6.0 - 10.0 years

0 Lacs

karnataka

On-site

As a member of the Support organization at Oracle, your primary focus will be to deliver post-sales support and solutions to our valued customers. In this role, you will serve as an advocate for customer needs, resolving post-sales non-technical inquiries through phone and electronic communication channels. Additionally, you will address technical questions related to Oracle's Electronic Support Services, providing guidance on troubleshooting and usage. You will play a crucial role as a key point of contact for customers, fostering strong relationships with Support and offering advice and assistance to internal Oracle employees on a wide range of customer situations and escalated issues. Your responsibilities will include: - Possessing 6-10+ years of experience as an Oracle database engineer/DBA - Demonstrating extensive knowledge and hands-on troubleshooting experience in various aspects of Oracle database technology - Showcasing advanced skills in RAC, ASM, Performance tuning, HA, Backup and Recovery - Handling database upgrades, migrations, installations, and patching tasks efficiently - Ability to quickly understand complex technical issues and provide effective solutions - Experience in administering engineered system products like Exadata and ZDLRA - Familiarity with Engineered system Maximum Availability Architecture - Thorough understanding of Exadata features such as Flash cache, Storage Index, HCC, and IORM - Proficiency in managing Luns, Cell Disk, and Grid disk - Knowledge of Engineered system Health Check processes - Expertise in Exadata full stack patching and upgrade procedures - Skills in OEM 13c implementation & migration - Proficiency in Golden Gate replication and day-to-day monitoring of RDBMS and RAC environment - Willingness to work in shifts and weekends - Strong problem-solving skills with a focus on quality and engineering excellence - Customer-centric mindset with a passion for providing proactive advice and support - Excellent interpersonal communication and written skills in English - Ability to work independently with minimal supervision, take initiative, and collaborate effectively with global teams - A degree in Computer Science, Engineering, or related field About Oracle: Oracle is a global leader in cloud solutions, utilizing cutting-edge technology to address current challenges. With a rich history of over 40 years, Oracle continues to thrive by partnering with industry leaders across various sectors. We are committed to fostering an inclusive workforce that provides equal opportunities for all individuals. We believe that true innovation flourishes when everyone has the opportunity to contribute. Our inclusive culture promotes work-life balance and offers competitive benefits, including flexible medical, life insurance, and retirement options. We encourage our employees to engage in volunteer programs to give back to their communities. At Oracle, we are dedicated to integrating people with disabilities into all stages of the employment process. If you require accessibility assistance or accommodation due to a disability, please contact us at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,

Posted 3 days ago

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