Technical Support Content Specialist, B2B Logitech

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Technical Product Support Specialist at Logitech, you will play a crucial role in supporting the Customer Care operations and development for our B2B group. Your responsibilities will include creating internal and customer-facing technical content, handling special customer care projects, and collaborating with various teams to improve processes for B2B customer care. To excel in this role, you must embody Logitech's core values of authenticity, inclusivity, and collaboration. Your ability to effectively communicate, manage projects, multitask, and work independently with attention to detail will be essential. Moreover, your experience in working with large teams, analyzing customer contact data trends, and creating reports will be highly valued. Key Qualifications: - Strong written communication skills - Demonstrated project management skills - Proven ability to multitask and work independently with attention to detail - Experience working with large teams and different timezones - Ability to analyze customer contact data trends and summarize for diverse audiences Preferred Qualifications: - Minimum 2 years of experience in a customer care organization - Familiarity with highly technical products, preferably video conferencing and collaboration products - Experience supporting enterprise products such as mice & keyboards, webcams, and meeting room hardware and software - Proficiency in video chat/conferencing software and creating customer-facing documentation - Experience working with data and generating reports At Logitech, we promote a culture of collaboration and play, allowing employees to work from home or on-premises based on a hybrid model. Our diverse and inclusive environment values authenticity and celebrates differences. If you believe you have the skills and attitude to succeed in this role, we encourage you to apply, even if you do not meet every single requirement. Our comprehensive benefits packages and flexible working environments are designed to support your overall wellbeing and that of your loved ones. If you require any accommodations during the application process or need assistance with an alternative method for applying, please contact us at +1-510-713-4866. We are committed to providing support and ensuring a smooth application experience for all candidates.,

Posted 1 day ago

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Account Management Executive Lystloc

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

As an Account Management Executive at our company, you will have the opportunity to enhance customer satisfaction and retention by analyzing customer data, identifying trends, and providing insights to improve our services. You will play a crucial role in becoming your customers" strategic consultant, delivering insights to help them optimize the value of our product. Your responsibilities will include upsell and cross-sell revenue, supporting clients in achieving their goals, and identifying successful customers to turn them into advocates through participation in reference calls, case studies, and blogs. Moreover, you will be expected to bring intelligent product feedback and recommendations from customers back to the Product teams. Your contribution to the development of industry-leading processes and best practices for delivering Customer Success will be highly valued. You will work towards maximizing portfolio expansion while minimizing churn and contraction, and will interact with customers via phone and email as their dedicated customer success specialist. To excel in this role, you should have 2-4 years of proven experience as an Account Management Executive in SaaS or Cloud companies. Additionally, experience in writing customer-facing documentation and being an analytical thinker who can translate complex data into actionable plans is required. You should be comfortable demonstrating product functionality and providing a comprehensive overview of key business use cases. Having an engaging phone and video presence is essential being enthusiastic, passionate, goal-oriented, high-energy, poised, confident, and extremely professional are key attributes. In terms of soft skills, we are looking for candidates with a creative, hard-working, and humble disposition. You should have a strong desire to make a significant impact on the lives of millions through your work. Excellent communication skills to engage with stakeholders and team members effectively are necessary. Being a quick thinker who can adapt to a fast-paced start-up environment and work with minimum supervision will be advantageous in this role.,

Posted 3 days ago

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