37 Customerfirst Mindset Jobs - Page 2

You are a proactive Customer Success Specialist / Renewal Specialist responsible for driving customer retention and ensuring seamless renewals at Sumo Logic, Inc. In this role, you will manage renewal cycles, engage with customers to understand their needs, and identify expansion opportunities. Collaborating cross-functionally is crucial to address challenges, optimize account health, and enhance customer satisfaction. Your strong communication skills, customer-first mindset, and experience in SaaS or subscription-based businesses are key assets for success in this role. You will be involved in monitoring customer contract renewal dates, proactively reaching out to clients nearing expiration...

You are an enthusiastic and customer-oriented Sales Executive who will join our retail team at Specsmakers. Your main responsibilities will include greeting and engaging customers in a friendly manner, understanding their needs to assist in selecting the right eyewear, explaining product features and pricing, maintaining store cleanliness and product display, achieving sales targets, handling billing and customer data entry, managing stock and inventory, providing after-sales support, and upholding brand standards. To excel in this role, you should possess good communication skills in English and the local language, a customer-first mindset with a positive attitude, and the willingness to wo...

Job Description: As a Customer Sales Associate at Specsmakers, you will play a crucial role in providing exceptional customer service and driving sales in our retail store. Your primary responsibility will be to interact with customers, assist them in selecting the right eyewear products, and ensure they have a positive in-store experience. By effectively communicating product features, pricing, and offers, you will contribute to achieving sales targets and enhancing customer satisfaction. Key Responsibilities: - Warmly greet and engage customers with a professional demeanor to create a welcoming environment - Listen to and understand customer requirements to recommend suitable eyewear produ...

About Plum Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible, and inclusive for modern organizations. The healthcare landscape in India is undergoing significant changes, with healthcare costs inflating at three times the rate of general inflation. Given this scenario, a majority of Indians find it challenging to afford health insurance independently, which is why as many as 600 million Indians may have to rely on employer-sponsored insurance. Plum has set a goal to provide the highest quality insurance and healthcare services to 10 million lives by FY2030, emphasizing partnerships with caring companies. The company is supported ...

As a Senior Manager / Head of Customer Support in Enterprise SaaS, you will play a crucial role in building and scaling a high-performing support team for our fast-growing SaaS company. Your primary responsibilities will include driving strategy, leading global L1/L2 teams, and ensuring a world-class customer experience through technical depth, data-driven decisions, and operational excellence. To excel in this role, we are looking for someone with 10-15 years of experience in technical support/customer success, with at least 2 years of experience in leading managers. You should possess a strong understanding of SaaS and enterprise technologies such as APIs, SSO, and integrations. Proven lea...

As a Support Specialist, your primary responsibility will be to respond promptly and professionally to support queries from merchants via email, live chat, or other support channels. You will be required to have a deep understanding of the app features, usage, and troubleshooting steps in order to effectively assist merchants with their inquiries. Collaborating with the development team to escalate technical issues and ensure timely resolutions is also a key aspect of your role. In addition, you will be responsible for maintaining and updating support documentation and FAQs, providing feedback to the product team based on user insights and recurring issues, and assisting in the onboarding pr...

You will be responsible for conducting product demos and onboarding for Spanish-speaking clients, assisting the sales team during trials and technical discussions, resolving customer queries, and explaining product features. It is essential to ensure CRM hygiene, conduct regular follow-ups, and collaborate closely with internal teams to coordinate support. The ideal candidate should possess strong communication skills in both Spanish and English, be tech-savvy with a quick learning ability, have a customer-first mindset, and demonstrate a confident and proactive approach. Familiarity with CRM or SaaS products is a plus but not mandatory. Freshers with excellent communication and language ski...

As a Senior Executive or Assistant Manager in OEM Sales and Sales Planning at Rotomotive Powerdrives India Ltd, your primary responsibility will involve supporting the OEM sales and planning function. You will be responsible for managing customer orders, coordinating with internal teams, and ensuring timely and accurate order fulfillment. Your role will be crucial in maintaining strong relationships with OEM clients and supporting the execution of sales plans. Your key responsibilities will include processing and tracking OEM customer orders, working closely with production and logistics teams to ensure timely delivery, assisting in preparing sales forecasts and demand plans, acting as the m...

As an Account Executive at Pump, you will play a crucial role in the company's growth by taking ownership of the entire sales cycle. This involves tasks such as sourcing and qualifying leads, closing deals, and establishing long-term client relationships. Your collaboration with the CEO, product team, and other early sales team members will be instrumental in shaping the company's go-to-market strategy and sales culture. This position offers a career-defining opportunity for a resourceful and high-performing individual who is eager to contribute to the growth of a YC-backed startup that is addressing a significant market worth over $500 billion. Your responsibilities will include managing th...

About Plum Plum is an employee insurance and health benefits platform that is dedicated to simplifying and making health insurance more accessible and inclusive for modern organizations. With a focus on providing high-quality insurance and healthcare, Plum aims to address the increasing healthcare costs in India, where inflation in healthcare expenses is three times higher than general inflation. Due to this, a significant portion of the population in India is unable to afford health insurance individually, leading to a reliance on employer-sponsored insurance. Plum's vision is to reach 10 million lives by FY2030 by partnering with companies that prioritize the well-being of their employees....

As a Product Specialist at our company, your primary responsibility will be to conduct product demos and onboarding sessions for Spanish-speaking clients during the US shift timings. Your fluency in both Spanish and English will enable you to effectively engage with international clients and prospects. You will play a crucial role in assisting the sales team by providing support during trials and technical discussions. Additionally, you will be responsible for resolving customer queries, explaining product features, maintaining CRM hygiene, and ensuring regular follow-ups to enhance customer satisfaction. Collaboration is key in this role, as you will work closely with internal teams to coor...

The Site Supervisor role involves providing top-notch installation, startup, commissioning, test, and inspection services leadership for prominent customers in the Vertiv Switchgear and Busbar business. As the primary Vertiv Services representative for large projects, you will oversee activities from factory testing to project completion, ensuring excellent rapport with customers, colleagues, and stakeholders. Your responsibilities include representing Switchgear and Busbar Services at customer and contractor meetings, utilizing Project Management tools effectively to achieve quality, financial, and schedule targets, coordinating installation, start-up, commissioning, and inspection activiti...