94 Customercentric Mindset Jobs - Page 4

As a Support Account Manager (SAM) at our company, you will serve as a trusted advisor and primary technical contact for key accounts. Your role will involve helping customers resolve issues, optimize their support experience, and work towards achieving their business goals. By understanding their service history and technical needs, you will assist customers in reducing disruptions, improving operations, and accelerating innovation. Your responsibilities will include: - Helping customers resolve support issues through case and escalation management, root-cause analysis, and special projects - Providing reports on the health of the customer's instance - Identifying upgrade needs, creating up...

You will be part of a dynamic team operating in the high-growth EdTech sector, where you will play a crucial role in delivering immersive, cohort-based bootcamps that empower career changers and professionals to master in-demand skills. Your responsibilities will include coordinating end-to-end logistics for bootcamp cohorts, monitoring participant onboarding, attendance, and engagement metrics, and serving as the primary point of contact for students to ensure a seamless learning experience. Additionally, you will support continuous improvement efforts by gathering participant feedback, identifying operational bottlenecks, and proposing process optimizations. Your role will also involve cal...

You will be joining a Nasik-based full-service digital marketing and web development company that specializes in offering comprehensive digital solutions, including SEO, performance marketing, social media, branding, and custom web/app development. As our company aims to set a new benchmark for performance, we are seeking a seasoned professional to lead our sales evolution. Your role will involve leading the business development for our digital services by identifying and nurturing high-potential leads. You will be responsible for strategizing, building, and scaling the sales team and sales funnel from the ground up. Additionally, you will drive marketing initiatives aligned with business gr...

The E-commerce Operations Executive plays a crucial role in ensuring the smooth, efficient, and profitable online operations of the company. By managing inventory, order fulfillment, shipping, customer service, and website functionality, you contribute to enhancing the overall customer experience and driving sales. Your responsibilities include overseeing inventory levels to maintain accurate stock information and managing replenishment processes to prevent stock outs or overstocking. You will coordinate order processing, packaging, and shipping to ensure timely and accurate delivery to customers. Addressing customer inquiries promptly and maintaining a positive customer experience throughou...

As a Sales and Communication Specialist, you will be responsible for a variety of key tasks that are essential for successful customer engagement and sales outcomes. Your verbal communication skills must be clear, persuasive, and delivered with confidence to effectively engage with customers. Active listening is crucial in understanding customer needs and concerns genuinely, allowing you to tailor your responses effectively. Crafting and delivering compelling value-based sales pitches will be a core part of your role. You should be adept at objection handling, navigating doubts or resistance with confidence and empathy, and possess strong negotiation skills to guide customers towards favorab...

As a Product Manager at Dr. Lal PathLabs, you will be responsible for developing and executing the product strategy for various customer segments. Your role will involve ensuring both physical and digital deployment to solidify our position as a leader in the wellness market. Your primary focus will be on revenue achievement through product sales. You will be tasked with designing and implementing marketing plans to drive product adoption across various channels with the support of sales and operations teams. Conducting market research to gather consumer insights will be a key aspect of your role. These insights will be utilized to create competitive consumer offerings such as preventive hea...

As an E-commerce Operations Executive, your primary responsibility will be to ensure the smooth, efficient, and profitable operations of our online/e-commerce platform. You will play a crucial role in managing inventory, order fulfillment, shipping, customer service, and website functionality to enhance the overall customer experience and drive sales. Your key responsibilities will include overseeing inventory levels, managing replenishment processes, coordinating order processing, packaging, and shipping, addressing customer inquiries promptly, and maintaining a positive customer experience throughout the online shopping journey. Additionally, you will be responsible for co-ordinating with ...

As a Customer Support Representative (International) at Zouma, located in Mohali, you will play a crucial role as the first point of contact for our international clients. Your primary responsibility will be to assist clients with inquiries, issues, and deliver exceptional service. This position offers an exciting opportunity for freshers looking to kickstart their career in customer support within a global setting. Your key responsibilities will include responding to customer inquiries through various channels such as phone, email, or live chat promptly and professionally. You will be expected to provide accurate information on products and services, resolve customer complaints effectively,...

As a BPO Process Trainer, your primary responsibility will be to design, deliver, and evaluate training programs for new and existing employees in a BPO environment. Your goal will be to ensure that agents possess the necessary knowledge, skills, and competencies to meet the performance standards set by the client and the organization. You will conduct training sessions, both in a classroom and virtual setting, focusing on BPO processes, product knowledge, customer service skills, and performance standards. It will be your duty to develop and update training materials such as manuals, presentations, and e-learning modules to ensure alignment with current business needs and process changes. M...

The Product Design and Development Engineer will play a crucial role in our product lifecycle, overseeing the design, development, and enhancement of our product. Your responsibilities will include translating market needs and user requirements into innovative product solutions, from conceptualization to production support. Conducting thorough market research and user analysis to identify opportunities for new products or enhancements will be a key part of your role. You will collaborate with cross-functional teams to define product requirements and generate innovative product concepts. Utilizing CAD software, you will develop detailed product designs that consider functionality, aesthetics,...

As a member of Velsera, you will be part of a team dedicated to accelerating the discovery, development, and delivery of life-changing insights in the field of medicine. Our company, established in 2023 through a collaboration between Seven Bridges and Pierian, provides software and professional services for various crucial areas such as AI-powered multimodal data harmonization and analytics for drug discovery and development, IVD development, validation, and regulatory approval, as well as clinical NGS interpretation, reporting, and adoption. With our headquarters based in Boston, MA, we are continuously growing and expanding our teams across different countries. Your primary responsibiliti...

You are a skilled professional seeking an opportunity to join Huron, a global consultancy that partners with clients to drive strategic growth, spark innovation, and navigate through continuous change. By combining strategy, expertise, and creativity, Huron accelerates operational, digital, and cultural transformations for clients, empowering them to shape their future. As the Digital Managed Services Client Success Manager (CSM) & PMO at Huron, you will play a pivotal role in ensuring the successful delivery of managed services to clients. Your responsibilities will include leading a team effectively, managing client relationships, overseeing service delivery, and driving continuous improve...

As the Senior Manager, Contact Center at Walmart Global Tech, you will lead a high-performing team dedicated to providing exceptional service to Customers, Associates, and Candidates through direct conversation, phone, and chat support. Your role involves strategic leadership, operational excellence, and fostering a customer-centric culture in a fast-paced, metrics-driven environment. You will play a crucial role in people management, performance optimization, and continuous improvement to exceed service expectations. Your responsibilities will include defining and executing the strategic vision for the contact center, aligning goals with broader organizational objectives, and maintaining cu...

As the GM/AVP Product Management at Evolute Fintech Innovations Pvt Ltd, you will play a crucial role in shaping the company's product strategy, fostering innovation, and overseeing execution. Your primary responsibility will be to drive the full product lifecycle, ensuring alignment across various teams and achieving product-market fit on a global scale. This role demands a forward-thinking leader who can collaborate effectively with CXOs to realize organizational objectives and expand the product portfolio to cater to diverse customer and market requirements. Your key responsibilities will include: - **Product Strategy and Vision:** Develop and own a comprehensive product vision and roadma...

As a detail-oriented and proactive finance professional, you will play a crucial role in our team at AppDirect. Your passion for delivering excellent service to both internal and external stakeholders will be instrumental in ensuring the accuracy and efficiency of our financial operations. In this fast-paced environment, your ability to issue accurate and timely sales invoices, respond to customer billing queries, and manage overdue balances will have a direct impact on our organization's success. Collaboration is key at AppDirect, and you will work closely with cross-functional teams including Sales, Customer Success, and Finance to resolve disputes, improve processes, and support month-end...

Gushwork is a company that combines human expertise with advanced AI technology to provide exceptional AI-assisted growth services. In just one year since their launch, they have partnered with over 200+ businesses, driving their success through an innovative approach to AI-assisted SEO. The company's mission is to empower every business to achieve more with less. Backed by prominent global investors like Lightspeed, B Capital, and Beenext, Gushwork is dedicated to building the future of marketing software that focuses on delivering outcomes, not just tools. Their goal is to establish the world's largest human+AI marketing engine, reshaping how businesses approach SEO and digital marketing. ...

You will lead the development and enhancement of products within the ACI Card & Merchant Management system. Your role involves overseeing the product lifecycle from conception to launch, ensuring timely delivery and maintaining high-quality standards. Collaborating with cross-functional teams is essential to gather requirements and translate them into actionable product features. It is crucial to align product strategies with overall business objectives and customer needs. Conducting thorough market research and analysis to identify trends and opportunities for product improvement is a key responsibility. You will be developing and maintaining product roadmaps, prioritizing features based on...

The Relationship Manager LAP & Affordable Loans is responsible for sourcing new customers and managing existing relationships to grow the Loan Against Property (LAP) and Affordable Housing Loan portfolio. The role involves business development, credit analysis, and providing exceptional customer service to ensure high customer satisfaction and retention. Key Responsibilities: Business Development: - Source new clients through market visits, channel partners, and referrals. - Promote LAP and affordable home loan products in the assigned territory. - Build and maintain relationships with key stakeholders like builders, real estate agents, and DSA partners. Customer Relationship Management: - M...

As a CRM & Loyalty Manager, you will be responsible for implementing and optimizing CRM strategies within the Casaretail.ai platform. Your expertise in leveraging Casaretail.ai CRM modules will enable you to effectively manage customer relationships by segmenting customers, creating targeted campaigns, and tracking customer interactions. Additionally, you will demonstrate proficiency in managing the entire customer lifecycle, from acquisition to retention, using Casaretail.ai to improve customer engagement and lifetime value. Your role will involve designing, executing, and managing loyalty programs using Casaretail.ai. You will create personalized loyalty experiences and rewards structures ...