutions - Configure and troubleshoot K2 Identity Synchronization, Security Labels, Roles, and Claims-based Authentication - Integrate K2 workflows with external systems such as SharePoint, SQL Server, REST/SOAP APIs, Active Directory, and enterprise CRM/ERP platforms - Monitor and optimize workflow performance, troubleshoot runtime and deployment issues - Apply Fix Packs and Service Updates to maintain and upgrade K2 en...

As an Account Executive at Pump, you'll play a key role in the company's growth by owning the full sales cycle. You will be responsible for sourcing and qualifying leads, closing deals, and building long-term client relationships. Working closely with the CEO, product team, and early sales hires, you will have the opportunity to shape the go-to-market strategy and sales culture from the ground up. - Manage the full sales process including outbound prospecting, discovery, demos, proposals, and contract closure - Collaborate daily with the CEO to shape pipeline strategy and execution - Engage with inbound and outbound leads to identify pain points and communicate Pump's value proposition - Bui...

Role Overview: As a Publisher Partnership Manager, your main responsibility will be to build and grow deep, strategic partnerships with media owners in the Global Market. You will be expected to strengthen relationships with key supply stakeholders to unlock revenue opportunities across multiple facets of the supply partners" business. Additionally, you will handle day-to-day queries and concerns through continuous relationship management and account growth, aiming to maximize publisher success and revenue through training and support. Key Responsibilities: - Build and grow deep, strategic partnerships with media owners in the Global Market - Strengthen relationships with key supply stakehol...

As the accountable individual for Analytics Customer Support, you will lead a customer-facing team of managers and subject matter experts in analytics workflows and technology. Your ideal profile includes extensive experience in people leadership, as well as knowledge in fixed income instruments, analytics, models, benchmarking, and customer workflows. The successful candidate will possess qualities such as drive, adaptability, confidence, and a proven ability to thrive in a transformative environment where change is constant. Your primary objectives in this role will be to develop strategies that enhance team productivity, collaboration, and efficiency while maintaining high morale and job ...

You are a passionate and driven Retail Store Manager sought to lead a premium watch retail store in Bengaluru. Your role requires an exceptional customer experience mindset, strong leadership skills, and a deep appreciation for luxury brands and timepieces. If you possess the drive to deliver results, a process-driven approach, and the ability to cultivate lasting customer relationships, we welcome you to join our team. Located in Bengaluru, India, this full-time position demands a minimum of 5+ years of experience in premium/luxury retail, with a preference for watches, fashion, jewelry, or lifestyle products. Proficiency in English, Hindi, and Kannada is required, with additional languages...

You will be joining our team as an IT Support Engineer, where you will be responsible for providing remote and on-premise technical support across Windows and Linux environments. Your role will involve troubleshooting technical issues, managing email systems and domain configurations, performing laptop hardware repairs and diagnostics, and handling employee onboarding/offboarding from an IT assets perspective. Additionally, you will be responsible for managing basic network infrastructure, coordinating with multiple departments to resolve IT tickets, and using JIRA for ticket tracking and issue resolution. To excel in this role, you should have at least 3-5 years of experience in a similar I...

As a Sales Team Member at our company, you will play a crucial role in our dynamic sales department by generating leads, establishing customer relationships, and achieving sales targets. Your success in this position will be driven by your exceptional communication skills, customer-centric approach, and ability to close deals effectively. Your responsibilities will include engaging with potential and existing customers to understand their needs, recommending suitable products or services, and surpassing individual and team sales goals. It will be essential to stay updated on our company's offerings, nurture strong customer relationships, collaborate with team members and other departments fo...

As a Customer Support Executive in Indore, you will be responsible for responding promptly to customer inquiries through various channels such as phone, email, chat, or social platforms. Your primary goal will be to efficiently resolve customer complaints with empathy while maintaining a high level of professionalism and ensuring customer satisfaction at all times. It will be essential for you to document customer interactions accurately and escalate issues when necessary. Collaborating with internal teams to ensure smooth issue resolution will also be a key part of your role. To excel in this position, you must possess strong verbal and written communication skills in languages such as Engl...

You will be joining our team as a Customer Support Executive, where you will play a crucial role as the primary point of contact for our customers. Your dedication, attention to detail, and customer-centric approach will be key in ensuring a positive experience for our valued customers. Your responsibilities will include responding to customer inquiries through various channels promptly and professionally, resolving issues effectively, and maintaining a high level of service quality. Your key responsibilities will involve interacting with customers via phone, email, chat, social media, or in-person to address their queries and concerns. You will handle complaints with empathy, provide suitab...

You are a proactive Customer Success Specialist / Renewal Specialist responsible for driving customer retention and ensuring seamless renewals at Sumo Logic, Inc. In this role, you will manage renewal cycles, engage with customers to understand their needs, and identify expansion opportunities. Collaborating cross-functionally is crucial to address challenges, optimize account health, and enhance customer satisfaction. Your strong communication skills, customer-first mindset, and experience in SaaS or subscription-based businesses are key assets for success in this role. You will be involved in monitoring customer contract renewal dates, proactively reaching out to clients nearing expiration...

You are an enthusiastic and customer-oriented Sales Executive who will join our retail team at Specsmakers. Your main responsibilities will include greeting and engaging customers in a friendly manner, understanding their needs to assist in selecting the right eyewear, explaining product features and pricing, maintaining store cleanliness and product display, achieving sales targets, handling billing and customer data entry, managing stock and inventory, providing after-sales support, and upholding brand standards. To excel in this role, you should possess good communication skills in English and the local language, a customer-first mindset with a positive attitude, and the willingness to wo...

Job Description: As a Customer Sales Associate at Specsmakers, you will play a crucial role in providing exceptional customer service and driving sales in our retail store. Your primary responsibility will be to interact with customers, assist them in selecting the right eyewear products, and ensure they have a positive in-store experience. By effectively communicating product features, pricing, and offers, you will contribute to achieving sales targets and enhancing customer satisfaction. Key Responsibilities: - Warmly greet and engage customers with a professional demeanor to create a welcoming environment - Listen to and understand customer requirements to recommend suitable eyewear produ...

About Plum Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible, and inclusive for modern organizations. The healthcare landscape in India is undergoing significant changes, with healthcare costs inflating at three times the rate of general inflation. Given this scenario, a majority of Indians find it challenging to afford health insurance independently, which is why as many as 600 million Indians may have to rely on employer-sponsored insurance. Plum has set a goal to provide the highest quality insurance and healthcare services to 10 million lives by FY2030, emphasizing partnerships with caring companies. The company is supported ...

As a Senior Manager / Head of Customer Support in Enterprise SaaS, you will play a crucial role in building and scaling a high-performing support team for our fast-growing SaaS company. Your primary responsibilities will include driving strategy, leading global L1/L2 teams, and ensuring a world-class customer experience through technical depth, data-driven decisions, and operational excellence. To excel in this role, we are looking for someone with 10-15 years of experience in technical support/customer success, with at least 2 years of experience in leading managers. You should possess a strong understanding of SaaS and enterprise technologies such as APIs, SSO, and integrations. Proven lea...

As a Support Specialist, your primary responsibility will be to respond promptly and professionally to support queries from merchants via email, live chat, or other support channels. You will be required to have a deep understanding of the app features, usage, and troubleshooting steps in order to effectively assist merchants with their inquiries. Collaborating with the development team to escalate technical issues and ensure timely resolutions is also a key aspect of your role. In addition, you will be responsible for maintaining and updating support documentation and FAQs, providing feedback to the product team based on user insights and recurring issues, and assisting in the onboarding pr...

You will be responsible for conducting product demos and onboarding for Spanish-speaking clients, assisting the sales team during trials and technical discussions, resolving customer queries, and explaining product features. It is essential to ensure CRM hygiene, conduct regular follow-ups, and collaborate closely with internal teams to coordinate support. The ideal candidate should possess strong communication skills in both Spanish and English, be tech-savvy with a quick learning ability, have a customer-first mindset, and demonstrate a confident and proactive approach. Familiarity with CRM or SaaS products is a plus but not mandatory. Freshers with excellent communication and language ski...

As a Senior Executive or Assistant Manager in OEM Sales and Sales Planning at Rotomotive Powerdrives India Ltd, your primary responsibility will involve supporting the OEM sales and planning function. You will be responsible for managing customer orders, coordinating with internal teams, and ensuring timely and accurate order fulfillment. Your role will be crucial in maintaining strong relationships with OEM clients and supporting the execution of sales plans. Your key responsibilities will include processing and tracking OEM customer orders, working closely with production and logistics teams to ensure timely delivery, assisting in preparing sales forecasts and demand plans, acting as the m...